Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,516 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would actually give no star's if I could....... I would love to see where you get your stats from 4.4/5 for customer service, accurate or undamaged products 96%, what can I say, !!!!! this is the worst customer service I have ever dealt with, radio silence on my order which was received and completely incorrect, I have tried numerous ways of contacting them and no one has had the decency to communicate back, its appalling, they only seem to respond to positive feedback, that kind of shows what kind of company you are dealing with, the only saving grace for me is that I paid via Pay Pal and I have raised a dispute !!! I have been asked in the review: How long did it take for the company to come back to you - Answer - still waiting 3 week later !! How have you tried to contact them Email, Live chat, Telephone ( goes to a thing called hub) and what's apped”

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“Almost two weeks since placing the order and have still not received. There is. 2-4 working day delivery time, yet I have been waiting over 8 working days and cannot get a response from customer service. Will not be ordering from this company again.”

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“I never received my order”

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“Nice brand with nice pieces”

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We're super pleased to receive your review, Lucy - thank you so much! 😍

“Beautiful bag”

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Thank you so much for taking the time to leave us this 5-star review! 😍

“do not order, don’t recive the order and no refund or communication”

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“Easy to order, was kept up to date every step of the way. Made use of the 2 for 1 brilliant. I would commend.”

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Thank you so much for your kind words, Lisa, we will make sure to pass this feedback onto our customer service team too.✨ Thank you for reviewing your recent shopping experience with us, it really does mean a lot to us! x

“Absolutely stunning colour, couldn’t be happier. If you have a large wrist you may need to think carefully as a small strap. Very pleased with my purchase.”

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Such lovely feedback, thank you, Amanda. I just know you are going to love it even more once you use it!

“Gorgeouse bracelet , arrived in lovely packaging. Easy to order and came quickly.”

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Thank you for taking the time out to leave us this review, we really appreciate it! ✨

“Terrible customer service, they send wrong items, charge for items that don't turn up and then ignore all communication.”

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“I ordered two of these for me and my friend. They are beautiful. The packaging was beautiful too. One small thing, I didn’t read the small print about bespoke items taking a little longer to arrive.”

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We're super grateful for your review, Emma 💕

“Lovely necklace, very quick service”

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Thanks so much for taking the time to share your feedback, - it's great to hear that you've enjoyed shopping with us 💖

“I’m very pleased with the necklace I’m still waiting on bracelet to arrive !”

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Thanks so much for taking the time to share your feedback, Fredrick- it's great to hear that you've enjoyed shopping with us. We are sorry your bracelet has not arrived but if the item is bespoke the lead times are slightly longer. 💖

“No product received”

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“I wouldn’t order from this company again ordered the birthstone necklace and bracelet both said In the item description that they came with extender.. The necklace does have a extender but the bracelet doesn’t it only has one loop attachment which means the bracelet is way too big so much so I can’t wear it. I’ve emailed customer service tried all sorts of contact methods to speak with the customer care them I’ve been waiting 4 days and nobody has contacted me from the A&B team. It’s such a shame because I was actually debating on buying more items but the way I’ve been treated by the aftercare team I wouldn’t order again. A&B should provide customers with a returns address customers shouldn’t have to beg for one A&B putting it down to a bump in sales their Slow response, A&B will lose a lot of customers it has definitely put me off and I’ve give up on getting a refund or a returns address.”

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“Not impressed with service or the necklace for £70”

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Thank you so much for the review Sally, if you ever have any questions regarding your item or you need some support then you can always reach us at help@abbottlyonsupport.com

“fast delivery - easy to use website and cute products!”

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Thank you so much for taking the time to leave this review for us. We look forward to welcoming you back again soon here at Abbott Lyon! ✨

“Wouldn’t know as still havnt received it yet !. Shame as they were a present for daughters 30th !!”

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“Hi, I ordered an extender chain 9 days ago and it still hasn’t arrived. Viewing my tracking I have seen it has been delivered to a completely different address 100s of miles from me. Very very disappointed. This was my first time buying from AL.”

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“Great service, high standards of quality control to ensure the best standards of products!”

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It makes our day to hear kind feedback like yours & we can't tell you how grateful we are for the time you've taken to share this! We hope to welcome you back soon! 💖

Abbott Lyon is rated 4.2 based on 8,516 reviews