Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,338 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 31st January 2025

2409

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company selling cheap items that come from China. I bought 2 name bracelets with “enamel” letters on. Haven’t worn the gold one but the silver one I noticed one of the coloured ‘enamel’ letters came off, I actually found it on the floor and it wasn’t enamel more like coloured plastic and had clearly been glued on. I sent photos to their customer services and they said they would send a replacement. I waited weeks and no sign of the replacement so I contacted them again only to be told it had never been ordered, they were very sorry and gave me a 10% refund on my order as a gesture of goodwill and would order my replacement and I would now have to wait 3 weeks rather than the 7 -10 working days as they were so busy ( I guess all those celeb endorsements they bought are paying off) anyway 7 WEEKS later and still no sign of the replacement, emailed again and have now been ignored. If they do answer you it’s usually the middle of the night so guessing the agents are in China also with the time difference although they always sign off with western names. Clearly trying to pretend things are being made by hand in the U.K. rather than mass produced in China. Their packaging is beautiful but their products are cheap and you never get to message with the same customer service agent twice.. it’s always someone new… the 2 year Warranty is a joke as mine broke after a few months and still hasn’t been sorted out… AVOID!”

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“Always good prices and prompt delivery”

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“I would give a zero if I could. I ordered my necklace about a month ago. It supposedly shipped on 9.28.23 still can’t track the shipping and it’s 10/10 Not worth the hassle. I would say Do NOT purchase from this site.”

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“Bought 2 heart designed bangles for £69. Clasp is faulty/loose and they constantly fall off without warning! Clearly its a faulty clasp but customer service wont do anything ( only bought 3 weeks ago and am requesting an exchange!) until i send a video of the loose clasp!? How do i capture a video of the clasp opening adhoc.. without warning… on my wrist one minute and ping its gone!? Absurd!! So will not be buying again!!!at that price i expect jewllery to be a bit more robust”

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“Said order was delivered , NO it was not . Could not get on your ‘Helpline. Just want to know when package was delivered so I can check with my postal delivery”

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“Still not received all of my Order, I’ve emailed too. Please can someone get back to me”

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“Do not spend your hard earned money on these products. I bought the name necklace and an initial necklace, both was a waste of money. They were dark in color when they arrived and has since turned darker. I wore these one time and now there are retired. Waste, waste, waste of money.”

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“was initially really pleased with my purchase but unfortunately the bracelet has now snapped after only a couple of wears”

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“The bar pendant is very small & flat. Not like a 'bar' at all. Im disappointed at just how lightweight & small it is. The chain is even more disappointing! I added the extender as I dont like necklaces too tight. The extender is like cheap metal and basically makes a really pretty chain look like cheap costume jewellery. Took me such a long time to decide to buy from Abbott Lyon and the first piece Ive bought is a huge let down.I won't ever buy from here again. Much cheaper versions of similar jewellery elsewhere.Be warned!”

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“Got the Organic Moonstone Sphere Chain Necklace (Gold) for both my mum and a flatmate - 10 months down the line, both still wear theirs every day and still love it!”

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“Highly recommend Abbott Lyon, I recently ordered one of the fidget rings and haven't taken it off since! Worth the wait if you are wanting a beautiful piece of custom jewellery! Packaging was also a lovely touch x”

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“Absolutely incredible quality for the price. My girlfriend now wears the bracelet I bought her every day, and always receives compliments.”

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“I have so many beautiful jewellery pieces from here. I always get asked about my jewellery and I love that so many items are unique to me and customisable. So many more items I cannot wait to purchase, and my go to brand for special gifts!”

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“Love my Pearl Belgravia 36 (Watch)! The quality is great, I wear the watch everyday - and get so many compliments. Delivery was very quick too! Looking forward to making another purchase with Abbott Lyon soon.”

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“got the Heart Photo Locket for my partner, looks beautiful and image is high quality too!”

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“unwearable ring. Painful due to huge opening in the back. I was denied return or refund because it was a personalized item. I expected much more from both the jewelry and customer service.”

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“Stunning absolutely adore this piece”

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“I ordered my sister the Rainbow Tennis Necklace personalised with the word 'Mama'! She loves it and hasn't taken it off since I gifted it to her!”

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“After sale service terrible forget about 2 years warranty does not exist I sent a complaint regarding a pendent that had tarnished you asked for a picture I sent that not received a reply that was about 2 months ago”

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“Love my abbott lyon jewellery!! Just ordered some new earrings and they came super quick!”

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Abbott Lyon is rated 4.2 based on 9,338 reviews