Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,330 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 23rd January 2025

2407

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not yet received my jewellery l, I encountered multiple complications trying to perfect my item and the service provided by Abbott lyon to ensure I got the best possible product was outstanding. The staff gave excellent advice and communication has been amazing”

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“I placed an order for a necklace on december 22, 2024 and have never received it as of today. customer service is sketchy at best - there is no phone number only online chat which is not helpful. I will try to reach out again to request a full return.”

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“I was recently appauled by the customer response I got regarding faulty goods I purchased for a Xmas present .communication really poor and no refund given was told I couldn't have a refund please be aware if complaining about faulty jewellery .”

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“Lovely products I have ordered 3 watch from this company the service is great x”

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“Quick delivery and the product itself is amazing quality. The packaging the bracelet came in was good quality and looked lovely. Hands down the perfect gift. Will definitely recommend to friends and family, I will be purchasing more items”

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“Loving my initial necklace Perfect length, perfect style! I have had many compliments! Received my purchase in just a few days I will be purchasing more soon Thank you Marien Barker”

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“Disappointing! I paid extra to have it shipped to have for my wife for Christmas. When I noticed it hadn’t shipped I reached out and was told there was a processing error,but promised to have it sent out right away. It was sent out ,but did not come till after Christmas. The box was not taped and looked like it was opened. Everything was in it .I just never thought you would not tape a package that contains jewelry.”

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“Love the jewellery it’s such a shame that their customer service is so poor.”

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“Couldn’t be more helpful and a Stunning necklace”

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“I have had great success in the past but this time I am extremely disappointed. I ordered 4 very special fingerprint necklaces after the death of my father. Ordered on 11/23 and havde still not received them nor have I gotten any answers. I have sent over 30 emails, chats, etc and have received some responses but all from different people and with either no information or wrong information as promising delivery that doesn't happen. I have requested to speak to someone but that is ignored. I am extremely frustratred and disappointed with this service.”

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“Necklace was lovely. Disappointed that it came in a place bag inside a cardboard box. For the amount of money I paid for the necklace I would have expected a proper necklace box!”

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“Ordered a necklace for my wife with our children's initials on. The necklace looks lovely and wasn't expensive but for the 100+ paid for it if expect a bit better quality as just 2 weeks after her wearing it the ring that attached the initials to the chain came apart as it isn't very durable and I've had to just bend it but it will end up coming off again in no time as I was able to bend it with the slightest of pressure.”

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“the name necklace perfect i also ordered the choker which was a heavy but still beautiful”

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“We recieved a beautiful personalised necklace this week, very happy with the craftmanship and the prompt delivery. Thank you so much”

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“Box was a month in shipping and came ripped open. Needless to say the shipment didnt make it in one piece.”

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“Never turned up.still waiting on refund.”

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“The item is beautifully made in every detail. My granddaughter absolutely loves it.”

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“Avoid ! I bought my wife a bracelet with matching earrings, the bracelet quality was terrible causing it to be scratchy against my wife's wrist. The earrings were not good either nor supplied in a sealed package which is off putting considering the obvious hygiene concerns after the recent pandemic. Abbott Lyon accepted the return of the bracelet but not the earrings due to company policy but neither item had not been worn and not been supplied in sterile packaging. Poor quality and very poor repetitive customer service.A waste of time and money. Avoid!”

Helpful Report

“I ordered a gift for my wife’s Christmas present and it was a gift with sentimental value associated to it. I ordered it well in time for the Christmas delivery and I was delighted on the 18th December abbot Lyon emailed me to inform me that it had been dispatched and a tracking link was also given. And now the story goes downhill delivery day came and went with no gift so I logged onto the Evri app to track my order and the tracking went as far as being picked and was out either the agent had it or the warehouse did. I therefore emailed to ask where the package was and they were flipping heads or tails because that’s there way of locating it! You can geuss the end of that saga and that was Evri customer service went the same way as the parcel! I contacted abbot Lyon to ask for the advise on what I should do now as Evri were still ignoring me. And abbot Lyon were and are being fantastic customer service as they in one afternoon tried to find the gift and there results were same as mine I then received a very apologetic email stating if I still wanted the gift they abbot Lyon would get straight on with making a new one and since then they have kept me informed of where the item is at. Now and the delivery date for the new gift ! Fantastic customer service and attitude with resolving and understanding the sentimental meaning of the gift and therefore giving it the proper and sensitivity care and solution.”

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“I've had no issue with the company all was fine, delivery was OK. The bracelet I chose was lovely really unusual with a lot of meaning to me. I would choose this company again.”

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Abbott Lyon is rated 4.2 based on 9,330 reviews