Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,494 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

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“Customer service absolutely shocking, my items had gone missing but the money had gone out my bank 3 weeks to get any reply from emails, wats app, Instagram, fb etc every way possible I tried contacting them with no luck 4 and half weeks of money out my bank and no items they r finally issuing a refund which will take up to 10 days to go in my bank. I would never buy from the company again which is a shame as jewellery is amazing but just due to the stress and lack of service support worst company I have ever brought from when there has been an issue”

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“Great business as had a problem with my necklace but it was soon sorted,would buy again”

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“Absolutely beautiful earrings, we had a little issue with the first pair we bought, but that was resolved by the fantastic customer service that Abbott Lyon provide. Thank you :-) We also have bracelets and necklaces (myself and my daughters) that are personalised and look stunning on, everyone always asks where we got them! Gorgeous jewellery and fantastic customer service :-)”

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“Delivery times are a joke. Ordered over 2 weeks ago with delivery stated as 3-5 working days. Item still not arrived. Wouldn’t order from this company again.”

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“Ordered a necklace and bracelet .. bracelet didnt arrive. No replies from customer service ! Absolutely disgusting to ignore customers but seems you ignore anyone and everyone !!”

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“Unfortunately I have had to return my complete order. The anklet was advertised as going from 9-11” but this was not the case. I ordered an extender just incase I needed to make the anklet bigger but this was my error. The smallest I could get the anklet was 10.5” which was far too big - it was too low on my ankle. There was another link which should have been to make it smaller but it was on the side of the clasp? To me the anklet was faulty. I did love the initial charm and the birthstone charm but there was no point keeping these as the anklet was no good.”

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“Very pleased with bracelet and customer services will definitely order from here again”

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“Abs love the ring. Its gorg will be ordering again soon”

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“I love the bracelet but twice when wearing it the catch has opened on its own and now I am really concerned that I will lose it. Has anyone else had this happen or have I just got a loose catch. I love the bracelet though and want to wear it all the time.”

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“Good customer service. Everything beautifully wrapped and good quality.”

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“Sent the wrong item and won't respond to emails. Won't refund. Wont sent the actual item I paid for. Disgusting customer service.”

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“Fantastic service! Quick delivery. Beautifully packed. I love my Doodle Heart Ring & Earrings. Will definitely be ordering more from the collection. Got lots of compliments from friends so may well purchase more for gifts. Thank you!”

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“Such a beautiful watch ! But I’ve had to send it back due to the size of the strap . I did take all the links out possib but it was still too large. And getting the links out is hard due to being double pinned. It does have an extremely large strap so if you have all wrists don’t waste your time. Gutted as it was a lovely watch”

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“The item was a little larger than it looks on the website personally wouldn’t wear it on a bracelet but quite nice on a chain - not really suitable to wear with other pendants as it overpowers them”

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“Really poor quality, they itch my ears and tarnish even though advertisement says it doesn’t”

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“If I could leave no stars I would I ordered a 3 clover necklace and a bracelet. The clover necklace arrived, The bracelet did not (and still has not) For the price paid, the necklace is absolutely shocking quality, proper cheap tat. I've had fair nicer for a fraction of the price from Etsy! I requested return information and was told I could not return 'personalised'. I pointed out putting 3 plain clovers onto a necklace is not personalised but apparently it is classed as custom as I choose between 1 and 5 clovers!!! Had I known this con I would not have ordered! If it had my name on or similar I would totally understand - they can easily remove the clovers and re-sell! Now I am engaged in a conversation with a sarcastic customer 'service' person who is beyond unhelpful, sarcastic and really is in the wrong job avoiding questions as to where the rest of my order is but I am to 'have a nice day!' Absolutely shocking service. Avoid this Company at all costs!!!”

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“Do not purchase from this company!! I purchased a gold plated heart bangle to find when it arrived the hearts had 7 crystal stones missing, A replacement was sent out again this time after only 2 days of use 5 crystal stones fell out and the bangle kept coming undone, I have been offered another one of there products but I do not want one so asked kindly for a refund and a return label so I can return this poor quality faulty bangle, Now atfer 6 emails no one is replying! So buyers please beware I will never buy from here again, they sell low quality items made to look good!”

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“Didn’t receive this charm and extender chain was different colour to necklace.Not impressed was for my daughters birthday. Awful customer service has taken 2 weeks and still no resolution.”

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“Not received and emails ignored, not impressed!”

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“Delivery took longer then stated was ment to be a birthday present the letters I ordered the C looks like a G and has got a orange glue mark around it looks rusty”

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Abbott Lyon is rated 4.2 based on 8,494 reviews