Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 10,204 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 10,204 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked when ordering whether you had a copy other than The New Novello. Sadly you sent the New Novello which I did not want. I contacted you and received a reply apologising and saying that a returns label would be sent to me. I have yet to receive it. In the meantime I have managed to purchase the alternative old version elsewhere.”

Helpful Report

Posted 6 years ago

Hello there. Thank you for your review. I'm sorry you were unhappy with our service. We sent you a returns label straight away after you requested to return the item. Kind regards Anthony

Posted 6 years ago

“Came promptly but in a thin standard paper envelope which the idiot postman folded in two creasing to shove through a letter box half the size and ruining my father’s birthday present. Thank you so much!”

Helpful Report

Posted 6 years ago

Hello there. I'm sorry to hear your postman damaged the item. We always mark Do Not Bend at least twice on all of our packages. I'm sure you would have taken photos of the damaged packaging - please could you send them to us. We only ever use strong card envelopes so would like to see if someone has packaged something incorrectly. Kind regards

Posted 6 years ago

“Chose next day delivery and didn’t arrive next day. Sent wrong item, still not received refund.”

Helpful Report

Posted 6 years ago

Hi Jodie, Sorry it's taken a while to get the refund sorted on your PayPal account, it should be done now. Kind regards Anthony

Posted 6 years ago

“the product was great, the delivery not. i paid extra for fast delivery, what i got was three days from ordering to delivery, unacceptable. i don't mind waiting for standard delivery, but expect better when paying extra for it. great reeds though.”

Helpful Report

Posted 6 years ago

“My music order took 12 days to arrive, when it did it was battered and in poor condition. None of my 3 emails have been answered. Really poor service.”

Helpful Report

Posted 6 years ago

Dear John, When we spoke on the telephone I mentioned that some of our post had been disrupted by the recent snow (as was the case with your order.) I'm sorry the book arrived in poor condition: we rely on Royal Mail to deliver with care and in good time, but of course there will always be human error occasionally. If you are not happy with your order you are always entitled to a refund: you have 14 days from receiving the goods to notify us and a further 14 days to return the item. As a small independent company we respond to all emails personally but unfortunately I can't find a record of any emails you sent. If you could forward them to info@ackermanmusic.co.uk I can address any further queries you have. Best wishes, Alex.

Posted 6 years ago

“Very disappointed with the delivery time. Ackerman used to be really quick in sending orders out - the main reason I used to order from them - but will check elsewhere before ordering from them from now on as my last few orders have taken much longer than hoped. A real shame as it seems a backwards step in customer service.”

Helpful Report

Posted 7 years ago

Hello there. Thank you for your review. I'm sorry to hear you're unhappy with the time it's taken for your recent orders to arrive. Your last item was sent out 2nd Class with Royal Mail the same day as you ordered so should have arrived in 3 to 5 days. You can still have items under £10 sent 1st Class by paying an extra £1 postage, and anything over £10 will be free 1st Class if you select that option at the checkout. Kind regards

Posted 7 years ago

“I order then been waiting for a long while. Not arrive had to email then several times they responded as if it was delivered to us. I told them to chase the delivery because we didnt recieved it. Only then delivery was made. a bit late”

Helpful Report

Posted 7 years ago

Hello there, I'm sorry you are unhappy with the service you received. As you will have seen from the emails, we sent a copy out to you which it seems was lost in the post. Royal mail ask us to wait a certain amount of time before resending in case the item should arrive. A replacement was sent to you as soon as we got one back in stock. I'm glad you now have your order. Kind regards.

Posted 7 years ago

“Case was delivered damaged, probably by carrier separating two packages for different customers. Case returned to Ackerman. Purchased replacement locally. Not as nice as Hiscox but in good condition. Colin Baker”

Helpful Report

Posted 7 years ago

I'm very sorry to hear your Cello case arrived damaged. We endeavour to pack all our items extremely well to make sure this sort of this doesn't happen. FedEx are normally very careful with items as well. Kind regards.

Posted 7 years ago

“I ordered 1 box of 10 Vandoran reeds,I received 10 individual reeds in a shop soiled condition eg sticky outer seal damaged seals Despatched in a flimsy white box with no protective wrapping Very disappointed won't be placing any future orders”

Helpful Report

Posted 7 years ago

Hello there. I'm very sorry you were unhappy with your reeds. If any of them were damaged in transit we would be happy to replace them. Alternatively you can return them for a full refund. I'm sure you will have seen on the website that we repackage the reeds to allow us to offer free postage (I have posted the quote from our website at the bottom*). These will have been brand new reeds taken from a standard box. Please do get in touch if you have any further queries. Kind regards. Anthony. *In order to keep your reed prices as cheap as possible, we re-package Vandoren reeds to fit the "large letter" postal size. Each reed is still individually sealed in its original packaging but you won’t receive an original sealed outer box. If you wish your reeds to come in the original sealed box (£2 surcharge), please phone one of our shops on 0333 344 0070. Orders of 2 or more boxes will be sent sealed in their original outer boxes.

Posted 7 years ago

Ackerman Music is rated 4.9 based on 10,204 reviews