Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,518 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the matching set for my wedding, this item didn't arrive and I still can't get hold of the team - 3 weeks on from my order. Really disappointed!”

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“Beautiful jewelry”

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Thank you so much for taking the time to leave us this 5-star review! 😍

“Love my new”

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We always aim to provide the highest quality products so it always makes so proud to hear feedback like this - thank you so much for taking the time to leave us this review 😍

“I got this personalised necklace with the initials of my husband & kids. I am so happy that I don’t have to remove it and that the necklace will not tarnish! Thank you Abbott Lyon for designing the most perfect jewellery”

Abbott Lyon 5 star review on 6th August 2023

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Thank you so much for your review, it's great to hear that you love your Custom Clover Name Necklace! We appreciate your support & look forward to seeing you again in the future! 💕

“Did not arrive. Customer service have not got back to me afer leaving a whatsapp message, online form and email. Poor. Please get in contact with me.”

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“Zero customer service. Late delivery. Item came in a tatty box ( it was a gift and the box was all tatty). Cheap looking jewellery with cheap rusty orangy gold chain which was very flimsy.. for the price not worth the money! Sham of a company!”

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“Excellent bracelets and very good value for money...”

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We are so pleased to hear that you are loving your new product✨Thank you Linda!

“You are a joke. Absolutely disgusting. What a load of rubbish. Your company needs reporting to trading standards. Shame on you!”

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“Disappointed asked for a C and have a G had no response to my messages”

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“I’m still waiting for this bracelet! I ordered 2 and only received 1 . I’ve been trying to get hold of an answer for 4 days and heard nothing . Very disappointed as you’ve got my money and I don’t have the bracelet I ordered for a birthday present that is now too late !!”

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“Beautiful bracelet set, however £15 for a personalised box & the set doesn’t even fit into the box? I would presume it’s standard for sets they sell fit into their standard gift set”

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Thank you so much for sharing this feedback Shaunie - I will be sure to pass this onto the team! We want you to find the perfect items to suit you - if you did want to exchange your items for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“Didn’t receive my package and still haven’t heard back from customer service about it.”

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“I’ve received the birthstone waiting for your reply to my email sent 5 days ago Not happy”

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“I was a little bit disappointed that my child's name didn't come with a capital letter 😞, beautiful products apart from that!”

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“Very poor customer service, birthday present of a personalised bracelet was sent missing a charm and no one has responded to my email in reference to the error…. …. Emailed and no response and no option to live chat.”

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“Only had it a week and the chain is broken already!”

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“AL1183549 Order received today, but the Leo birth sign is missing, please advise how we get the correct order sent please”

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Please accept our apologies for the missing items from your order, Jermaine, as this isn't the high-quality experience we expect you to have with us. We are delighted to hear that we were able to resolve this promptly for you and we really look forward to welcoming you back again soon here at Abbott Lyon. If you do need any assistance please feel free to reach out to us on help@abbottlyonsupport.com 💕

“Bracelets us perfect can't wait to give it my neice for her birthday Outside packaging was damaged on arrival but all okay inside gift box is lovely”

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We are so pleased to hear that you are loving your new bracelet✨Thank you Anne, we're sure your niece will love it!

“Didn’t receive bracelet the box came with nothing in it have contacted you on Thursday and still nothing”

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“Wish I could tell you how my necklace was but I never received it, because apparently evri said my address was wrong (which is a lie) and sent it back to the sender. Tried to contact them 4 days ago and still haven’t heard nothing. So think before buying from them, If you got any issues the costumer service is appalling.”

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Abbott Lyon is rated 4.2 based on 8,518 reviews