Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,498 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not purchase from this company!! I purchased a gold plated heart bangle to find when it arrived the hearts had 7 crystal stones missing, A replacement was sent out again this time after only 2 days of use 5 crystal stones fell out and the bangle kept coming undone, I have been offered another one of there products but I do not want one so asked kindly for a refund and a return label so I can return this poor quality faulty bangle, Now atfer 6 emails no one is replying! So buyers please beware I will never buy from here again, they sell low quality items made to look good!”

Helpful Report

“Didn’t receive this charm and extender chain was different colour to necklace.Not impressed was for my daughters birthday. Awful customer service has taken 2 weeks and still no resolution.”

Helpful Report

“Not received and emails ignored, not impressed!”

Helpful Report

“Delivery took longer then stated was ment to be a birthday present the letters I ordered the C looks like a G and has got a orange glue mark around it looks rusty”

Helpful Report

“Iv not received any of my order and have ask for a refund and no one has got back to me!”

Helpful Report

“Love it but would prefer the initials to show up abit more”

Helpful Report

“I have not received my order I have not had a refund I am very unhappy”

Helpful Report

“Paid for next day delivery, unfortunately we missed the first attempted delivery due to an urgent vet visit. No further attempts have been made for delivery in the last 10 days and no communication from Evri or Abbott Lyon.”

Helpful Report

“I have emailed for an exchange or refund but had no reply..clasp faulty and diamond fallen out after one week. Would really appreciate your response”

Helpful Report

“Ordered necklace and paid for a gift box ( £10 ) still waiting 10 days later still no box no signs of it being resolved so won't order anything else till this is sorted not impressed 😡”

Helpful Report

“Beautiful bracelet and really delicate, I can’t wait to wear it”

Helpful Report

Such lovely feedback, thank you. I just know you are going to love it even more once you use it!

“One of my letters was placed on wonky. I have written to you a lot to complain and I've heard nothing back. Appalling service”

Helpful Report

“Had my first ever product from this company and it was beautiful, I will be ordering other pieces of jewelry and giving my husband my Christmas list .”

Helpful Report

We are so happy that you love your Abbott Lyon purchase Leanne! ✨ It's not too much to say that Christmas is around the corner is it? We look forward to welcoming you back and thank you so much for the review!

“Excellent service and product from Abbott Lyon. My daughter absolutely loves her bracelet and whenever I had a query they were nothing short of fantastic in being helpful, informative and polite. Perfecto”

Helpful Report

We are delighted to hear that you had such a positive experience with us, Katherine! We are so pleased to hear that your daughter is loving her new bracelet ✨

“Can’t review the necklace as it did not arrive but I would give 0 to your customer service if I could. Not had any resolution to the issue. Ordered 28th July and still not received it.”

Helpful Report

“Really disappointed 😢 love the bracelet but the clasp is very easily opened even if knocked slightly”

Helpful Report

“Absolutely love my personalised charm bracelet, 100% recommend”

Helpful Report

Thank you so much for taking the time to leave us this 5-star review! 😍

“the Jewellery all arrived and was perfect. however, the gift extras of the gif bag and stamp did not arrive even though order status says fulfilled. I have tried to contact customer service and there has been no reply and there has been many days since the order. I am very dissatisfied with this”

Helpful Report

“Best customer service around!! Xx”

Helpful Report

Thanks so much for your kind comments, Rebecca - it's always our aim to provide top-class customer service! 💕

“Terrible customer service, tried to return an item apparently its engraved with a single letter, which can be reused, but they say it's personalised, if it was a full name I would understand, but not the letter A. So no I don't recommend”

Helpful Report

Abbott Lyon is rated 4.2 based on 8,498 reviews