Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 10,204 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 10,204 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was delivered in good time. However I received a call letting me know the book I'd ordered was damaged and they could offer me a discount if I wanted to proceed with the order. I agreed to this and the book arrived but I never received my partial refund for the damage to the cover as promised.”

Helpful Report

Posted 4 years ago

Hello there. Thank you for your review. It looks like the partial refund was back in your PayPal account on the 17th June. I hope that clears things up. Kind regards Anthony

Posted 4 years ago

“Ordered the Otto Langey clarinet book. Arrived really quickly but was disappointed as the book I ordered showed the original cover which i wanted and i was sent the new version. I did email Ackerman but got no response”

Helpful Report

Posted 5 years ago

Hi Louise, Sorry to hear you were unhappy with your purchase. We didn't receive any email about the cover though - please resend to us if you wish, It's sometimes difficult to keep up with changing covers etc as the publishers don't always have up to date pictures either. Of course you are welcome to return the item for a full refund if you need to. Kind regards Anthony

Posted 5 years ago

“Straightforward purchase. However inappropriately packaged (too much, badly applied bubble wrap for an unbreakable) so the package burst in the mail.”

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Posted 5 years ago

“The music bag I purchased mail order was not as advertised on the web site so I needed to return it. The packaging it arrived in was also torn to shreds on arrival. When I called the shop to complain they were not very helpful but on escalating to the store manager she agreed to send me a returns label (after a short disagreement) and my refund was then actioned quickly.”

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Posted 5 years ago

Hello there. Sorry this music case wasn't to your taste. We have two black ones in stock normally - one shiny and one matte so weren't sure which one you'd prefer. They are all leather though as described on the website. I apologise on behalf of Royal Mail for the state it arrived in. Normally wrapping in protective bubble wrap and then brown paper is enough for these to arrive in perfect condition. Kind regards Anthony

Posted 5 years ago

“Damaged due to bad packaging .”

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Posted 5 years ago

“Order arrived on time. Unfortunately book was damaged. Pages inside the book were creased.”

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Posted 5 years ago

“I ordered the revised version of the book but was sent the international version. I emailed to ask if this was the same but didn’t hear back. The book itself seems great, I just don’t need all those other languages.”

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Posted 5 years ago

Hello there, thank you for your review. We have just heard back from the publisher regarding this. They have confirmed that the two editions are now combined and all copies are coming as the 'international edition'. Apologies for any inconvenience caused. Kind regards

Posted 5 years ago

“I recently purchased some music and paid for next day delivery - but the item took two days to arrive. Disappointing after having paid so much extra for the next day service.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your review. Unfortunately you placed your order at 8pm, long after we had closed the shop. Your order was processed the next morning and sent out to arrive the next day as indicated on our website. More information on our delivery service can be found here. https://www.ackermanmusic.co.uk/delivery.html Kind regards Anthony

Posted 5 years ago

“First time I haven't given 5 stars. The reeds I ordered didn't arrive. I emailed to chase up, as they normally come in 24 hours. I was promised a replacement package, which was great. A very squashed box with incomplete address appeared today, with the reeds loose inside - offering no protection at all. This isn't the normal Ackerman style. What happened?”

Helpful Report

Posted 5 years ago

Hi Eloise, Thank you for your review, I'll drop you an email directly to see if we can investigate further. Kind regards Anthony

Posted 5 years ago

“I was sent the wrong product, which was disappointing. The staff were friendly and helpful when I called in order to resolve this issue, but now my order has been delayed by over a week.”

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Posted 5 years ago

“Despite ordering a black folder I was sent a navy one. Fortunately I wasn’t in a hurry for the replacement which arrived four days later with a return postage label for the initial item. Was doubly annoying as I had to drive to the mail delivery office as it came while I was out”

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Posted 6 years ago

“I ordered the book and cd, that is not what came, even though it was what was stated on the invoice. Friendly and helpful staff, but nothing could be done to help as there was no stock of the book with cd”

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Posted 6 years ago

“Music arrived quickly and in pretty good condition (a bit bent in the corner, however) but I was annoyed that the description of the music did not make clear that the piano accompaniments were not included (as they were when I used to do music grades and buy similar music). This was a pain, as I had to re-order that music separately, which arrived as ordered, but that much later than originally planned/desired.”

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Posted 6 years ago

“Prompt delivery. The music got creased as the envelope was not robust enough.”

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Posted 6 years ago

“Have always been so pleased in the past at how quickly goods have arrived. This time however they took almost a week!”

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Posted 6 years ago

Hello there. Thank you for your review. Second class mail should take 3-5 days to arrive, however if you ever need something quicker you can pay £1 for first class postage. If your order is over £10, please just select standard delivery for free first class. Kind regards

Posted 6 years ago

“Arrived next day but in faded box and the "sealed" bag the mouthpiece was in was blatantly cut open. Disappointing as was expecting brand new mouthpiece.”

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Posted 6 years ago

“Prompt delivery as usual . Thank you”

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Posted 6 years ago

“I still have not received it”

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Posted 7 years ago

“Good customer service. Product arrived promptly. But ordering online I got a message from Ackerman saying the order hadn’t gone through as there was a problem but didn’t tell me what. PayPal told me the money had been sent. I called Ackerman the next morning and it was all dealt with efficiently and I received my order.”

Helpful Report

Posted 7 years ago

Hello there. Thank you for your review. We can have trouble with PayPal orders occasionally but will always check in case the money has gone through. I do hope it won't put you off using us again. Kind regards. Anthony.

Posted 7 years ago

“It arrived on good time. However it was advertised as 'book and audio'. I paid more from you than on Amazon, thinking I would get the CD. But when it arrived there was no CD, we had to download the tracks, which made it the same as Amazon for £4 more!”

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Posted 7 years ago

Hello there, I'm sorry you were unhappy with your purchase. A lot of the more recent music books now come with the opportunity to download audio as less people now have CD players available to them. The price of these books is set by the publisher - you'll see most music shops selling at that price. Kind regards. Anthony

Posted 7 years ago

Ackerman Music is rated 4.9 based on 10,204 reviews