Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,342 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 31st January 2025

2409

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

“It’s nice”

Helpful Report

“Absolutely beautiful, I bought this for my daughter she loves it!”

Helpful Report

“Sent an email explaining why I was unhappy with my bracelet. The response I got basically told me there was nothing that could be done. I sent photos of bracelet and how the bracelet does not sit on my wrist. No response so far”

Helpful Report

“Customer service is excellent so very friendly & people helpful and making good your order my necklace sits beautifully, get lots of compliments and where did I get it so I 100% recommend Buy with confidence thank you”

Helpful Report

“Ordered 28th August, delivery states 2-4 days, 14th September and still no delivery and now Abbott Lyon are not responding to my emails. Terribly customer service, very disappointed!!”

Helpful Report

“Extremely disappointing customer service. I ordered 2 anklets but received 2 bracelets. After contacting AL i got response emails asking for pictures of the incorrect items (one of which has a faulty clasp) I have not had a response since despite sending numerous chaser emails. For a company as high profile as this who works with celebrities to promote their ranges. All I want is a response to resolve my issue and get the correct items that I ordered.”

Helpful Report

“Love my necklace only thing for me if the chain is quite short but won’t stop me wearing it”

Helpful Report

“Love everything I've bought so far, only had one problem, but its being resolved hopefully.”

Helpful Report

“Beautiful, my financé loved it for her birthday! Thank you for making such a sentimental present, with great quality at an affordable price x”

Helpful Report

“I bought a personalised necklace for my wife’s birthday. I received it approximately 2-3 weeks after placing my order. Abbott Lyon supposedly pride themselves on their quality control which accounts for the delay - which you are made aware of at the time of ordering. My wife opened the parcel and was impressed, as was I. My wife then put the necklace on and it became apparent that the clasp had been put on the wrong way round as the clovers would not sit on her neck correctly and therefore did not show the personalisation I had purchased. Now I know that mistakes can happen so I contacted the company via their email system as they state to do. I heard nothing for 8 days, so I sent a further email again nothing. I then sent a message through the website and received and email straight away apologising and requesting pictures. I sent these on to the same email address and again am yet to hear anything. I am now approximately 4 weeks after my initial complaint and have not heard anything from Abbott Lyon. I held off from writing this as the quality is very good however the customer service and the finish is lacking unfortunately. I would recommend finding another jewellers.”

Helpful Report

“Customer service is shocking …. Item never arrived (despite paying extra for next working day shipping) - the customer service chat app does not generate a timely response and emails are ignored. For a heavily marketed brand that is not exactly cheap, I would expect better ….”

Helpful Report

“Gorgeous bracelet, I absolutely love it. However I am on my second bracelet due to tarnishing and now this one is starting to tarnish too. Also the fastening to make the bracelet tighter is also very annoying! I have to tighten it at least 2/3 times a day as it loosens very easily. Overall a gorgeous bracelet I would just expect a better way to tighten it and wouldn’t expect tarnishing to happen twice when no tarnish is guaranteed!”

Helpful Report

“The item was ok nothing special”

Helpful Report

“love my new earrings”

Helpful Report

“So happy with my order I have ordered 2 ankle chains”

Helpful Report

“never tarnishes and 2 year warranty !”

Helpful Report

“Lovely pair of earrings”

Helpful Report

“The graphic used never changed to one clover so I didn't quite realise I was paying for one. For the price it really should be double sided - when it turns it just looks like any bracelet which is a real shame but I think there's room for improvement as you can't control which side it moves to when it's on. Delivery is a long time and my parcel was lost - had to chase for quite a while but eventually was arranged a replacement.”

Helpful Report

“Great service, very easy to communicate.”

Helpful Report

Abbott Lyon is rated 4.2 based on 9,342 reviews