Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.20

4.2 Rating 10,051 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 8th April 2025

2264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received this item”

Helpful Report

We're so sorry to hear that you were waiting a little longer than expected for your order - our bespoke pieces take some extra time to be carefully hand-made, custom to you! I can see that your order has now been delivered and we hope you love your order. If you have any issues, please don't hesitate to get in touch at help@abbottlyonsupport.com

“very unhappy with the quality for the money very thin and flimsy broke first tine worn”

Helpful Report

Hi Joanne, I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Disappointed. I feel like I paid a lot for the necklace and I was really excited to receive it. But it looks cheap to me. I like the sentiment of it but it just doesn’t look the £90 odd pound that was paid for. I would rather go elsewhere and have proper silver as the stainless steel looks cheap.”

Helpful Report

Hi Sasha, I am so sorry to hear that you are unhappy with your purchase! I have emailed you to discuss this further with you, and I look forward to hearing from you soon!

“The necklace was nice but not as good as I expected it to be. The E is not clear, appears to be lower case while the other letters are capital letters. It also does not lie easily on the neck so that all the letters can be seen. I don’t think I would recommend it to anyone. For me, when I ordered online, the delivery could not be seen. After I ordered it and realised it would be over two weeks I raised this but was told the delivery time was stated and so no effort was made for it to arrive for my daughter’s birthday which was a shame. When I emailed about this, no one thought to suggest I could upgrade to earlier delivery either so it is not great customer service. Because I didn’t see it, it is obviously not clear enough so this needs to be improved. I also paid extra for a box which wasn’t needed as it arrived so late.”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com should we be able to assist you any further, as we continue to be here to support you with your orders xx

“I am still waiting for the delivery of my purchase.”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“Long delivery time. Ordered a name necklace, the letter ‘S’ looks nothing like an ‘S’ disappointing as it’s my daughters 18th birthday present”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“Stone was not as expected. Lovely necklace but the April birthstone is clear-doesn’t look like a diamond like it does in the picture. Bit disappointing.”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with your order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“Long wait for delivery, easy to order”

Helpful Report

Hey there - thank you for reaching out & i'm truly so sorry to hear about the issue with the delivery of order! I sadly cannot locate your order from the information provided on this review, however please do reach out to our lovely customer service team at help@abbottlyonsupport.com & they will be more than happy to assist you with getting this resolved ASAP! xx

“The Bangle itself was lovey, I was so thrilled with it but I did notice that the catch on it was very temperamental and loose. I wore it only for one day (out for lunch) and the managed to lose it as the catch came undone 😞 Sadly I can’t afford to buy another one right now”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Item was purchased as a valentine gift but did not arrive on time, when purchased delivery for the special day was offered/ suggested.”

Helpful Report

Hi Christopher, I can not apologise enough for this issue & this certainly is not the high standard we strive to maintain. We know how important it is to have clear time-scales when ordering an item, particularly when the order is a gift for someone and is time-sensitive. We do try to make the wait time for the bespoke Name Jewellery as clear as possible on the product page, but I am so sorry if this wasn't the case in this instance. If you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

“my name is ‘amylouise’ and unfortunately you can’t really read what it says. It’s lovely made and it’s gorgeous, just a shame you can’t read it”

Helpful Report

Thank you for taking the time to share your feedback & we’re so sorry to hear that you aren’t 100% happy with your recent order! As this style is designed to look like a signature, some letters may not be as legible as others - we do our best to portray this in our images online but we can’t apologise enough for any disappointment caused.

“How do I return my item's, I thought the necklace came wuth an engraved disk.”

Helpful Report

Thank you so much for sharing this feedback Barbara! We want you to find the perfect item to suit you - if you did want to exchange your pendant for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“The bracelet came with one of the chain end missing. 4 weeks later and the other had disappeared. My daughter is worried that the bracelet will just pull through.”

Helpful Report

Hi Fioan, thank you for reaching out to us & we're truly so sorry about this! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“Didn’t receive the order because postman left it at another address and AL couldn’t send me a new one since it was out of their “control””

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I can see that you have now been assisted but if you need anything else, please don’t hesitate to reach out via email on help@abbottlyonsupport.com

“Hi I am unsatisfied with my necklace as the letters are to heavy and doesn't sit right on my neck it just keeps turning around”

Helpful Report

“Not really impressed with the extender. Really hard to add on..”

Helpful Report

Thank you so much for taking the time out to share your feedback with us, we truly value your opinion! If you believe your item may be faulty, please do get in touch with us on help@abbottlyonsupport.com, where one of our friendly team members will be able to assist you.

“Very disappointed”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy - this is disappointing for us too. A member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Poor quality, charms hung upside down, not what I expected at all especially after waiting for it to be made and paying a lot of money. Complaint was dealt with efficiently.”

Helpful Report

Hi Joy, i'm truly sorry to hear about this! I have taken a quick look and can see that my colleague Mark has been in contact with you about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current thread! xx

“Chain was lovely but seen short for a 20 inch need a longer chain”

Helpful Report

Thank you so much for sharing this feedback Maureen - I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to look into exchanging your item for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with your query! The email is returns@abbottlyon.com ✨

“Sent the wrong colour chain and also the wrong colour birth pendent. Very disappointed”

Helpful Report

Hi Jessica, sorry to hear about this! I have taken a quick look and can see that one of our customer service agents has been in contact with you via Instagram about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current Instagram thread! xx

Abbott Lyon is rated 4.2 based on 10,051 reviews