Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.20

4.2 Rating 10,019 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 5th April 2025

2511

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the item is excellent but sadly sizing is woeful need to return. Cannot get a response to my email for a return.”

Helpful Report

“Bracelet had a few what looked like rust marks on Contacted them 4 days later still no reply Decided to return No return address anywhere contacted them on instagram for the address said they needed to verify my customer profile I just want a return address that’s it Hasn’t been a very happy experience for me unfortunately”

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“I am not impressed with the quality of this necklace and definitely would not pay that price again for it. The necklace doesn't stay straight on my neck”

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“Very overpriced Costume jewellery! The extension chains make everything look so cheap, would be better offered in longer sizes without them”

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“Smaller than I thought it would be. Delivery time was longer than the 12-15 days stated at 19 days.”

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“The bracelet was too big for my daughter . There’s not enough holes to adjust it .”

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“The quality is not as good as it looks in the pictures. Also, it is massive and doesn’t fit my wrist. I am going to have to pay for it to be made smaller so I can wear it.”

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“I love my Cartier style bracelet but I can’t undo it and cannot therefore put it on! I left a WhatsApp message last week but so far nobody has come back to me. Help please! Anne Goodwin”

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“The item is lovely, however it was the wrong item. It was a gift that is needed for next week but I am still struggling to get a response from Customer Service that the correct item will be sent out and received in time.”

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“Feels very cheap!”

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“Very small fitting. I used my everyday Pandora rings to gage the size of the ring, and still ordered one size bigger just to be safe but too small. Can’t refund due to it being bespoke so a waste of money :(”

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“The necklace itself is lovely but the box was dirty and damaged which is a real shame as this was a gift”

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“I’m really disappointed by the quality of this necklace. I feel the detail you get on other Abbott Lyon products isn’t the same as this necklace which was disappointing. The clasp doesn’t feel as robust as the other products, and the chain doesn’t have the AL plaque that the other jewellery I have has.”

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“The bag it’s self was lovely however very disappointed with the personalisation. The letters were the wrong way around and the one letter was even wonky. I think for the price of the bag this is very unprofessional and shows there wasn’t a lot of care when handled. I’ve sent my current one back and waiting for the correct one to come. So disappointed for a bag that’s supposed to be such high quality for the price from over £100!! Not what I expected at all.”

Helpful Report

“I’ve have ordered many many things from here spending over £100s but this item along with another I’m not completely satisfied. My name is written Jemma and to make out what it actually says it’s difficult. I feel the photos advertising this does not match what you actually get, definitely lightening and editing to play a part in making the necklace appear more bling. It’s a poor reference to what you actually get. I think this will be the last time I order from here which is sad…”

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“Recently purchased a silver necklace & bracelet the colour is not as advertised , it’s enhanced with light to make it look better , going through a returns policy not happy at all”

Helpful Report

Hi Irene, thank you so much for taking the time to leave us a review! I’m incredibly sorry to hear about the issue with your order. Unfortunately, we were unable to locate your order using the limited information available here - so that we can assist you, could you please send us an email on help@abbottlyonsupport.com with the subject title 'About my Review' Once again, we're deeply sorry for the inconvenience. Kind regards, AL

“Not 100% happy with the quality”

Helpful Report

Hi Anna, thank you for this feedback - I will be sure to pass this onto the team! I am sorry to hear your order is not suitable for you. I have taken a look and can see that you are still within the exchange period, so I have just sent across an email to you, to see if we can find you the perfect replacement piece. ❤️The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“Still waiting for my order constant email about buy more items”

Helpful Report

Thank you so much for the review Kevin, if you ever have any questions regarding your order or you need some support then you can always reach us at help@abbottlyonsupport.com

“The stamping for engraving is so small. Bracelet is fine good size. A lot of money for something that you need to bring close to your eyes to see.”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your AL customised item, Charlene - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces with images & videos in real-life settings, with little to no editing. As your bracelet has been custom-made for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Very good customer service. Sorted out problem quickly.”

Helpful Report

Thanks so much for your kind comments, Debra- it's always our aim to provide top-class customer service! 💕

Abbott Lyon is rated 4.2 based on 10,019 reviews