Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 9,833 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 9,833 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy delivery”

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Posted 11 months ago

“Great service, speedy and straightforward, good communication, thank you.”

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Posted 11 months ago

“Good service. Quick delivery and order arrived intact.”

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Posted 11 months ago

“Excellent quick service very happy”

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Posted 11 months ago

“I was very pleased with the speed of my delivery it came within 48hrs of ordering. I will definitely be ordering from you again soon. PS.I have already recommended you to my friends.”

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Posted 11 months ago

“Taxes for shipping to Belgium are not included in the price. So pay attention, if you are a customer from CEE (add 20 euros at least). On top of that, I created an account to place my order but they disabled my account, so I was unable to trace the status of my shipment. I contacted customer service but no answer at all. I do not recommend this company.”

Helpful Report

Posted 11 months ago

Hi Dominique, Sorry to hear you are unhappy with the service you received. We hadn't received any emails from you regarding this order. There should be no taxes to pay at your end as there is no VAT on sheet music. The tracking number for your order was sent with your email when the order was completed so you should have been able to track the order all the way. I will email you directly to discuss further. Kind regards

Posted 11 months ago

“The item arrived in an appropriately protective cardboard envelope and the enclosed book was in perfect condition. I would have no hesitation in using Ackerman Music again and would recommend them as a reliable supplier of music by post.”

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Posted 11 months ago

“Good product and arrived timely.”

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Posted 11 months ago

“Very prompt well packaged delivery. Excellent collection of short pieces at a sensible price .”

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Posted 11 months ago

“Good price and efficient service”

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Posted 11 months ago

“Speedy arrival, much faster than expected, though I'm disappointed in the postal service they used as it was left on the doorstep in the rain rather than with a neighbour.”

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Posted 11 months ago

“Great service. Potentially fragile plastic instrument stands were packaged up extremely well with lots of bubble wrap. Arrived when promised. Thanks very much!”

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Posted 11 months ago

“Order arrived quickly and in perfect condition”

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Posted 11 months ago

“It was very easy to order online & when there was a query over the delivery address I received a telephone message. When I responded to this I spoke to a very friendly and chirpy lady who confirmed she had left the message & knew exactly why I was ringing”

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Posted 11 months ago

“1) Website easy to follow 2) info re product clear 3) product arrived in really good given given it is Xmas”

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Posted 11 months ago

“Great customer service. They immediately replaced an item which got lost in the post.”

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Posted 11 months ago

“Incorrect item supplied. Ordered a violin chin rest but received a viola chin rest, which cost £24 including postage. Went through the returns process but no refund. Including postage cost, having to print a return address slip and provide my own padded envelope without receiving a refund is disappointing.”

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Posted 11 months ago

Hi Robin, So sorry for the error with your order. The chin rest had been mislabelled for violin. I've double checked and please be assured you have received a full refund. Kind regards

Posted 11 months ago

“Music was dispatched really promptly and arrived in pristine condition.”

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Posted 11 months ago

“Great book for older students. Quick delivery. Thank you.”

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Posted 11 months ago

“Excellent service with personalised customer support concerning the delivery. Happy customer.”

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Posted 11 months ago

Ackerman Music is rated 4.9 based on 9,833 reviews