Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.30

4.3 Rating 12,463 Reviews

81 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 19th July 2025

2672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my C initial to go onto my bracket, Iv had less than and it’s bent out as it catches on absolute everything and has easily bent which is disappointing”

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“Lovely bangle but on the small size so tight on me.. Maybe do bigger sizes that would be great. I have a small wrist and still tight. Like a bit of movement on my bangles..”

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“Products look nice”

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“Quality is good, and the company overall is good, but returns policy is useless!”

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“Love the updates during the making process and the pieces are lovely”

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“The item I ordered is beautiful but to big to wear even on the tightest catch. It hangs right down onto my hand. Disappointed i have a lovely unwearable item.”

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“The actual product looked lovely, however had to return as it was too big for my wrist. As a suggestion they should do some bracelets for XS/S wrist sizes. Genuinely disappointed that I had to return. Been a week and still awaiting the refund.”

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“15 days delivery for non personalised bracelet & necklace is too long. Have emailed regarding faulty product but haven’t had the issues resolved yet.”

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“Not overly impressed. Mediocre quality and poor packaging considering the cost and the extra I paid for it to be in a gift box. I have had to re package the gift. The chain was tangled upon delivery too.”

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“Unfortunately I have had to return my complete order. The anklet was advertised as going from 9-11” but this was not the case. I ordered an extender just incase I needed to make the anklet bigger but this was my error. The smallest I could get the anklet was 10.5” which was far too big - it was too low on my ankle. There was another link which should have been to make it smaller but it was on the side of the clasp? To me the anklet was faulty. I did love the initial charm and the birthstone charm but there was no point keeping these as the anklet was no good.”

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“Ordered necklace and paid for a gift box ( £10 ) still waiting 10 days later still no box no signs of it being resolved so won't order anything else till this is sorted not impressed 😡”

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“I emailed you the day I received my bracelet to let you know the letter C had fallen off when I took it out of the box! You asked for a photo which I also sent and have heard nothing since! I have not even put the bracelet on yet!”

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“The customer communication was good but I have an issue with the product which I am yet to see how they handle as they were informed only recently”

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“Take long but good communication .”

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“Enjoy the range available at Abbot Lyon”

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We appreciate you taking the time to leave us a positive review!! 💖

“I have sent an email in regards to this and had no reply as to what you are going to do. The rope bracelet has a stone missing out of it which is very upsetting as I’m going on holiday today and purchased it to take with me. I’ve had a reply of acknowledgment but that’s it I’m still none the wiser on how this is being resolved.”

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“Nice bracelet , but very lightweight . Wouldn’t bave”

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“Not impressed with service or the necklace for £70”

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Thank you so much for the review Sally, if you ever have any questions regarding your item or you need some support then you can always reach us at help@abbottlyonsupport.com

“Very impressed with the updates I received while my bracelets were being made. However the products I received only 2 weeks ago haven't held up so well.”

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Thank you so much for sharing this feedback Amy - I will be sure to pass this onto the team! We want you to find the perfect item to suit you - if you did want to exchange your product for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“Even though the bracelet is very pretty. I thought I was going to receive a bracelet with several charms (clovers). Unfortunately I received a bracelet with one single clover, yet paid the same price. It is still pretty but not what I thought was ordering.”

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Abbott Lyon is rated 4.3 based on 12,463 reviews