Absolute Reg Reviews

Name: Absolute Reg
Address: 104 Jail Lane, Biggin Hill
Rating: 4.89

4.9 Rating 19,402 Reviews

98 %

of reviewers recommend Absolute Reg

Company Reviews

Metrics

Info

4.9

Based on 19,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

02072052347

Email:

info@absolutereg.co.uk

Absolute Reg 5 star review on 28th March 2025

1021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadley my experience was not Absolute Reg but Absolute Rubbish. I was advised that I would get an email confirming the reg number change and that I could take this to the No Plate supplier and this would enable me to get new plates made .... the plate maker rejected the email stating it did not contain any of the information required for them to be authorised to provide the plates as set out by the DVLA. This was a Saturday and Absolute Reg don't open ! .. "The Leading Private Number Plate supplier in the UK " ??? So I phone back after the weekend ..... listen to some very scratchy old music recording for over 20 mins ...... "The Leading Private Number Plate supplier in the UK " ???? When I spoke to someone they said there was an attachment to the email ..." er no there wasn't " "yes there was" " no there wasn't I'm looking at it now - no attachment " " Oh I don't know what happened " .... "The Leading Private Number Plate supplier in the UK " ????? " I'll resend it now" . " Ok so I've got a lot more details now in this email but no attachment? " well I sent it " " well it's not here" " well I sent it " "well it not here !!!" ...... "The Leading Private Number Plate supplier in the UK " ??? "I'lll have to get my manager to call you" "Ok in fact you can put it through as a complaint " The manager called I relayed everything "don't know why you haven't got it i'll send it again " "Ok I've got the email no attachment " " I don't know why " "So if you can see it why don't you just open the attachment and send just the certificate without the anything else " "Ok" " Ok I've got it !" "OK is there anything else" " Well yes do you think I have had the service I've paid for ?" Well.... you've got your certificate now" "so with everything I have had to deal with including these calls my time and listening to your scratchy Music for 20mins I think I should have some form of refund for the service I didn't get" " where not going to refund you for your private plate " " that's not what I asked for I said the service charge " " we don't have a service charge" "you do" " you paid £270 for your plate " no I didn't it was advertised more like £200 and then your charges go on top " You paid £270 for your plate and x to the DVLA" No it was more like £200 and then your service charge " " yes you paid £39.99 to us for x. " yea that's your service charge do you not think considering the failings in your service you should consider some sort of refund" " our company policy is no refunds it says that in our terms and conditions " " That may be your policy but that does not prevent your company choosing to provide a refund where it feels it has failed to provide an adequate service" " No we cannot " " So as "The Leading Private Number Plate supplier in the UK " is it not in your interest for good customer care to provide some refund " " No " I also identified that the name designated for the plate - my daughter - had come back as a MR !!! When I asked about this I was told it must be what is on the reg doc you provided us. I checked on the photo I had of the doc and found it was just my daughters first and surname, so I called back and explained this " Oh that will be the DVLA not us " " Are you sure, is there anything you can do ? " No you need to contact the DVLA " ......... This represents my experience with "The Leading Private Number Plate supplier in the UK " ?????? I can see their new marketing approach: Why bother with Absolute Reg When you can have Absolute Rubbish”

Helpful Report

Posted 6 months ago

“Ordered number on the 23rd August now the 15th of September still not received any paperwork from them reg was a birthday gift to late now not helpful staff send over 7 emails now they just say wait more 7 working days I would not buy from them.”

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Posted 6 months ago

“Very poor service. The company name shouldn't be 'Absolute Reg' but more 'Absolute Joke of a company'. I don't usually write complaints but this company is terrible. Well done to company director Jake for his insulting attitude.”

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Posted 6 months ago

“All advisors rude on the phone”

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Posted 6 months ago

“Tried to assign a plate I bought from ABSOLUTE REG Online with DVLA, to find out that I had to contact DVLA during certain hours. I was onhold an hour only to find out that they couldn't assign it for some reason. Got told to call where I bought it from. So I called the company and ABSOLUTE REG said it had only one assignment and I had to send to to DVLA to sort out. 4 weeks later still not assigned. I've no log book now, no private plate paperwork, and a car stood with no tax until I get all the paperwork back. I've had private plates before and never had any issues with the change over. WONT USE EVER AGAIN.👎👎👎👎👎👎👎”

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Posted 6 months ago

“They should make make me aware of the registration it’s not Ulez complaint as I had 14 fines that could be avoided and not being charged and not knowing it”

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Posted 6 months ago

“Not the best still waiting for my plates 4 weeks later.”

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Posted 6 months ago

“Absolute nightmare. I’ve made a payment in amount of about 400 £. And that was it. I get a confirmation email that the plates were posted on the 8th of aug. It is august 25th. I have ni plates, I have no V5. I can’t use the car. AVOID AT ALL COSTS AVOID AT ALL COSTS Update. The idiots sent my V5 and my new plates to a total different address. I’ve contacted them but simply no answer”

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Posted 7 months ago

“Absolute Crap they should be called! Waited 5 weeks for number plate documents to come through. Had an email to say documents have been posted 5 days ago. Still not received! Phoned weekly to see where documents were kept getting fobbed off! Rubbish company wish I had bought from DVLA instead !”

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Posted 7 months ago

“I have no idea where the registration plate is I purchased from you”

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Posted 7 months ago

“Even after the certificate has been delivered to me, the registration is still been advertised on their website.”

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Posted 7 months ago

“I wanted to change plate after purchase and they wanted silly money to cancel”

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Posted 7 months ago

“I'm waiting one month for the registration number not good”

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Posted 7 months ago

“Purchased a number plate from them and all I received was a piece of paper stating that I now own the number plate. Charged me an awful lot for just a piece of paper. Disgusting”

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Posted 7 months ago

“Absolutely rubbish service when you want to buy your number plate on the phone, and speak to a human being! 90% of staff are rude, arrogant, non helpful, and can’t be bothered to help. When they do so they get the wrong email, because they don’t listen as they talk so quick! I have rang your service about 5 times with various problems due to incompetent staff not doing their job properly. This has left me upset, rather than happy as I have been lucky enough to buy my dream plate! So….. thanks absolute reg for absolutely destroying my dream of buying my reg! I will certainly not be recommending you to anyone!!!!”

Helpful Report

Posted 8 months ago

“Lied when I got reg told me it would go on my older didn't so cost me money to buy a new car so reg would go on that's down to who ever answers phone know need to lie to get sale and comosion”

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Posted 8 months ago

“Ordered a different plate but when they processed it, it was assigned a complete different reg. When called to explain that’s a completely wrong order. I have received an agent didn’t even bother to accept a mistake sorry or apologise. Wasted £400 for nothing”

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Posted 8 months ago

“Got email asking me to review absolute reg think they should of waited a little longer because it's been 10 days and have still not received the paperwork for the registration I bought longest I've ever had to wait for the documents to arrive for a registration won't be. Won't be using again”

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Posted 8 months ago

“Been waiting 2 weeks haven’t even had a dispatch email or anything even though it says it will get dispatched after 5 days. Not coming in time for partners birthday now. Thanks a lot”

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Posted 8 months ago

“Bought & paid for a number online only to receive a call saying it wasn't available, chose another number, waited 3 weeks, had to chase them, said they were waiting for the V750 number. Eventually the transfer happened but I am still waiting for the V750. Have emailed but they say they are still waiting for the paper copy. I paid extra so they would do all the work but I have had to keeping chasing them. If you phone you have to wait ages. I wouldn't recommend them and will do it myself next time. Rubbish”

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Posted 8 months ago

Absolute Reg is rated 4.9 based on 19,402 reviews