Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,321 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 23rd January 2025

2407

Anonymous

Anonymous // 01/01/2019

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“Beautiful Necklace and presented very well, I will be buying from Abbott Lyon again.”

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“Looks like a good quality product. I am please.”

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“5+ weeks and no product, only obscure tracking numbers for unknown delivery services and platitudes from customer service that equate to no action. Therefore, a waste financially and no product to review. Another case of an Instagram based retailer growing without appropriate resource management and the customer holding the (empty) bag in the end. Looks like a credit card dispute will be the resolution. Who knows what the actual product is like?”

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“Order a necklace it looks awful and the customer service is shocking. Won’t be ordering again or recommending”

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“My order arrived promptly and in gorgeous boxes. Therefore would have made lovely gifts. However I purchased them for myself and am delighted with the items and wear them on a daily basis. In particular the Moonstone Huggie Hoop earrings I ordered are dual purpose and can be worn with or without the moonstone drop. I will definitely purchase from Abbott Lyon again.”

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“After not arriving in the first parcel had to argue with the company to prove it was on my receipt and now they have resent it it has still not arrived. Awful company with bad service”

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“Customer service was excellent and the ankle chain and necklace designs are lovely but I’m very disappointed with the gold colour as it’s very ‘orangey’, hence I have only worn my necklaces once but have kept my ankle chain on. Such a shame as I spent over £150 and they just look a ‘cheap gold’ .”

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“The order never arrived. 6 weeks later and still waiting!!”

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“Love my new jewelry!! 💛 Customer service is top notch!!”

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“What a stunning sturdy bag. We'll worth the money thank you. I was disappointed that my incials couldn't be added but never mind. Its stunning. X”

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“Excellent service and very fast delivery.”

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“Lovely bracelet but not delivered by the date promised when ordered. It was nearly 2 weeks later and missed my daughter’s 18th birthday. Very disappointing.”

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“First time buying and really pleased with the customer service, frequent updates advising the status of the order was really helpful.”

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“I paid extra for this premium personalised gift box for two purchases and was not sent this. I contacted abbot Lyon who apologised and sent a replacement out to me which I was happy about. The replacement arrived and again this was not the premium personalised box but a normal one. I will not be ordering again.”

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“Lovely anklet, could do with being abit longer, I don’t have big ankles but I’ve got it on the last loop on the chain. I’ve also got the sphere anklet which has an extended chain, maybe you should put it on all the anklets ! Apart from that it’s lovely and the diamante clover is very sparkly”

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“Thought it would be bigger”

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“Lovely jewellery”

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“thank you so much and thank you for sorting my order out straight away”

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“I never received my order despite AL telling me multiple times there was a delay and I would receive it. I asked for a refund, AL refused so I raised a dispute with my bank and successfully receiving a refund from them. Subsequent to this AL have emailed me to say my package is lost and it I still want it. It was my first time ordering with AL and I doubt I would order again.”

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“This was a gift for 16 year old God Daughter and she LOVED it!”

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Abbott Lyon is rated 4.2 based on 9,321 reviews