Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.20

“The necklace with a birthstone and initials were not properly aligned. The letters were upside down when the birthstone was facing the front and when the letters were the correct way around the birthstone was not! Very disappointed as needed it for 21st birthday present on 18th June and now the replacement will be another 12-15 days before despatch.”

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I can see that you have now been assisted but if you need anything else, please don’t hesitate to reach out via email on help@abbottlyonsupport.com

“I haven't received the item yet only the extender chain..”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! Xx

“I love the bracelet even the length is perfect the only thing I was not sure about was the plated gold I ordered an initial charm which match the gold colour of the bracelet it looked copper gold. But I also order a number charm which looks like a plated gold but does not match the bracelet and initial . So that's the only reason why I was slightly disappointed I can not fault the items themselves they are all lovely.”

Helpful Report

Hi Margherita, thank you for taking the time to leave a review! A member of my team has been in contact with you to discuss this further. We look forward to hearing from you!

“I never received my bracelet in my order. I got my necklace but the bracelet was missing. This is the second time ordering from this company. I also had a problem with my first order. Missing jewellery. In my first order, I got a replacement sent. I’m still waiting for my bracelet to be sent for this order. I will not be using this company again, once I’ve received my replacement bracelet. Not a very good experience, to have jewellery missing in both separate orders doesn’t sit well with me.”

Helpful Report

Hi Kristy, thank you for reaching out to us and I am sorry to hear that you haven't yet taken receipt of your bracelet. Taking a look into this further for you, I can see that my colleague Tom has been able to discuss and resolve this for you promptly. If you need any further assistance, feel free to reach back out to us via the current email thread.

“The bracelet was lovely and beautiful quality but far too large for my friends wrist so she is now unable to wear it, I also tried it on my wrist as I am larger than her but it also fell off over my hand.”

Helpful Report

Hi Lisa, I am so sorry to hear this - I have popped an email through to you so we can get this sorted as quickly as possible for you! It will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Very disappointed with the weight and quality of the bracelet.”

Helpful Report

Hi Susan, thank you for this feedback - I will be sure to pass this onto the team! I am sorry to hear your bracelet is not suitable for you. I have taken a look and can see that you are still within the exchange period, so I have just sent across an email to you, to see if we can find you the perfect replacement piece. ❤️The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Hi, I bought this for my daughter and she loved it until the clasp at the end where it goes to stay on part of it broke off today. She is so upset as she now cannot wear it. Can anything be done please?”

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I can see that you have now been assisted but if you need anything else, please don’t hesitate to reach out via email on help@abbottlyonsupport.com

“Given I have seen so many ads on this brand, I’m sorry but I was very disappointed with this gift. The packaging and everything was ok but for the price, it was nothing special. Very thin and really not worth the money .”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your order- this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. A member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“I like the earrings how when they arrived the box was ripped open”

Helpful Report

Thank you so much for your feedback – We are so sorry to hear that you’ve had some issues with your order; Please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you!

“Very disappointed with the service. Extremely delayed order processing resulted in missing the recipient’s special birthday by a week (despite the order being placed several weeks in advance). Then it finally arrived without the gift box and bag I ordered to present the jewellery. This was my first order and doesn’t inspire any confidence in placing a second.”

Helpful Report

Thank you so much for your feedback – We are so sorry to hear that you’ve had some issues with your order; Please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you!

“Took ages to arrive, the necklace letters don’t lie flat and you can’t even make out what initial it is it’s so small. Its not as nice as in the picture. when you open the box it looks lovely and sparkly when it’s taken out of box very dull. Won’t use again or recommend to friends”

Helpful Report

Thank you so much for your feedback – We are so sorry to hear that you’ve had some issues with your order; Please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you!

“Feels very cheap I must say. Also there was one less zodiac sign than I ordered. I asked for 2 Leo symbols but only got one. Very disappointing.”

Helpful Report

Thank you so much for your feedback – We are so sorry to hear that you’ve had some issues with your order; Please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you!

“My bracelet was so small i couldn't get it on I'm normal size so I have had to get it made bigger 😡”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“I bought a necklace and a separate initial charm as I wanted a inital necklace but one that could be added to as the recipient has just had her first baby. I was really disappointed when the charm didn’t fit the necklace I had chosen. It wasn’t clear when I was ordering. It was for my sister in laws 30th birthday. Really disappointing and stressful as I thought I had the perfect gift for her but I don’t have enough time to re-order 😞”

Helpful Report

Hi Georgia, thank you for this feedback - I will be sure to pass this onto the team! I am sorry to hear your pendants do not fit onto your chosen chain. The Stacey's Stories Charms have a small pendant loop and are only compatible with chains from her collection, I am so sorry for any disappointment this may have caused! I have taken a look and can see that you are still within the exchange period, so I have just sent across an email to you, to see if we can find you the perfect replacement piece ❤️The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Received my order after waiting a few weeks, looked lovely and had a lot of comments the first day i wore it realised the diamond had also fallen out the first day. Not very happy with this for the price I paid seems to be a cheap made product.”

Helpful Report

Hi there, We appreciate you taking the time to leave us a review & are incredibly sorry to hear about the issues you have experienced, this certainly is not the high quality experience we strive to maintain. I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“I put this charm onto a bracelet I had purchased from you, but not had very long & unfortunately, after a few weeks it had fallen off & I’d lost it! It seems that the ring on the charm mustn’t have been closed securely, as the holder was still attached to the bracelet. Now unfortunately tge bracelet has broken too, which makes me very sad, as it was a 60th birthday present to myself. I’d been looking at your jewellery for ages & my friend also has an AL bracelet, which she’s had for a long time & this made me want to buy one too. Now I’m left with nothing and a negative feeling about your company.”

Helpful Report

Hi Theresa, thank you so much for taking the time to leave us a review! I’m incredibly sorry to hear about the issue with your bracelet and would love to sort this for you as soon as possible. We are unsure if this is an Abbott Lyon bracelet and Unfortunately, we were unable to locate your order using the limited information available here - so that we can assist you, could you please send us an email on help@abbottlyonsupport.com with the subject title 'Review' Once again, we're deeply sorry for the inconvenience and look forward to hearing from you soon. Kind regards, AL

“Pretty disappointed with the presentation of the personalised packaging. Looks like it was put together in a rush and was completely misaligned. For an extortionate £15 I would expect perfection. And this was a 60th birthday present.”

Helpful Report

Hi Riva, I'm incredibly sorry to hear about this and please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve! I have taken a quick look and can see that a member of our customer service team has been in contact with you via WhatsApp about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

Hi Riva, sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Was really disappointed. Looks cheap & feels flimsy”

Helpful Report

Hi Sarah, Sorry to hear that you aren't completely happy with your order! A member of our team has been in touch regarding your query. This has been sent from help@abbottlyonsupport.com - we look forward to hearing from you!

“I haven’t received my order yet. Last Thursday I received an email it will deliver soon but no sign of the delivery yet”

Helpful Report

Hi Shafia, thank you for reaching out to us and I am so sorry to hear that you haven't yet taken receipt of your order - I have just dropped you over an email with a delivery update in. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“The silver is not nice. Really wished I ordered gold. The silver actually looks cheap whereas the gold does not”

Helpful Report

Hi Tracie, I am so sorry to hear that you are unhappy with your purchase. One of our lovely customer service team has contacted you via email to discuss this further.

Abbott Lyon Reviews