Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,474 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

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“I ordered my granddaughter some jewellery. I was kept upto date with delivery. Arrived on time.I'm so happy with what I've bought her, will definitely be buying from this company more often”

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“Love the ring wear it all the time never take it off”

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“Clover personalised bracelet is poor quality. The letters are extremely rough around the edges! Admittedly, when challenged for a refund I was asked to send photo evidence which is pointless as this cannot be seen in a photo.”

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“really good service”

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“Very good service and delivery they kept in touch though out ordering to delivery.”

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“I ordered a ring as a gift from Abbott Lyon but it never arrived. I ordered it well in advance to have it in time for a significant date however owing to a mistake by Abbott Lyon I have now been left empty handied for an anniversary with no sign of the ring or a solution in site. Abbott Lyon sent a partially incorrect delievery address to the courier company (wrong postal code) causing the delivery to be attempted, failed and returned back to the UK from Ireland. I tried rectifying Abbott Lyon's mistake with the courier by giving the correct postal code Abbott Lyon failed to do but it was returned to sendder anyway. I have rechecked and rechecked and have the email confirmations to show all information provided by me was 100% accurate and the mistake was by Abbott Lyon. Incredibly disappointed to be left empty handed on an anniversary by Abbott Lyon. I would strongly suggest not purchasing from them to avoid similar disappointment.”

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“Absolutely love this item thank you so much”

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“No refund and only 2 or my 5 items arrived.”

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“Was disappointed with the box, only needed if you’re ordering more than one item. The box you get is enough, and I didn’t realise it came in a box”

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“I was extremely disappointed at the delay in delivering my gift. Completely missed my daughters birthday. I don’t expect to wait 2 weeks for delivery. I will not purchase from you again. Just not good enough.”

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“Ordered the Clover name necklace, first one that arrived fault which they did replace. Now most of the initials gave come off the necklace, so it the extra cost was a complete waste of money, only had it on a few times. Wouldn’t recommend buying this and adding your name, couldn’t upload picture.”

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“I ordered necklace and a bracelet first, however unfortunately the bracelet broke after about 3 weeks. I emailed the customer services team who were very quick to respond and confirmed without hesitation that I could either get a replacement or a refund. I chose to get replacement and the team confirmed the item would be posted out. Would 100% recommend to friends and family and I have since purchased more items for my family. Great customer service and the jewellery is beautiful 💕”

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“Still waiting for item ordered 7 weeks ago. A series of errors and misrepresentations from customer services. I have no confidence that I will ever receive this item. Please don't order for Christmas expecting items to arrive within their 2-3 week time frame.”

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“Very nice good quality chain”

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“I ordered the Doodle heart earrings for my daughter's 40th birthday. Delivery was very fast and efficient. I also had the opportunity of purchasing a heart bracelet for £15 which was a special price which I did. The earrings are so lovely and such a lovely keepsake. The bracelet is also lovely both look very good quality. I will definitely order again from here. Thank you 💖”

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“I bought this as a gift it arrived well packaged in good time. I paired it with the ball chain and birthstone droplet. I would buy from company again.”

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“Beautiful jewellery, fast delivery and great affordable price. I highly recommend”

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“Really good transaction and the quality of the items purchased are excellent.”

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“Awful company selling cheap items that come from China. I bought 2 name bracelets with “enamel” letters on. Haven’t worn the gold one but the silver one I noticed one of the coloured ‘enamel’ letters came off, I actually found it on the floor and it wasn’t enamel more like coloured plastic and had clearly been glued on. I sent photos to their customer services and they said they would send a replacement. I waited weeks and no sign of the replacement so I contacted them again only to be told it had never been ordered, they were very sorry and gave me a 10% refund on my order as a gesture of goodwill and would order my replacement and I would now have to wait 3 weeks rather than the 7 -10 working days as they were so busy ( I guess all those celeb endorsements they bought are paying off) anyway 7 WEEKS later and still no sign of the replacement, emailed again and have now been ignored. If they do answer you it’s usually the middle of the night so guessing the agents are in China also with the time difference although they always sign off with western names. Clearly trying to pretend things are being made by hand in the U.K. rather than mass produced in China. Their packaging is beautiful but their products are cheap and you never get to message with the same customer service agent twice.. it’s always someone new… the 2 year Warranty is a joke as mine broke after a few months and still hasn’t been sorted out… AVOID!”

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“Always good prices and prompt delivery”

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Abbott Lyon is rated 4.2 based on 8,474 reviews