Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,333 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 23rd January 2025

2407

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quick service for a superb gold chain!”

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“I haven’t received my tennis bracelet yet!!”

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“Live ur jewellery I have nearly everything now from watches to earrings, amazing all good quality & looks fabulous, I’ve bought I lot for presents as well 🥰”

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“Superb👍 she loves her new watch ❤️”

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“Beautiful jewellery at a reasonable price. I purchased 2 necklaces and both came in lovely packaging and are of a high quality.”

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“Easy ordering system fast delivery fantstic product”

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“For the price, the necklace I purchased was very beautiful and my partner loved it! The birthstone is a nice touch. The item came with detailed instructions and in beautiful packaging. I would recommend this to anyone looking to get a nice present for a special someone!”

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“Unfortunately, their customer service leaves more to be desired. Find someone on Etsy. They sacrifice customer satisfaction in the name of speed.”

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“As always these are top class goods. I brought some pieces last year and I wear them all the time. There has been no discolouration and doesn’t leave green marks on my skin. Really worth the money.”

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“I recently purchased the silver heart earrings from Abbott Lyon, and I absolutely love them! They are incredibly cute and dainty, making them the perfect gift for someone special. The design is simple yet elegant, and the quality of the silver is superb. These earrings add just the right amount of charm to any outfit, whether you're dressing up or down. They feel lightweight and comfortable to wear all day long, making them a great choice for everyday use. Overall, I highly recommend these earrings – they make for a thoughtful and beautiful gift!”

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“Beautiful jewellery!”

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“What a great Company to deal with, from Beautiful Jewellery to 5 star Customer Service.”

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“Still not received my bracelet”

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“I ordered and have received 3 birthstone necklaces, 1 came in a gift box, 2 were in cardboard envelopes. I contacted AL via their help email and whilst they initially appeared to want to help they are now ignoring me and have requested I complete a review! I just want 2 gift boxes in time for Christmas 🎄”

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“Abbot Lyon is such an incredible company with a great ethos, and its products are adorable. I never used to wear jewelry except for my smart watch, but now I wear earrings, necklaces, bracelets, and rings on at least four fingers—all from Abbot Lyon. Their products are of such great quality, and the savings they pass on are incredible. I used the buy one, get one free offer a lot during the sale periods. Keep delivering the goods in 2025, please.”

Abbott Lyon 5 star review on 17th December 2024

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“Excellent service definitely use you again”

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“After purchasing a good few items from Abbot Lyon and spending a lot of money with the company, I am very disappointed in the recent customer service and have been lied to over and over again with regards to my order being sent. Item was ordered on 17th November and still waiting even though they are still advertising Christmas delivery for others. Fulfil your orders to loyal customers first! Unfortunately I am now no longer a returning customer and neither will my friends or family or anyone else I tell about the company. This company need to look at their delivery times and staffing levels and take on more staff now that they are advertising with celebrities and obviously taking on more work. Delivery times with last few orders have been shocking. I spent over £100 on a bracelet in September and had to chase it up after 3 weeks. I purchased a necklace on 17th November. A couple of weeks later I got an email saying it has been lost. Instead of sending another next day delivery they gave me a delivery date of 19th December. I told them no I wasn’t waiting that long as it’s not my fault it’s lost so not starting the whole order process again and waiting anorher 3 weeks. They then promised the order would be there ‘by the 12th December at the very latest’ This date came and no order of course. I contacted again and they told me it would arrive on the 23rd December. I emailed again and told them absolutely no way! What a cheek. Why continue lying to me? It’s like the customer service team are robots and just sending generic replies and not actually listening to what the customer is saying. I don’t know any other company that takes 6 weeks for delivery of a necklace. On Saturday 14th they told me that it had been sent next day delivery.. it took this long for them to do this in the first place. I assumed this wouldn’t be on the Sunday but would arrive today(Monday).. this was a lie and it had never even been sent. I never received any tracking information and I had to contact them AGAIN today. They never got back to me until the end of the day today and told me that it has been sent express delivery and I will receive it in time for Christmas. I don’t want it for Christmas. I wanted it for a party weeks ago. I ordered it before the Christmas busy period on purpose. So I have now finally received tracking information that simply says ‘dispatched’ There is no way this is arriving tomorrow and I expect it’ll arrive next week at some point. Christmas period or delivery company cannot be blamed for this. It’s abbot Lyon and their lack of care for the customer. You have lost a loyal customer due to terrible customer service. Very disappointing. Do not advertise for Christmas delivery if you cannot fulfil the orders of the customers you already have!”