Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,498 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love ❤ my necklace and bracelet with my darling children's names x”

Abbott Lyon 5 star review on 20th August 2023

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They are such a beautiful matching set! We are so grateful that you took the time to leave this review, this really means a lot to us! We hope to see you again soon✨

“The customer communication was good but I have an issue with the product which I am yet to see how they handle as they were informed only recently”

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“I was sent the wrong item”

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“Great service, arrived quickly and very pleased with item.”

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We are so happy you received the customer experience we hold at the centre of what we do! ✨️ thank you so much for the review and we hope to see you again!

“The 1st Necklace was incorrect and the second never arrived. Customer service inconclusive the second time round. No one seems concerned that I have not received the necklace for my daughter who has recently lost her baby girl . It had the name of her baby . Fighting losing battle with Evri . Won’t be ordering or recommending this company”

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“I placed an order in July as a birthday gift for a friend's birthday in August. The item has yet to be dispatched despite delivery stating a maximum of 11 days. I have contacted the company several times and still have not received an update from them. Terrible customer service!!! Avoid at all costs!”

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“Not turned up and no contact”

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“Quick delivery and good quality item thank you”

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We love that your customer experience has been so good. Thank you so much for taking the time to leave a review! 💖

“Great company, kept in touch with me throughout the process.”

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We are over the moon you had such a good customer experience! Tha k you so much for leaving your reviews ✨️

“Never received the item I paid for”

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“Very happy good quality & came quickly & lovely packaging”

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Thank you so much for your review Jackie 😍 we are so happy to know you loved your experience with us 💖

“After leaving my review earlier I noticed all the positive ones have had replies yet zero response to the people who have had difficulties in one way or another?? @abbottlyon aren't ALL customers meant to be of equal importance?”

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“I was initially impressed with my order - clover bracelet, however after only maybe 2 weeks of wear the silver on the clover is coming off and is Turing to a bronze colour despite saying the jewellery doesn’t tarnish . I was going to buy some more pieces but I’m not going to reconsider .”

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“Order two necklaces that have been delivered to the wrong address, even though my address was correctly stated on shipment details. I understand courier issue but the Communication is unsatisfactory from Customer services Abbott Lyon.”

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“I am still waiting for the order I placed which had had 5 clear working days to be processed & shipped yet is still showing as being assembled, I have emailed as there is no phone number to contact them direct & received a reply saying they'll respond within 5 days. this isn't good enough. had i ordered something no one had before id u derstand the delay. does one silver necklace with one pearl charm with the initial m really take that long? I ordered this for my daughters birthday which has been & gone & I STILL have no idea when to expect this.”

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“You can tell the bangle was made out of love and executed to perfection. Love it and thank you so much!”

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We are so delighted you love your new bangle Soniya ✨️ thank you so much for taking the time to leave a review.

“Absolutely gorgeous and beautiful delivered quickly and in a lovely presentation box well packaged for delivery and whomever decides to buy from the excellent company will not be disappointed at all.”

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We can only thank you for such a wonderful review David. We truly love that you have had such a good experience shopping with us 😍

“Extremely happy with my ring , excellent quality , perfect fit .”

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We are so delighted you love your recent purchase Gethin 😍 thank you so much for taking the time to review.

“Great company, kept me updated on my order”

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We really aim to keep our customer's at the centre of how we operate so it is a dream to hear you had such a good experience. Thank you so much for leaving this review Kelly 💖

“For the price I thought that the products would come packaged better. There is an option to add personalised packaging but thought it would atleast come in a decent necklace/bracelet box. No one wants to give a gift in a cardboard sleeve that looks like it’s from Claire’s accessories. I think the products would look much better and higher quality if packaged nicely. Maybe I’m being fussy, but gifting a £100 necklace you better believe I want that in a nice box!! Also purchased an initial birthstone set, and it all comes separate - again for the price you don’t expect to have to make it look pretty before you gift it either!”

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Abbott Lyon is rated 4.2 based on 8,498 reviews