Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,480 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

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“The products are just dissatifying. I have had multiple items from this company and it just doesn't hold the standard I expect.”

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“Item didn't arrive. Customer service took a while to respond and were unable to send out a replacement in time. Missed the birthday so got a refund Minus the delivery costs. No impressed at all.”

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“The quality is gorgeous.”

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“Fast brilliant service and the earrings are better in person than the picture, I’m in love!!”

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“Still waiting delivery - 2 weeks late already”

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“Order not received, I'm still waiting for my order from Abbott Lyon from August 23 rd.. this was a present from my hubby for our anniversary today. I've had a email saying delivered but it's not to here, customer service is non existent as they just don't respond so I'll be contacting my credit card.”

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“Sorry to say have not received my watch after waiting since when my order first went in on 23/8/23 thank you not pleased”

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“Diabolical customer service. Will ask you to verify yourself 20 times and then a new agent starts the conversation and the whole thing starts all over again, takes weeks to get anything sorted. As soon as you say anything remotely critical they ignore you. The WhatsApp hasn’t been responded to in over a month. Necklace is cheap feeling and bendy. Tarnished within a couple of months of wearing. First replacement did exactly the same thing so their guarantee of 2 years is all but useless. It’s a cheap jewellery company branded to look expensive and luxury which it just isn’t. Sent back an item for exchange 2 weeks ago and still battling to even get them to acknowledge that it’s arrived- which I can see from the tracking that it has.”

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“I love Abbott Lyon, I discovered them after having a bad experience with another company. The products are amazing, I love the fact you are kept updated throughout, such create customer service. Thank you”

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“Came very quick nicely packaged”

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“Emailed straight after I have placed my order to change the chain, but due to the emails not being monitored, I was unable to do so. Which is disappointing as the chain looks cheap.”

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“Abbott Lyon are one of my favourite, I've had many items over the years. Their customer service is amazing too.”

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“I gave it to my daughter-in-law for her birthday and she absolutely loves it, it is so pretty.”

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“Absolutely terrible. Never received my order, followed up and was sent the address and photo of someone else’s order. So upset and disappointed, £50 taken by this company and no ring received.”

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“Item not received!!!! Contacted customer services and no response!! Very disappointed”

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“The necklace I ordered arrived quickly and the quality is unreal! I’d definitely get more pieces in the future!”

Abbott Lyon 5 star review on 3rd September 2023

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“I cannot leave a review yet as my heart pendant hasn’t arrived?”

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“Absolutely beautiful I love it”

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“So the clasp isn’t very good at all ! I try to only wear if going out, as on 2 separate occasions the bangle has fell off, the first time in the high street a lady chased me to hand it back, and the second time again I was reunited with it when my dad found it on his garden path after visiting. It’s a lovely bangle, but am scared to wear it now I have another one that’s the same with the clasp”

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“Lovely packaging a little tardy on delivery times compared to other personalised sights”

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Abbott Lyon is rated 4.2 based on 8,480 reviews