Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Window Films Direx Limited, Unit 1 Hudsons Drive, Hudsons Trading Estate, Cotteridge, Birmingham
Rating: 4.75

4.8 Rating 2,056 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Window Films Direx Limited,
Unit 1 Hudsons Drive, Hudsons Trading Estate,
Cotteridge
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 17th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was ok. It does the job it’s supposed to and if you follow the YouTube film it’s easy to fit. I received my package, opened the box, removed the tube with the film and threw away the packaging. The following day I did the job. When I opened the tube I noticed that the two pieces I had ordered were only one? I went on line to check my order in case I had made a mistake? No, I had ordered two pieces. I used the messaging service to notify the business of the error but received nothing back other than the automated reply. I still haven’t had a response some 10 days later. I eventually managed to find a phone number and rang them. I explained the issue and was asked by the representative to scan my order copy and they would check who has packed the box. I said I had my order on email but the box and its contents were in the bin and it had since been emptied. She said that therefore there was nothing that could be done as the identifier for the employee who packed the box was on the hard copy of the order. I said that whatever it says on the order I am still missing a sheet and finding someone to blame at your end is not something of my concern. I appreciate that there will be some customers out there who will mess up a sheet and then declare it missing but in truth it’s not that difficult to fit so this should not be the case. Plus I’m not in the habit of trying to pull the wool over the eyes of a business for £6.99. The piece, for whatever reason, was genuinely missing and the procedures for investigating this are very weak. The customer is put into the position of being guilty of deception and having to show it’s not the case from the off. An employees double signature is not foolproof as I have found in my case. No doubt once approached the employee would vigorously deny that the order was wrong and I would be left with the consequences. All I can assure you is that there was one tube in the box and one sheet of film in the tube and no matter how many signatures by a member of staff on a bit of paper will convince me otherwise.”

Helpful Report

Posted 2 years ago

Many thanks for your review Garry, I’m very sorry you have had an issue here. I have checked regarding the email you claim to have sent and waited 10 days for a reply. I can confirm we have not received any emails from you, and since your item was delivered eight days ago, you certainly have not waited ten days for a reply. With regards to eventually finding our telephone number, we are somewhat bemused since it’s clearly displayed at the top and bottom of our website on every single page; it’s also listed on google places and almost every major online phone directory. I know many online companies don’t like taking calls, but this is not the case for us. We are more than happy to take calls, to provide customer support. With regards to the missing item, we always request a copy of the packing slip, as we can easily check the CCTV camera that we have on every packaging section if we know who packaged it. As you are refusing to provide it, I can gladly put in a weight check with our courier. This will take a little longer, but will surely resolve this complaint. Again apologies for your issue, but more than happy to look into it further. Kind Regards Martha

Posted 2 years ago

“After approx 25 emails because they cannot tell the difference between horizontal and vertical or width and height I have thrown the towel in and returned the goods at a cost of £8.99 which I am informed I cannot claim back as they delivered the right goods. They did not deliver the right goods I ordered horizontal stripe film and got vertical stripe film how can they say the delivery was correct ?”

Helpful Report

Posted 2 years ago

Many thanks for your message Elizabeth. We are very sorry to hear the item was not what you were looking for. I can confirm we did indeed try to liaise with you for quite some time to find a suitable product. While we would refute the claim the product was different to the item in the picture. it's not really relevant since we offered you the option to return the item for a full refund and even included a free postage return label. I am glad this is now resolved. Kind regards Martha

Posted 2 years ago

“I was expecting see through films. I am regreted buying your film.”

Helpful Report

Posted 2 years ago

“I ordered Mirror Silver Window Film - One Way Tint 3 meters and pay 15 pounds. I got a problem with the window film and I decided to send it back. I used just 50cm, paid for delivery £5 and they pay me a refund of just £7. This company doesn't warn customers that this film is not good for double-glazing windows from the inside, because it is a little dark from the outside and has no mirror effect. Mirror silver window film does not reflect the sun, but rather attracts it. If you have small children, be careful because the temperature inside gets very high. The manager told me that for the mirror effect to work, you need to seal the entire window. And that it’s not enough just to cover one part with something dark? I don't recommend this company at all.”

Helpful Report

Posted 2 years ago

“Product doesn’t work, at all. I ordered the 100 Micron Safety & Security Window Film to improve the safety of old internal doors with glass panels. I followed the installation instructions to the letter while using the installation methods as advised. The safety film started to peel away the next day and was off completely by that evening. Total rip off.”

Helpful Report

Posted 2 years ago

Many thanks for your review. We are truly sorry to hear of your disappointment. This type of film would never fall off the glass once fitted, I’m sorry to say, but you must still have the release liner on the film. The film has a thin clear release liner, that protects the glue; prior to installation, you must remove this protective sheet before installing. This is explained both in the instructions and in the online video. If you need help with the product, please do get in touch with us; we are more than happy to help you with fitting advice.

Posted 2 years ago

“Purchased on 13 10 22 still waiting for delivery on 19 10 supposed to be 2/3 day delivery”

Helpful Report

Posted 2 years ago

Many thanks for your review. We are truly sorry to hear of your disappointment with the free shipping service Royal Mail 48 Estimated at ‘3-5 working days’. I can see the item should have been delivered between the 18th – 20th. We are glad to note you’re item has now been delivered. if you need any further help, please let us know.

Posted 2 years ago

“Items ordered haven’t arrived. Communication to the company querying the delivery ignored. Nothing positive to write as they’ve taken my money and I have no goods as ordered”

Helpful Report

Posted 2 years ago

Many thanks for your review. We are truly sorry to hear about your issue. I can confirm we have checked all emails and have never received an email or support ticket from you regarding a delayed delivery. I have checked your tracking and can see the item was delivered to you already. If you still require help, please do send us an email or telephone us.

Posted 2 years ago

“Nightmare.”

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Posted 2 years ago

“Came creased so really disappointed as they cannot be removed. Would like refund or replacement.”

Helpful Report

Posted 2 years ago

Many thanks for your review. We are very sorry to hear of an issue with your order. If you would like to email us at info@activewindowfilms.co.uk or call us on 0121 667 7227, we would be more than happy to look into this issue and resolve it for you.

Posted 2 years ago

“Bought their polycarbonate film and felt no effect, they were not understanding of my complaint and couldn't even offer some money back for the complete waste of my money. /email conversation was painful, not responding to points raised and just resending the same language every time like politicians do.”

Helpful Report

Posted 2 years ago

“How can I write a review of something that has not arrived yet”

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Posted 2 years ago

“Not received yet!”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. I’m sorry to hear your item was delayed. I have checked your tracking, and can see it out for delivery today. I hope this resolves your issue, if you need any further help please get in contact with us.

Posted 3 years ago

“Having ordered 3m I received 2.65m which wasn’t enough to complete my job. Customer service offered an extra 1m but since I was doing two 1.4 m windows it wouldn’t be enough to do in one piece. Having explained this in an e mail, I haven’t had a response from the supplier.”

Helpful Report

Posted 3 years ago

“Nightmare. Its been 10 months of trying to get my money back for incorrectly sized films - proved it all with photos with tape measure in shot as sadly my builder installed them anyway but this wasnt good enough. Ive had to wait until I reordered elsewhere and removed them (no small task). Now at my expense having to send back torn-up films to prove they cut them incorrectly and it wasnt our measuring! Also lied about other films i sent back which were wrong and denied it. What a mess from a simple job! Wow. Consumer rights abused over a £56 order!!”

Helpful Report

Posted 3 years ago

Further to our email, that you have not responded to. I can confirm, you have returned a product to us, that is from a different supplier. The product you returned is a branded product from a completely different manufacturer, that we don't stock. If this product has a fault or is the wrong size, I’m afraid you will need to speak to the company that you purchased it from. As this product was not purchased from us. If you have any questions regarding the product you did purchase from us, or would like to return this product for any reason, please do get in contact with us.

Posted 3 years ago

“Week later! No samples don’t ask for a review before grumpy customer has even got the product!!!”

Helpful Report

Posted 3 years ago

Many thanks for your feedback, I can see from the tracking your item was. I have been in contact with you regarding this, I’m glad it has now been resolved for you. If you need any further help. Please do get in contact with us.

Posted 3 years ago

“Don’t even bother buying. Any cardboard for the green bin at home can do same job. Waste of money and time.”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. I’m afraid we don’t quite follow, as you did not purchase any cardboard. If you have any issue with the tool you purchased from us. Please do get in contact with us, we are more than happy to provide you with help.

Posted 3 years ago

“Followed the instructions and YouTube video of how to install from start to finish but was still extremely difficult to get right. Double checked the film for creases and damage while unused on the table, as told to do, and looked fine until we put it on the window and realised then that there was a big crease underneath the design so unusable and unreturnable. Had to take it down, waste of money and effort.”

Helpful Report

Posted 3 years ago

“Doesn’t let any light through.. creases too easily absolute waste of money!”

Helpful Report

Posted 3 years ago

“I will never use this company again. Order never arrived, I phoned to inquire where my order was. I was informed in not coming as my address cant be found. (Ive never had an issue with deliverys before) and I cant get a refund until they are ready. No apology for the trouble just attitude of a member of staff.”

Helpful Report

Posted 3 years ago

Many thanks for your feedback. I’m sorry to hear of your disappointment. Unfortunately, as I tried to mention over the phone in between you screaming, Royal Mail is unable to locate the delivery address as you failed to supply a road name at checkout. I have offered to send a replacement, but you have chosen to have a full refund instead. If you need any further help, please don’t hessite to contact us back.

Posted 3 years ago

“Never buy things in this company. Lost product.”

Helpful Report

Posted 3 years ago

Many thanks for your review. I’m sorry to hear about your disappointment. We have looked into the issue and can confirm, the item was delivered on time and to the correct address. If you are having a problem locating your item, please do get in contact with us for further assistance.

Posted 3 years ago

Window Films Direx Limited is rated 4.8 based on 2,056 reviews