Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,477 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous jewellery”

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“I was really disappointed. I bought the bracelet for a friend. The clasp was broken when she opened the gift. She tried to return it and get a replacement. She received standard emails a week apart asking for photos, videos and finally after three weeks was told a replacement was on its way. It never arrived. I then contacted you. I too received the standard emails asking for a photo then a video . Clearly no one was actually reading my communications. Eventually you did send a replacement bracelet. But it took forever and was not a pleasant experience.”

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“Unfortunately I returned this item as it wasn't up to AL usual standards.”

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“Recently purchased the initial/birthstone necklace was really dissatisfied with the colour of the chain I felt it looked tarnished I sent an email asking for someone to call me I wanted to know if it was faulty I’m still waiting for someone to call me so I’ve now sent the item back for refund shame you let yourselves down”

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“Really beautiful”

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“Have a faulty item and have tried through all sorts of messages to get information for return and still one week later nothing. Think very carefully before you but as you haven’t any way to contact and when you do it takes days for them to even reply. Currently sitting on a wasted £80. Fuming”

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“such great items, love!”

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“love the pieces I ordered from AL, everything I ordered arrived so quickly!”

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“I never received the gold bracelet the box was empty, I’ve emailed last week and had no response Bought in the offer 2for1”

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“absolute joke item was left outside and still waiting for a reply on my refund”

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“Not yet received this item! 😡”

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“Another purchase from this lovely business. I'm always made to feel like a special customer. As always the bangle is of very good quality and a 2 Yr guarantee. What's not to like”

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“Be warned - the company takes on orders of which they DO NOT have stock for and do not advise you that they cannot deliver within their advertised delivery times because they are “busier than normal”. Really disappointed that after waiting 2 weeks after I placed my order, I received an email to tell me they do not have the item ordered and I could wait another three weeks (until they receive the stock + delivery time) or pick something else. This is even more disappointing especially as I was told my order was on track and I’d get a dispatch email today! I questioned the progress of my order as it had been two weeks since placing the order and they had not kept to the advertised delivery times - they should have been open and honest when I raised my concern! In fact, they should be open and honest BEFORE taking my payment about the accuracy of their lead times. Everything on the website states that orders are processed within 1 working day and I paid for delivery that they quote to be 2-4 working days. At no point before taking my money, do they advise that they’ve taken on more orders than they can cope with and even if they had the item, it would take longer than they advertise for delivery. It baffles me that in this day and age, an e-commerce retail company does not even have an accurate stock management system in place! If they’re “busier than normal” then they should have a note on the website with accurate lead times rather than hold on to a customers money for two weeks in hope that they’ll then wait even longer for what they ordered! Refund requested as I don’t want to change to something I didn’t want to start with, nor do I have the trust in the company to actually deliver it let alone in a timely manner.”

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“It’s just what I needed light pretty lovely”

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“Beautiful chain, I love it, did have a sharp bit on the hook which I managed to sort. Would absolutely recommend this chain. Love it, thank you.”

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“Lovely delicate bracelet. Better still that it was on offer. Quick delivery.”

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“I ordered two bracelets a mini heart bracelet( which i received) and a crystal heart bangle of which i didn't receive in my order, i notified Abbott Lyon and had to take photos of my order. I am a unsatisfied customer”

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“Anklet came broken with no fastening”

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“Had a necklace made for my daughter in law with my Grandchildren's initials on it one being a W it keeps turning over to a M but don't go back, they got back to me with a reply to my email to say there is nothing they can do, I have sent two more emails but had no reply, I was asking maybe they can solder the letter to make it stay the way it should, but unfortunately not got back to me.”

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“Really disappointed with the charms. The letter L keeps bending & my heart pendant fell off first time of wearing. I’ve emailed twice but very hard to get a response!!!”

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Abbott Lyon is rated 4.2 based on 8,477 reviews