Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,181 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th January 2025

2393

Anonymous

Anonymous // 01/01/2019

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“Beautiful jewellery. My daughter and myself both love it.”

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“Bought for a xmas present, I am pleased with my purchase it's very pretty.”

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“Beautiful jewellery, arrived quickly. Excellent customer service. Will use again”

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“I was told that my photos for my personalised jewelry had not been pulled through correctly, hence my delivery has been delayed and remains outstanding. As such, I feel I have waited a significant amount of time and it hasn't been the most assuring experience. For such delay/complication, you would expect to be offered some sort of refund/discount”

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“I ordered bracelets for my bridesmaids and a bracelet and necklace for my maid of honour. I am really happy with the quality of them all and the way they look. They were all really pleased with them. They are the perfect gifts”

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“I've bought several pieces now for my wife and she is overwhelmed with the beauty and quality of the jewellery. Will absolutely keep on shopping with Abbott Lyon.”

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“I am very sad to report that I am disappointed with my purchase. The quality is great, no problem there. I ordered a double initial necklace - H & J - and unfortunately you can't see the J at all, it looks like an H with a small dot on the bottom. Since it's a personalized item they won't accept a return, which I understand. But I can't imagine while making this piece that they didn't realize that not being able to see one of the letters on a double letter necklace would be of concern to the buyer. I would have much preferred someone reach out and show me what they anticipated it would look like and give me the option of another piece or a refund before it was made rather than spend so much money on something that isn't what I hoped it would be. It was a gift to my daughter who is a double namer, and sadly, it doesn't represent her name at all. When we reached out, they basically said "sorry, no refunds it's a personalized item." Which again, I understand. But I wish they would have taken customer service just a little more seriously and reached out when they realized the second letter was not going to be able to be seen. Just seems like a small step that could have gone a long way towards customer satisfaction.”

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“I had a problem with a previous order and Abbott Lyon were very professional and understanding and replaced my earrings , not earrings i would usually go for , but they are perfect and i’m looking to get a lot more earrings from Abbott Lyon. My favourite place to get jewellery”

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“Great product, My wife loves the sets so well made and at a great price”

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“Great quality and lovely fit. It compliments my small fingers without looking too big & clumsy”

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“So pleased with the service I received. Quality of the jewellery and the gift boxes I received is impressive. Kept updated throughout & items received quickly. Free gift available after I had ordered my piece of jewellery which was a welcomed surprise. I would definitely recommend.”

Abbott Lyon 5 star review on 20th October 2024

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“I wore my bracelet less than 3 times and lost two inintials out of 3 on the charms . I complained and was given a code to use on the website and it didn’t not work .. will not buy again and will not recommend it either I see a lot of friends and family following you and I will let them know so they don’t order the same bracelet..”

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“I love the Arabic name necklace but it is quite heavy and I struggle to keep it straight and in place when I am wearing it. I love the look of it when it is in place though.”

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“Great set of earings for my partner she loved them”

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“Well happy with my items, will be buying more very soon. Items arrived so soon and items were just as expected.”

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“My first ever experience of online shopping - glad it was Abbott Lyon! Kept me updated on transaction and the 3 beautiful items I received for my daughter's 40th were perfect - thankyou”

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“Loving my new necklace”

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“I ordered two necklaces for my daughter. She was blown away by the quality and aesthetic. Everything I ordered is amazing and I will definitely be ordering from Abbott Lyon again”

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“Beautiful bracelet, my girlfriend was over the moon. And the service went above and beyond. Absolutely fantastic”

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“There lovely thankyiu”

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Abbott Lyon is rated 4.2 based on 9,181 reviews