Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,516 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

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“Beautiful product, speedy delivery and great communication from start to finish. With a huge range of items there is something for everyone and at any price.”

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Thank you so much for your kind comments, Clare - it makes our day to know that you've enjoyed your customer service experience! 😍

“Came very quickly, nice bracelet and packaging”

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Thank you for taking the time out to leave us this review, we really appreciate it! ✨

“I ordered my necklace with a charm which it didn’t arrive with. My necklace should read Harrison and it looks like it reads harrrson. It’s illegible. I contacted customer services about my missing item and the look of my order 4 days ago and still don’t have a reply.”

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“Necklace was ordered June to be here for my daughters birthday 19th July. Loads of emails telling me how good progress was and necklace didn’t arrive. Now received replacement 3 weeks after her birthday and guess what, not a hint of a price reduction because of the awful experience. Shocking!!!!!”

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“I bought this as a 30th birthday gift for a friend and it arrived with noticeable marks in the stitching. I have tried to contact customer services via WhatsApp and live chat with no response. I then recieved an email offering a 10% refund, but this is no good to me as it is a present and I cannot give her it with marks on. The bag was over £100 so I would expect a better response and solution.”

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“Excellent service for this company I recently purchased the gold chain and initial and birth stone for a gift absolutely beautiful and all wrapped in the lovely gift box thanks again Kate foster”

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Thank you so much for leaving such a wonderful review, Kate - we're delighted to hear that your experience has been a positive one!💕We hope to see you again soon

“I love this necklace. Thank you so much for dealing with my enquiry as well.”

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Thank you so much for your kind words, Bhavna, we will make sure to pass this feedback onto our customer service team too.✨ Thank you for reviewing your recent shopping experience with us, it really does mean a lot to us! x

“I ordered a bubble initial tennis necklace as a gift for my 16 year old daughter and she was delighted. The service and communication from Abbott Lyon was great.”

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So delighted to hear that you were pleased with your recent Abbott Lyon purchase - what a lovely gift idea!✨ We really appreciate you taking the time to leave a review, thank you Elspeth

“Very impressed with the updates I received while my bracelets were being made. However the products I received only 2 weeks ago haven't held up so well.”

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Thank you so much for sharing this feedback Amy - I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to exchange your product for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“I purchased a heart pendant necklace, mini birthstone bracelet, initial icon, starburst icon & moon icon as a gift for my niece's birthday. I was happy with the ordering process & she was very pleased with her gift. That's all that was needed!”

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We appreciate you taking the time to leave us a positive review!! 💖

“Lovely quality jewellery. My daughter lost her initial off necklace and when I made contact another was sent in a few days. Thank you”

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Thank you so much for your kind comments, Sharon - it makes our day to know that you've enjoyed your customer service experience! 😍

“Ordered a necklace and bracelet with birthstone charms on both and 2 gift bags. Received the necklace and bracelet but no charms or gift bags. Tried to get in touch but no joy.”

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“First of all, it looks very useful, the adjustment on the wrist is very good, I hope there will be no problem with the color change😊”

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Such lovely feedback, thank you, Isilay. I just know you are going to love it even more once you use it!

“Can not comment. Gift.”

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“I absolutely love the bracelet I got. One piece was missed from the order but the error was rectified immediately and with no hassle at all.”

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We are so pleased to hear that you are loving your new items and everything was sorted quickly for you✨Thank you Denise!

“I have bought quite a few pieces of jewellery from you lately and every one if them is perfect. Beautiful jewellery, I absolutely love them all.”

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Thank you for being such a loyal customer, Paula- it makes us so happy to hear you enjoy shopping with us! We are so grateful for your lovely feedback 💖

“I placed an order on the 21st July 2023 (Order No. AL1185327), apart from the order confirmation, I have had no updates since. The site states items will be shipped in 12-15 days, with regular updates sent. I have contacted customer service on WhatsApp & via email, both have failed to receive a response. The items were for a friend's birthday, which has now passed. I tried to leave this review on their own site, but rather conveniently there is a some sort of technical error on the page & it will not submit. Will be forced to contact the bank, should I not receive an update. TERRIBLE CUSTOMER SERVICE, AVOID!!”

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“Terrible service. The bracelet I received was awful, on the front was what looked to have dried blood on it, I had to throw it away immediately. When I complained they tried to send me another bracelet, I had to argue a refund which I eventually got. I also tried to cancel another order I had placed and they refused too even though they knew I had bad experience. Won’t be shopping here again”

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“Did not even received item in package. Disappointed”

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“I have been asked to review the products I bought However I have not yet received them”

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Abbott Lyon is rated 4.2 based on 8,516 reviews