Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,, Birmingham
Rating: 4.76

4.8 Rating 2,022 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 10th November 2024

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nightmare. Its been 10 months of trying to get my money back for incorrectly sized films - proved it all with photos with tape measure in shot as sadly my builder installed them anyway but this wasnt good enough. Ive had to wait until I reordered elsewhere and removed them (no small task). Now at my expense having to send back torn-up films to prove they cut them incorrectly and it wasnt our measuring! Also lied about other films i sent back which were wrong and denied it. What a mess from a simple job! Wow. Consumer rights abused over a £56 order!!”

Helpful Report

Posted 3 years ago

Further to our email, that you have not responded to. I can confirm, you have returned a product to us, that is from a different supplier. The product you returned is a branded product from a completely different manufacturer, that we don't stock. If this product has a fault or is the wrong size, I’m afraid you will need to speak to the company that you purchased it from. As this product was not purchased from us. If you have any questions regarding the product you did purchase from us, or would like to return this product for any reason, please do get in contact with us.

Posted 3 years ago

“Easy to order, well packaged and fast delivery. Not tried to put the film up yet”

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Posted 3 years ago

“Great service and prompt delivery Thanks”

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Posted 3 years ago

“Week later! No samples don’t ask for a review before grumpy customer has even got the product!!!”

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Posted 3 years ago

Many thanks for your feedback, I can see from the tracking your item was. I have been in contact with you regarding this, I’m glad it has now been resolved for you. If you need any further help. Please do get in contact with us.

Posted 3 years ago

“Great product fast delivery and very reasonable price”

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Posted 3 years ago

“I've rated the window film highly because it was recommended although I haven't fitted it yet. Speed of delivery very good.”

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Posted 3 years ago

“This is a brilliant product. Very reasonable price to give that extra security required for ground floor windows and doors. Very easy to apply after watching the video tutorial. Would recommend to anyone wishing to secure their property.”

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Posted 3 years ago

“Would of given 5 stars, only hang up was paying for 24 hr delivery and it taking 3 days.”

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Posted 3 years ago

“Happy with the quick delivery. Item was as I ordered, great quality. Would highly recommend.”

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Posted 3 years ago

“Fantastic product Im so happy with it , fast delivery Recommended 110%”

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Posted 3 years ago

“Excellent product delivered on time and it came with great instructions on how to apply the product.”

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Posted 3 years ago

“Surprisingly easy to apply and looks great! Perfect solution to onlooking neighbours. Highly recommend”

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Posted 3 years ago

“Don’t even bother buying. Any cardboard for the green bin at home can do same job. Waste of money and time.”

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Posted 3 years ago

Many thanks for your feedback. I’m afraid we don’t quite follow, as you did not purchase any cardboard. If you have any issue with the tool you purchased from us. Please do get in contact with us, we are more than happy to provide you with help.

Posted 3 years ago

“Very happy, my initial order wasn't what I was expecting. Could not have been happier with the immediate positive response I got from films Direx and the replacement due!”

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Posted 3 years ago

“Very quick despatch/delivery good quality film and easy to use, and a very reasonable price.”

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Posted 3 years ago

“An efficient service with well packaged goods received within four days of ordering.”

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Posted 3 years ago

“Quite easy to fit even though I did it on my own. Quite small window. 49” x 20”. Very pleased with result.”

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Posted 3 years ago

“Second time I’ve bought from Window Films Direct. No problems at all on either occasion”

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Posted 3 years ago

“I recently placed an order for a roll of tinted mirror film. As a first time user I did not know how it was fitted/installed so when the roll arrived I opened the top and took out the rolled film but found no help/tip sheet. I reviewed a number of YouTube videos, some of dubious quality and decided to give it a go. Rolling out the film I found the instructions! Can I suggest putting the instructions around the roll rather than within it for us first timers. The instructions were very useful but I had a problem when cutting to size, I did not trust myself to cut the whole length free hand so laid masking tape between two marks. Other than that the service was good and the price reasonable.”

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Posted 3 years ago

“Delivered on time. Easy to fit. Couple of creases in cellphone covering but not affected installation.”

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Posted 3 years ago

Window Films Direx Limited is rated 4.8 based on 2,022 reviews