Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Window Films Direx Limited, Unit 1 Hudsons Drive, Hudsons Trading Estate, Cotteridge, Birmingham
Rating: 4.75

4.8 Rating 2,052 Reviews

95 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 2,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Window Films Direx Limited,
Unit 1 Hudsons Drive, Hudsons Trading Estate,
Cotteridge
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 17th March 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just received the window films so not fitted at the mement, but looks like exactly what I was looking for. Have used this company before and was pleased with my previous purchase, so decided to place another order. Staff very friendly & helpful.”

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Posted 1 month ago

“As of January 29 this product has not yet been delivered”

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Posted 1 month ago

Thank you for your feedback. I can see that your order was placed on January 28, and you selected our Royal Mail 48-hour free delivery service. As advertised, this service typically takes 3-5 working days to arrive. Your parcel was successfully delivered on January 30, which is within the expected timeframe. I also noticed that you placed another order with us a couple of weeks later, which we truly appreciate! 😊 If you have any concerns or need any assistance, please feel free to reach out—we're always happy to help. Zara

Posted 1 month ago

“arrived on time with clear instructiond albeit that the u-tube video was more helpfull. The product did what it was supposed to do and looks good”

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Posted 1 month ago

“Great service and it has done the job. Very fiddly to fit but this was our first time doing anything like this. Would recommend, just take your time fitting it!”

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Posted 1 month ago

“Product arrived in one week. It was very well packaged.”

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Posted 1 month ago

“I'm extremely happy with the mirror film I purchased. I watched the video and followed the instructions to the letter. Tip: Taking your time and not rushing is what is needed for a great finish.”

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Posted 2 months ago

“Order something on a Thursday afternoon, about 2pm, and paid extra for 24hr delivery as I needed the item on the Friday. The package was not dispatched until Friday, meaning it did not arrive until the following Monday, which was utterly useless. I've now got something I don't need.”

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Posted 2 months ago

Thank you for your feedback. I’ve looked into your order, and I can see that it was placed on Thursday at 2:28pm, which was 28 minutes after our daily cut-off time of 2:00pm. As a result, it was processed and dispatched on the next working day, Friday, January 17th. The delivery service you selected was Royal Mail 24, which is advertised as a 1–2 working day service. Your parcel was delivered to Glasgow on Monday, January 20th, which means it arrived on time and within 1 working day of dispatch. I completely understand that this may not have matched your expectations, and I’m sorry for any frustration caused. If there’s anything we can assist with, please don’t hesitate to reach out. Zara

Posted 1 month ago

“Excellent service, arrived within days job done.”

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Posted 2 months ago

“Very useful item”

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Posted 2 months ago

“Great choice of a range of quality products. Really efficient despatch and delivery. Very happy with the company.”

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Posted 2 months ago

“Delivery was excellent, cannot comment on the film itself as purchased for someone else.”

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Posted 2 months ago

“Choosing the right product from their site was easy, as was the ordering. Delivery was equally good & the film chosen looks absolutely great for the work in hand.”

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Posted 3 months ago

“Well delivery later than told & the mirror side not on out side simply won’t use this company again”

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Posted 3 months ago

“Haven't used yet but efficient sevice”

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Posted 3 months ago

“Ordered mirrored film and it’s not as mirrored as we expected it to be. Not happy with my purchase. Very disappointed”

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Posted 3 months ago

“We have bought 1.5m x 10m window film. There are very fine scratches which are only visible when you install the product. I have called the team and they said that I should have checked the product before installing it? First how can you check 10m long product? We just don't have that much space. Even though one has 10m long room, it need to be placed against light after peeling it. Really upset. Asked for refund and requested to collect rest 8.2m and damaged 1.8m. Telephone contact was poor service so now emailed the company.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We are sorry to hear about the issue you encountered with your window film and would like to address your concerns. As stated in our product guidelines, we strongly recommend inspecting all products prior to installation to ensure they meet your expectations. We understand that checking a 10m roll in its entirety may seem challenging, but the film would have needed to be fully unrolled to apply it to the glass. If there had been scratches present before installation, they would likely have been visible at this stage, prior to affixing the product to the surface. The fact that the scratches only became apparent after installation suggests that they were likely caused during the application process. However, we want to assure you that, regardless of the circumstances, we are more than happy to work with you to resolve the matter. We note that you are requesting a full refund but have declined to return the remaining unused film. While we aim to be as accommodating as possible, refunds cannot be processed without the return of the product. As an alternative, we would be happy to provide a replacement roll to ensure you receive a flawless product. Please let us know how you would like to proceed. We are committed to finding a solution that works for both parties and appreciate your cooperation. Zara

Posted 3 months ago

“easy to order on line,quick delivery, good value for money Thankyou”

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Posted 3 months ago

“Prompt delivery and good communication. Have yet to use the film but it all looks very good.”

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Posted 3 months ago

“Perfect item very reasonably priced with simple & easy to follow installation instructions. Also well packaged with free delivery. - amazing! Very pleased with the whole experience & of course the result now installed so I'm very happy indeed - thankyou !”

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Posted 3 months ago

“Not used yet will review when I fit it”

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Posted 3 months ago

Window Films Direx Limited is rated 4.8 based on 2,052 reviews