Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,352 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st February 2025

2411

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s surprisingly beautiful and the product has greatly quality!! It took more than twi weeks, well I guess it’s worth it”

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“I have ordered a bag since 10 days now and they specially charged me for delivery within 3-4 working days. Nobody is replying on emails. Really upset and there is no phone number to contact.”

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“Did not revive full order, placed order on 6th August and still not got everything ordered,”

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“No delivery of bangle and no contact whatsoever. I’m wanting a refund for this item as it has been lost by Evri.”

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“The recipient thought it was fantastic👍”

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Thanks so much for taking the time to leave a review Stuart. It means the world to hear that people are loving their jewellery 💖

“Placed an order for a necklace, received someone else's order which is a personalised watch. No number to call, not responding to emails. Where's my order?”

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“Great choice of jewellery, good promotions and quick delivery.”

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We appreciate you taking the time to leave us a positive review!! 💖

“I got my necklace it's not like in the photo om waiting for another necklace for my daughter its disgusting I can't get a reply & there's no phone number I will be taking this up with my bank they've even took the payment & it hasn't been dispatched trying to communicate with them is awful I will never order anything again.”

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“I ordered 3 pieces of Jewellery on July 7th 2023 spent £167 . They emailed saying items to be delivered so the chosen place was my local evri drop off They tried twice apparently and both times was closed ( the shop is open morning till Night ) ! Unable to deliver They was gifts for my wedding for 29th July so I did not receive , emailed your company at least 5 times and also evri , u don’t respond to the what’s app and the live chat is none exsistant , Your response from emails is shocking still no news on my items and the wedding was 3 weeks ago !!! Where are they ?? Where do we go from here never had to deal with this kind of service before ? No phone number either so this is another attempt for an answer ;(”

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“3 weeks after contacting them re 2 faulty items I'm still to hear back. My personalised handbag that cost £150 came with a black mark down the front, and several dents due to poor packaging.”

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“Considering I never received my order at all and customer services takes so long to reply. It’s been a month now that I paid for this and haven’t received anything. Really starting to think this company is a con and never sends anything out. Would not recommend at all.”

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“They don't deserve the 1 star. Responded to my review on here but can't respond to my emails with all my details on and keep asking for the same information with what seems like no intention of actually helping resolve my isse. They are advertising a service which they cannot provide, please avoid like the plague and spend your money someplace else that respects you as a customer. I'm now £50 down, with no prospect of a refund or the birthday gift I ordered for my friend and with no refund I can't afford to buy elsewhere, £50 might be nothing to them but for someone who lives pay cheque to pay cheque it was a big investment in something that was supposed to be a special gift. They should not be allowed to trade.”

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“The worst customer service, delivery is appalling and communication is terrible. They take 48hrs to respond to each email at a time, delivery took longer than stated and they won’t give me a FULL refund absolutely disgusting. STAY CLEAR AND DO NOT BUY FROM THEM.”

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“Ordered a necklace for my sister as a pushing gift & I thought it would be the best gift for her & I have not received my items yet. I emailed 3 times and still have not gotten a response. Extremely disappointed in the costumer service aspect & in the company itself.”

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“I bought $120 worth of merchandise over a month ago. It has not shipped. No one has gotten back to me using the help@ address at Abbott. Super disappointed. I guess I will be filing a dispute with my bank. This company is a scam!”

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“Customer service not responding,several delivery dates not respected. Order still did not arrive after soon 2 months”

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“Absolutely awful customer service, can't get hold of anyone, no phone number, live chat never online and no one responds to you email. Paid for next day delivery 7 days ago and still waiting for it.”

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Hi, thank you so much for taking the time to leave us a review! I’m incredibly sorry to hear about the issue with your order and would love to sort this for you as soon as possible. Unfortunately, we were unable to locate your order using the limited information available here - so that we can assist you, could you please send us an email on help@abbottlyonsupport.com with the subject title 'Trust Pilot Review' Once again, we're deeply sorry for the inconvenience. Kind regards, Abbott Lyon Support

“I will never recommend this company to I ordered a necklace for my daughter birthday on the 31 July haven’t received it no answer on e mail terrible”

Helpful Report

Hi Linda, We appreciate you taking the time to leave us a review & are incredibly sorry to hear about the issues you have experienced, this certainly is not the high quality experience we strive to maintain. I'm afraid we haven't been able to locate your order with the information provided, if you would like some further assistance with this issue please do send us an email at help@abbottlyonsupport.com with the subject title 'Trust Pilot Review' Once again, we apologise for the upset caused. Kind regards, AL x

“I ordered a necklace for my granddaughter 16th birthday. i was told 12 day delivery (not sure why it would take that long). Despite being sent lots of sales emails, when chased for delivery update i had to wait 4 days for a reply in which they had to ask me questions so that i could identify myself, despite giving my order number, name and it came from my email address. I provided a response. Still no one has got back to me. I have sent an email asking for a refund and again silence!!”

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Hi Rachel, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“Good updates on order progress but did take a little longer than expected”

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Abbott Lyon is rated 4.2 based on 9,352 reviews