Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,477 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking company. Cheap rubbish. Expensive price tag for such awful quality. The s pendant set I ordered was so bad. The chain was weak. The s was cut so sharply that you could never wear it against your skin. Returns are a nightmare. You have to request a reason and label. When they do respond you discover that they charge you fir it on refunding. As for the 5 day refund policy. They had mine back 2 weeks ago and still haven’t refunded. I’ve sent proof or return etc but still no sign of the refund. Thankfully I paid PayPal so have asked them to recover the money.”

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“Always great service and products. Love so many things and they are lovely gifts.”

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“Beautiful. I love my necklace. I have since ordered 2 name bracelets. Thank you.”

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“Good quality excellent service would use again.”

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“I haven’t received my order and have had no correspondence regarding where it is??”

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“Absolutely excellent... fab quality and speed of delivery, especially as the pendant was personalized. Very happy.”

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“Absolutely love your products, great value , hard wearing and they add elegance to any outfit.”

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“The necklace is beautiful I bought it for my sisters birthday. Took a little while for it to get to me.”

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“I have t yet received my order. The parcel was delivered late, had been opened and cello-taped back together and the earring were missing. Still waiting for someone to get back to me on next steps!”

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“Just awful customer service. Ordered 6th August in time for my daughters birthday 23 August. Returned my order 16th for a replacement as damaged charm and bracelet too small being advised my exchange would be turned around in 5days . I’ve still not received the charm or bracelet over a month from placing original order. You can’t get in touch with Abbott Lyon other than by email, you get a first email confirming receipt of email and someone will be in touch. A second asking for details of return then a we will look into it ……then nothing. Another service complaint email not even replied to. All I wanted was a matching bracelet for the necklace my daughter has and gift it for her birthday. Can’t even see it resolved any time soon. Never dealt with a company like it ever!!!”

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“So disappointed waiting weeks for this item and have been sent a review when still received”

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“I am really happy with the Gemma Owen necklace I bought for my daughter. It took a little longer than I expected to receive it but was well worth the anticipation. Its really beautiful. Thanks”

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“Absolutely beautiful I’m so pleased with my bangle and the customer service was amazing It was so good I ordered again 🥰”

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“If I could give 0 stars, I would. For a company that is promoted by so many celebrities, the customer service is absolutely disgraceful. I paid extra for next day delivery and my items didn’t come the next day. When they did eventually arrive, one of the earrings were faulty. I’ve emailed but to receive a response with a resolution would be a miracle. This company takes days to respond! I wouldn’t mind but the quality of the jewellery I bought wasn’t even worth the price I paid! Do not order from this company!! According to social media I’m one of many customers not happy!”

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“Bought as a gift which hasn’t been ‘gifted’ yet, but I’m very happy with my purchase”

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“Beautiful and delicate jewellery in lovely packaging a very special gift great offer 2for1”

Abbott Lyon 5 star review on 9th September 2023

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“Earrings were absolutely lovely my daughter loved them”

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“Lovely when arrived but after wearing the rings for a few days the gold started coming off. Very disappointed 😞.”

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“Perfect in every way. I never take it off, shower in it and it doesn’t tarnish at all”

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“Order came very quickly. Was very very pleased with item thank you for your efficiency.”

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Abbott Lyon is rated 4.2 based on 8,477 reviews