Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,, Birmingham
Rating: 4.76

4.8 Rating 2,022 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 10th November 2024

126

Anonymous

Anonymous // 01/01/2019

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“Excellent service and excellent quality and excellent value for money would reccomend this company to anyone”

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Posted 2 years ago

“Order arrived quickly and the window film was easy to fit, good product. Would definitely use this company again.”

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Posted 2 years ago

“Excellent company, excellent product. Delivered very quickly, well contained and full instructions provided. Have used them before and will again.”

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Posted 2 years ago

“I was expecting see through films. I am regreted buying your film.”

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Posted 2 years ago

“I ordered Mirror Silver Window Film - One Way Tint 3 meters and pay 15 pounds. I got a problem with the window film and I decided to send it back. I used just 50cm, paid for delivery £5 and they pay me a refund of just £7. This company doesn't warn customers that this film is not good for double-glazing windows from the inside, because it is a little dark from the outside and has no mirror effect. Mirror silver window film does not reflect the sun, but rather attracts it. If you have small children, be careful because the temperature inside gets very high. The manager told me that for the mirror effect to work, you need to seal the entire window. And that it’s not enough just to cover one part with something dark? I don't recommend this company at all.”

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Posted 2 years ago

“good stuff, arrived promptly difficult to remove backing”

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Posted 2 years ago

“Wonderful bespoke service. Very fast and helpful engagement with me and quick production and despatch of my window film. It is now in place and looks stunning, turning an ugly view into beautiful beech trees.”

Window Films Direx Limited 5 star review on 6th November 2022

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Posted 2 years ago

“Product doesn’t work, at all. I ordered the 100 Micron Safety & Security Window Film to improve the safety of old internal doors with glass panels. I followed the installation instructions to the letter while using the installation methods as advised. The safety film started to peel away the next day and was off completely by that evening. Total rip off.”

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Posted 2 years ago

Many thanks for your review. We are truly sorry to hear of your disappointment. This type of film would never fall off the glass once fitted, I’m sorry to say, but you must still have the release liner on the film. The film has a thin clear release liner, that protects the glue; prior to installation, you must remove this protective sheet before installing. This is explained both in the instructions and in the online video. If you need help with the product, please do get in touch with us; we are more than happy to help you with fitting advice.

Posted 2 years ago

“A very easy transaction with helpful website, rapid response and a good product well wrapped and shipped. Many thanks.”

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Posted 2 years ago

“no probs but for delievery which took one week.”

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Posted 2 years ago

Many thanks for your review. We are truly sorry to hear of your disappointment. We are glad to note you’re item has now been received, you selected the free shipping option, Unfortunately, the issue in transit has been caused by Royal Mail strike action. This has caused delays of a couple of days on some postage, our service is now running like normal, and we are very sorry for any inconvenience caused, if you need any further help, please let us know.

Posted 2 years ago

“I thought the sample film was rather flimsy in comparison with eg 'Brume' and the pattern I selected obscured more of the outside view than I wanted. I am now considering Adobe films. Thank you”

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Posted 2 years ago

Many thanks for your review. We are truly sorry to hear of your disappointment; the film purchased is a standard professional polyester pattern, and the thickness is exactly the same as both competitors listed on a like-for-like Film, noting that ours certainly still has the edge, though, in terms of value for money. The thicker film from Brume you're referring to would most certainly be a vinyl-based film on a paper release liner; it’s not as durable as the polyester but does feel thicker to the touch. We also stock this type of film, and it’s cheaper per meter. If you would like help selecting this type of product, please do let us know, and we can tell you the patterns that use it.

Posted 2 years ago

“Easy ordering good value with clear instructions”

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Posted 2 years ago

“Easy to apply. Crystal clear protection.”

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Posted 2 years ago

“Great item and easy to use”

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Posted 2 years ago

“Purchased on 13 10 22 still waiting for delivery on 19 10 supposed to be 2/3 day delivery”

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Posted 2 years ago

Many thanks for your review. We are truly sorry to hear of your disappointment with the free shipping service Royal Mail 48 Estimated at ‘3-5 working days’. I can see the item should have been delivered between the 18th – 20th. We are glad to note you’re item has now been delivered. if you need any further help, please let us know.

Posted 2 years ago

“Ordered online. Arrived fast. Fitted as per video instructions. Easy 👍”

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Posted 2 years ago

“So impressed, I'm ordering more. We had the opaque for some windows and we are going for blue reflective for the others. Great service and easy to order.”

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Posted 2 years ago

“Great product, great written instructions and YouTube video's on how to apply the film correctly. And although I was apprehensive to put on the film myself, it was actually very easy to apply after reviewing the YouTube video. I would use them again.”

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Posted 2 years ago

“Great service with quick delivery, and quick response to queries and a great product”

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Posted 2 years ago

“Film arrived in protective tube. Pattern is lovely, just as it looked online.”

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Posted 2 years ago

Window Films Direx Limited is rated 4.8 based on 2,022 reviews