Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,343 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 31st January 2025

2409

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, very easy to communicate.”

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“I ordered the triple chain necklace in gold. When it arrived the colour was yellow not gold and when I wore the three chains together they got tangled. I arranged to return but am still waiting for my refund. Despite numerous emails to Abbott Lyon chasing up my refund I can’t get a reply. I’m not happy and would not recommend this company!”

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“Item lovely but arrived broken had to fix myself!”

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“Bought as a Christmas present ( I start early ), and it’s exactly what I wanted. I bought a chain with an initial to go on it and it looks chic and elegant. My daughter will love it x will definitely recommend your store to others and I’ll be buying again soon.”

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“Beautiful bracelet so happy”

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“I ordered a necklace with 2 initials and a birth stone. It never sits right, the stone always faces the other way to the letters and vice versa. Also the stone was the April birth stone which is a diamond. On the website it shows a diamond effect stone, however this necklace came with a clear stone (with no backing) and you can see the gold necklace behind it which makes it look yellow. Poorly made & really disappointed with my order. Have contacted customer service about this issue and they said “the necklace turns with movement” which is very unhelpful. This necklace was not cheap and I will not wear it as it looks terrible! Very unhappy and won’t be ordering again from this website.”

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“Disappointed in this it’s meant to be rose gold and harder wearing it. It’s definitely turned yellow doesn’t come across as good quality”

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“Poor quality item, poor customer service, no communication, never again.”

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“I have still not received the earrings I ordered on the 31st August and keep getting fobbed off as to where the items are . Not very impressed !!”

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“Great company and jewellery. I wear my items all the time and I was shocked when they didn't tarnish after being in the sea.”

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“Love my initial necklace. Really excellent quality and the packaging is lovely. I bought 16-18 inch because I like it a little shorter around my neck but can have it longer with the option. Arrived on time and I was informed ever step of the way.”

Abbott Lyon 5 star review on 11th September 2023

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“Beautiful bag well made I love all the products from here”

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“Great service, prompt delivery and good level of communication. Would definitely recommend to friends”

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“Proimt delivery delivery very fast good quality 👌”

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“Great customer service , fantastic jewellery items .”

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“Very unprofessional company and unhelpful customer service. I was unhappy with my order and was basically told to 'get on with it'. Company is quick to take your money but offers no form of personalised customer service. Charging a high price for items you can purchase at a competitor, with much better customer service when you face an issue. I wouldn't waste your money. Reputation says a lot about a company, and it doesn't seem like they care much about theirs.”

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“Haven’t received product- customer service is appalling- I’m still waiting to hear about my refund”

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“I love my Huggies earrings with the heart drops which I had engraved. Quick delivery also.”

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“Love the bangle only think is the clasp is a bit dodgy and doesn’t open and close very easily.”

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“I’m so happy they’ve brought in the Arabic name necklace! It’s great having variety to choose from when buying the classic Arabic name necklace everyone has. It’s a much more elegant style which I love and very on brand with Abbott Lyon”

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Abbott Lyon is rated 4.2 based on 9,343 reviews