Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,337 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 31st January 2025

2409

Anonymous

Anonymous // 01/01/2019

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“Amazing quality. Always order my jewellery from here now. Customer service is excellent too.”

Helpful Report

“Don't get me wrong the quality of the items was lovely, but first time my extra item and custom gift box was missing. Then after finally getting the missing items sent out, the gift box was shoddy and not put together properly. Just not what you want when buying a gift and spending that kind of money. Definitely won't be buying from here again”

Helpful Report

“Received my name necklace today it’s a lovely piece of jewellery I’m just not keen on the colour of it I chose gold and it’s very orangey it’s colour just doesn’t look right on me it’s looks like cheap fake gold.. Really sorry but the colour doesn’t look like the images on the website the colour is very different”

Helpful Report

“Ordered a December birthstone ring for my partner. Happy days I thought as it looked good and was reduced for Black Friday. First one turned up Tuesday, wrong colour stone. Fair enough mistakes happen I’ll give them the benefit of the doubt. Helpful customer service emailed me back the following day to arrange a new hopefully correct one sent out. Arrived yesterday and surprise surprise it was the wrong one again. Now I’m annoyed. Emailed back to see what was going on and they’ve now sold out of the item I was after. Must have some right wallys working here for that to happen not once but twice. I’ll be avoiding this company in future and I’d suggest anyone reading this do the same.”

Helpful Report

“I accidentally ordered the wrong birthstone on a personalised necklace. I have asked for a replacement birthstone to fix it to be told there is no repair service and they wont send out the part. Meaning i have a peraonalised necklace thats no use and a waste of money. My fault for the mistake but the company could be more helpful as accidents happen”

Helpful Report

“Very happy with the item, however the delivery was abysmal. Despite the Evri courier taking a picture of an item put through our letter box it was indeed the WRONG parcel which he actually left under our front door mat...!!! You seriously need to reconsider your delivery firm as they are irresponsible, unreliable and quite clearly mislead both yourselves and the customer...”

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“I was totally delighted with whole process from ordering to delivery. Quick delivery , beautifully packed..made you feel really special receiving them...items were gorgeous. I've had silver,gold & rose gold...all equally lovely 😍 THANKYOU!”

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“No refund, wrong order, plastic jewelry but in cos of 140$ biggest mistake of life, wait for package around 6 weeks!!!! Let that sink! Run run run”

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“Ordered a lovely box design bracelet as a gift, when it did eventually arrive (took 2 weeks) we found that what was sent wasn't a box design but a link chain, have been emailing back & forth with no resolve as yet as want full refund as keep getting told this is the new design box chain, unfortunately I think the product designers need to look up what a box design is as this clearly isn't. Still no resolution as after a full refund & they're trying to fob me off.”

Helpful Report

“Very nice .”

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“A real let down, ordered a bracelet for my daughter in law, snapped within 2 weeks. My daughter ordered me a bracelet in October for my birthday, received an email to say they had snapped it whilst making it, told it’ll be 2weeks late, then received another one saying won’t be until December!!. Terrible”

Helpful Report

“Wish I had read the reviews. Ordered box chain name necklace which Stacey Solomon promotes. Came over 2 weeks later with different chain , contacted the company , and their response was oh sorry we are no longer using the box chain we have replaced it with a better quality box chain , which has no resemblance to a box chain what so ever , said they had changed the image on the website now, which was a lie it’s still the box design I ordered on there , they probably had no stock , in the end offered me 15% refund. I’m annoyed because they had plenty of time to ask me if I was happy with a different chain , this was a gift for my daughter. Just hope she likes the New Design , will not recommend this company , they are so unprofessional when it comes to customer service , and delivery is shocking , a very unhappy and annoyed customer ,”

Helpful Report

“Unfortunately stones in the bracelet are not like the colours on the pictures. Very misleading. Customer services weren’t very helpful as they were presents for bridesmaids too”

Helpful Report

“I am really disappointed with the service I have had from Abbott Lyon, I purchased a few pieces including the clover necklace, this does not sit right and the charm is always back to front. I contacted them but they are not interested in trying to solve the problem and keep fobbing me off by saying the more I move the more the necklace will change position. I think the chains are fixed in the wrong place. The websites states 'Happiness Guaranteed!' I am far from happy. I was waiting for the Product Team to get in touch and I have just received an email saying they have closed the case as they had not heard from me. I will not be purchasing anything from them again.”

Helpful Report

“I ordered a present since 06-11 for my neices 16th birthday this Friday 17-11 and when I tried to track the order it has been returned to sender since 1 week ago! No-one has notified me that it was returned to sender from the delivery company, or given a reason. No refund has been given either as to date. Appalling "service" I'd not be buying from here again!”

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“Service was excellent quality off goods were beautiful and great prices, definitely be buying again.”

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“Bracelets broke right away. Junk!!”

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“Still haven’t received the item after having ordered 5 weeks ago. When I enquired was told it had been lost in transit and I would need to reorder, then the advisor went on to say that it’s ‘better late than never’ in response to me saying it was a birthday present, absolutely shocking customer service. Was then told due to this poor response I would receive 10% off which I am yet to get and the reorder has also not come. Extremely disappointed and won’t be purchasing from this unreliable site again.”

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“Really disappointed that you wont refund the faulty item you sent where a personalised letter has been put on upside-down. Really poor customer service and won’t be ordering again. Really sad.”

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“Absolutely beautiful but please why do you have to put the company name on the delivery box , it’s a Christmas gift and the recipient opened the door to the delivery 📦 🫨Think about taking that off future packages please.”

Helpful Report

Abbott Lyon is rated 4.2 based on 9,337 reviews