Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,474 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointing customer service. I ordered 2 anklets but received 2 bracelets. After contacting AL i got response emails asking for pictures of the incorrect items (one of which has a faulty clasp) I have not had a response since despite sending numerous chaser emails. For a company as high profile as this who works with celebrities to promote their ranges. All I want is a response to resolve my issue and get the correct items that I ordered.”

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“Love my necklace only thing for me if the chain is quite short but won’t stop me wearing it”

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“Love everything I've bought so far, only had one problem, but its being resolved hopefully.”

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“Beautiful, my financé loved it for her birthday! Thank you for making such a sentimental present, with great quality at an affordable price x”

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“I bought a personalised necklace for my wife’s birthday. I received it approximately 2-3 weeks after placing my order. Abbott Lyon supposedly pride themselves on their quality control which accounts for the delay - which you are made aware of at the time of ordering. My wife opened the parcel and was impressed, as was I. My wife then put the necklace on and it became apparent that the clasp had been put on the wrong way round as the clovers would not sit on her neck correctly and therefore did not show the personalisation I had purchased. Now I know that mistakes can happen so I contacted the company via their email system as they state to do. I heard nothing for 8 days, so I sent a further email again nothing. I then sent a message through the website and received and email straight away apologising and requesting pictures. I sent these on to the same email address and again am yet to hear anything. I am now approximately 4 weeks after my initial complaint and have not heard anything from Abbott Lyon. I held off from writing this as the quality is very good however the customer service and the finish is lacking unfortunately. I would recommend finding another jewellers.”

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“Customer service is shocking …. Item never arrived (despite paying extra for next working day shipping) - the customer service chat app does not generate a timely response and emails are ignored. For a heavily marketed brand that is not exactly cheap, I would expect better ….”

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“Gorgeous bracelet, I absolutely love it. However I am on my second bracelet due to tarnishing and now this one is starting to tarnish too. Also the fastening to make the bracelet tighter is also very annoying! I have to tighten it at least 2/3 times a day as it loosens very easily. Overall a gorgeous bracelet I would just expect a better way to tighten it and wouldn’t expect tarnishing to happen twice when no tarnish is guaranteed!”

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“The item was ok nothing special”

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“love my new earrings”

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“So happy with my order I have ordered 2 ankle chains”

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“never tarnishes and 2 year warranty !”

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“Lovely pair of earrings”

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“The graphic used never changed to one clover so I didn't quite realise I was paying for one. For the price it really should be double sided - when it turns it just looks like any bracelet which is a real shame but I think there's room for improvement as you can't control which side it moves to when it's on. Delivery is a long time and my parcel was lost - had to chase for quite a while but eventually was arranged a replacement.”

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“Great service, very easy to communicate.”

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“I ordered the triple chain necklace in gold. When it arrived the colour was yellow not gold and when I wore the three chains together they got tangled. I arranged to return but am still waiting for my refund. Despite numerous emails to Abbott Lyon chasing up my refund I can’t get a reply. I’m not happy and would not recommend this company!”

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“Item lovely but arrived broken had to fix myself!”

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“Bought as a Christmas present ( I start early ), and it’s exactly what I wanted. I bought a chain with an initial to go on it and it looks chic and elegant. My daughter will love it x will definitely recommend your store to others and I’ll be buying again soon.”

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“Beautiful bracelet so happy”

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“I ordered a necklace with 2 initials and a birth stone. It never sits right, the stone always faces the other way to the letters and vice versa. Also the stone was the April birth stone which is a diamond. On the website it shows a diamond effect stone, however this necklace came with a clear stone (with no backing) and you can see the gold necklace behind it which makes it look yellow. Poorly made & really disappointed with my order. Have contacted customer service about this issue and they said “the necklace turns with movement” which is very unhelpful. This necklace was not cheap and I will not wear it as it looks terrible! Very unhappy and won’t be ordering again from this website.”

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“Disappointed in this it’s meant to be rose gold and harder wearing it. It’s definitely turned yellow doesn’t come across as good quality”

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Abbott Lyon is rated 4.2 based on 8,474 reviews