Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.20

4.2 Rating 9,999 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st April 2025

2509

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever”

Helpful Report

“Ordered a custom print necklace. The ordeal to get this ordered was absolutely awful. The customer service team are useless and just added stress to what was supposed to be a cherished peace. They quote 2-3 weeks to have this done and delivered it’s now been a month and I still have no update from the company as to when to expect my order. Avoid at all costs and go elsewhere for any personalised jewellery!!!!”

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“Never received order and said it came.”

Helpful Report

Hello Tina, thank you so much for getting in touch with us! I'm so sorry for any inconvenience caused, rest assured we'll be sending you an email soon to chat more about this issue. Please keep an eye on your inbox for a message from hello@abbottlyon.com. We can't wait to hear from you!

“I ordered a necklace and it never arrived I’m now disputing this with PayPal for a full refund I won’t be ordering again”

Helpful Report

Hi Lindsey, thanks for getting in touch with us! Rest assured we're sending you an email in regards to your issue so we can discuss this. Please keep an eye on your emails and lookout for an email from hello@abbottlyon.com. We look forward to hearing from you soon!

“Vert disappointed. I ordered 3 items, I received 1 item & have received negative feedback on the missing 2 items. I now have to complete a non recipt disclaimer form. I need answers on missing items asap”

Helpful Report

Hi Nicole, sorry to hear about this! I have taken a quick look and can see that you have been in touch via live chat about this and you will receive an email shortly. We look forward to hearing from you soon!

“I have not received my item still waiting!!! No response over 48 hours not happy with the customer service at all. This was for a present for Friday and looks like I won’t be receiving it at all. Will not be using this company again!!”

Helpful Report

Hello Lorraine, thank you so much for getting in touch with us! We've sent you an email to chat more about your query. Please keep an eye on your inbox for a message from hello@abbottlyon.com. We can't wait to hear from you.

“Not great to be fair, bracelet was too small. Doesn't specify in the ad it is one size only. Tried to return it to address given, package came back address not known. Evri supposed to pick up today, never turned up.”

Helpful Report

Hi Paul, sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Ordered an item on Tuesday 11th March and by the 19th I had still not received it, although complaining over 2 days (18th and 19th) still nothing and now I have to send you details of evri's whereabouts. I just want my order so that I can give my friend her present. But it looks like even though this is not my fault at all I might not get my package. Very very disappointed in the service.”

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“I've left a review wouldn't.do.anymore business with.yourselves there are so.many other co panties offering the same extensive range and quality of jewellery. I asked for the 2 for 1 offer and was told as it was in 2 different transactions you wouldn't honour so for that very reason I will no longer recommend or.purchase from Abbott Lyon.”

Helpful Report

“Terrible, it’s been over a month and I still haven’t recieved the second half of my order. I even paid for expedited shipping. Everytime I try to contact customer service it takes them a day to even figure out I didn’t get it. Nightmare”

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“Still haven’t received my parcel from Evri very poor service! It has been out for delivery several times & my first order was returned to you 🤷🏼‍♀️Even more disappointing as this was a gift for my daughters Birthday 10 days ago!”

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“Whilst the jewellery was nice they didn’t print the gift message I asked for and honestly it ruined the whole surprise / gift. Tried to complain and they were no help.”

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“The Arabic name is far too big , not as it was on the pictures , utterly disappointed”

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“I was disappointed with quality of the product I ordered. I ordered a little jewellery case and paid for the personalised gift bag. When I received the products the quality of them was very poor considering the price they charge. This isn’t any sort of luxury item, just a big standard jewellery box you could get from any high street. I reached out and the customer services basically told me I was wrong and were no help at all. Don’t waste your money.”

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“Sizing not true to size”

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“My personalised bracelet took 5 weeks to arrive, no apology received m!”

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“Awful experience - product missold , nothing like the picture on the website , completely different colour . wanted to send back but told no for Health and safety reasons as they are earrings ? they are not what i ordered ! feel very mislead and out of pocket for something i don’t like as it’s not what i bought”

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“I would like to be able to write a review but my parcel has been stuck at the delivery depot since Monday. I contacted customer service and was told the tracking has been updated so it’s “great news”. Not really as not changed for 5 days.”

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“Bought 2 adjustable rings with the eye in the middle and both lost stones within a week !Considering how long they took to make the rings it is a real shame the stones disappeared in both rings within a week .Not sure on any other jewellery as I only got the rings .wont by from there again though waste of money .”

Helpful Report

“Ordered birthstone & initial bracelet for 21st Birthday, arrived with only initial on bracelet, birthstone pendent missing. Emailed customer services, several days later still not resolved due to the length of time for Abbott Lyon to reply, very frustrating as will not arrive in time for Birthday now. Cannot find another way to contact them other than email, have sent them my contact number days ago, no one has rung me.”

Helpful Report

Abbott Lyon is rated 4.2 based on 9,999 reviews