Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.18

4.2 Rating 9,689 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 2nd March 2025

2459

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False advertising from you At the top of your website you offered a 25% off todays order Code number US132791. During check out I entered that code but when I got my summary page I did not get the 25% discount. I will never order from you again. From reading some of the reviews on this site it seems like you are a hit and miss seller. I’m not the only unhappy customer. It seems that it’s doubtful that I’ll even receive this order. I’m a USA customer.”

Helpful Report

I'm so sorry to hear that you were unable to add our discount code to your order! I can see that our customer service team have supported you with cancelling your order. If you need anything further at all, please don't hesitate to reach out via the current email thread.

“Have just got a bracelet as a present for my neice's 30th birthday,can't wait to give it to her as i love everything about it,quality,packaging its all beautiful im so happy thankyou x”

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“I ordered two bracelets & 4days later I received an email from Evri to say they had delivery of my parcel, then next day they sent my tracking details saying it would arrive at 2.30pm (Monday) but an hour later they messaged again to say there was a delay which would take 48hrs!!! After hearing no more I emailed Abbot Lyon to explain but they were already aware of the problem telling me that the packaging had been damaged but it would still be delivered within 48hrs but again after hearing no more I phoned Evris recorded line & was told to contact Abbot Lyon for either a replacement or a refund. I then contacted Abbot Lyon on their chat service who were very apologetic & said they would sent out a replacement to me which I was delighted with until anther message came through on the live chat saying this would be done in 48hrs once their investigation with Evri was finalised!!! I asked how many 48hrs did they require & in fairness it must be standard practice as the girl told me it would be sent out first class as soon as they could do so & I received an email last nite to say it had been picked out & was ready for despatch, then this morning I got another email at 09.02am saying that my order has been despatched so this has been a very good service from Abbot Lyon after no info whatsoever to help from Evri who make it almost impossible to contact them for info or help which makes it very frustrating as this entire situation has been caused by themselves & Abbot Lyon deserve very good feedback for the speed that they sent out a replacement order before they got the damaged one back from Evri…..although it is my guess that Evri delivered it to a wrong address instead of it being damaged in transit but as I said, Abbot Lyon definitely deserve credit for dealing with this problem so quickly, thank you.”

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“Couldn’t believe the super delivery time. All was professionally wrapped and I can’t wait to give this as a gift! Thank you”

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“I have ordered a bracelet weeks ago nothing has arrived. No commmunication nothing . 70pound spent and nothing .”

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Thank you for taking the time to leave us a review & I'm sorry to hear that you haven't yet received your order. If you have ordered from our Name Jewellery collection, your order may take up to 4 weeks to be created and dispatched depending on the date of purchase. Unfortunately, we were unable to locate your order using the limited information available here, but we'd love to help you with this as quickly as possible. In order for us to provide you with a more accurate update please reach out to our customer service team at help@abbottlyonsupport.com with your order details and a member of the team will be in touch.

“Hello I ordered a charmed necklace for my Daughters 40th birthdaywith her children’s birth stones and initials on it. Extremely pleased and happy with everything including the way it was packaged too! ❤️”

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“My necklace was just perfect.”

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“I bought some beautiful pieces from Abbott Lyon, they are lovely quality and came in a week. I will definitely buy again ☺️”

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“I ordered a necklace for my girlfriend. I was assured by the company that it would arrive before Valentine’s Day and I have the proof to back it up. My order DID NOT arrive in the allotted time. Customer service refused to do anything to help me, stating that the statement on their website was an “error.” They purposely put this statement on their site to get as many orders as they could and unfortunately, I fell for their scam. I will not be ordering from this company ever again. I can not trust a company who falsely advertises their products and who makes false promises.”

Helpful Report

Hi Elliott, I'm so sorry to hear that your order did not arrive in time for Valentine's Day, I can't imagine how disappointing this must have been for you. I have taken a quick look and can see that you have been in touch with our customer service team and that they have been able to support you with this. Your feedback has also been passed on to all relevant departments to ensure that we can prevent this happening again in the future. Once again, I'm so sorry for the disappointment and inconvenience caused. If you need any further assistance then please feel free to reach back out to our customer service team. Kind regards, Abbott Lyon Support

“It looks perfect!!”

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“Jewellery absolutely stunning. Exact same as shown in picture. Would definitely recommend!”

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“Excellent customer Service had a problem with my bangle, emailed pictures, they sent replacement immediately. Amazing Company and I will be ordering again as well as recommending my Family and Friends. Thank you”

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“Thank you for a speedy delivery!! Love the necklace for my daughter. I am sure she will love it too!”

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“Ordered 4 rings, 4 necklaces with pendants and a bracelet. The pendants are lovely, the chains however are very cheap looking, unbelievably thin can barely even see one of them around the neck and just waiting to break by the look of them! I’d expect similar quality from a £4.99 kids bracelet or necklace from Claire’s! The adjustable rings are okay, nothing to write home about. I have 5 different birthstones across the pieces I ordered - nothing amethyst looking about February, it’s a muddy brown colour. August and December look the same. Can’t even see the colour to the stone in the Stacey doodle heart ring it’s so teeny tiny! Original got lost by Evri, customer service were very prompt in getting the order re-sent via DPD after a week had passed of order being missing so can’t complain about customer service. Still awaiting one ring that’s custom made. Overall a great concept but poorly executed and looks cheap. Doesn’t look like over £400 worth of jewellery in the slightest.”

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“The twisted stud earrings (gold) are beautiful and just what I was looking for. Classic style with the versatility for everyday wear but also smart casual. Lovely eco-friendly presentation box. Thank you.”

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“The product is well made and beautiful! Thank you~ HOWEVER, I am from the U.S and I ordered my personalized bag from the bespoke collection early November of 2023. It went through rounds of my package being lost in transit to it finally arriving in the beginning of February of 2024... It took a solid 3 Months to get here! I understand I ordered during the holidays, and there's only so much a company can do about shipment services losing packages because it does happen. Hopefully this hasn't happened to many people because this was my first order from this company.”

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“So in Love with the necklace with my name engraved, very fast delivery and very satisfied with the packaging , so beautiful very classy, 5 stars ⭐️ ⭐️⭐️⭐️⭐️”

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“My sister bought me a charm for my necklace 29 pounds when it came it was so small can’t even see it on the necklace very disappointed”

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“Ordered 2 doodle heart rings, within a few weeks both tarnished, contacted C/S and they sent 2 more out straight away, within a few weeks the same thing happened again and now they have issued a refund on my request. Cannot fault their C/Service 10/10”

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“Very poor service. Would recommend never shop here. AWFUL all round.”

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Abbott Lyon is rated 4.2 based on 9,689 reviews