Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,479 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

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“I loved what I ordered however I only received it after 2 months on the order as they damaged my order and had to send another one out”

Helpful Report

“I have ordered some beautiful items from this company in the past and I am saddened by my most recent experience with them. I made an order of over £100 (one of many this year, I might add!) which was never delivered, however the courier (Evri - SHOCKER!) recorded it as delivered. I checked all my neighbours, my safe places, others in the household, and even an entire week's worth of Ring Doorbell activity - at no point within a 7 day window did that courier come anywhere near my road. He did not leave a photo or a location pin either. Therefore, Evri have deemed it unaccounted for and advised that I will need to raise it with Abbott Lyon who will either reimburse me in full OR they will re-issue my order. Well, IF ONLY! I have sent an email (as there is no telephone number) giving them my Tracking number, order number, and a very brief explanation of my issue advising that Evri have forwarded me to them. I got a pointless reply referring to a partial item of the order and totally ignoring the rest. I replied explaining, yet again, that it has not been delivered and that Evri have advised me to contact them. I got another reply saying "its been marked as delivered, please use the tracking service". So I replied AGAIN to explain AGAIN what has happened. Nothing. I then tried the so-called "live chat" - absolute joke that is. Not one single response other than an automated message (THREE HOURS LATER!) saying as I've not responded I'll have to start again. I've even sent the CEO a LinkedIn message which has also gone ignored. So here I am, having spent £462.89 this year with this company, and still have NO delivery. It is fair to say I am beyond infuriated.”

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“A delicate and beautiful ankle chain. Very well received gift”

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“Best necklace I have ever bought thanks”

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“Paid for but never received which was a shame it would have added finishing touches to the gift”

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“Super easy and quick - received in great time! Sent as a gift and she absolutely loved it and it arrived beautifully wrapped. Thanks!”

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“My order hasn't turned up. Over £100 pound so now contacting citizens advice as this company do not respond to emails, would avoid this company order AL1234409”

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“Am very happy with the gold bangle that I brought as a gift, unfortunately it keeps falling off, due to the clasp coming undone and am unable to wear this as worried it will get lost. I have tried contacting the after sales and had no reply am very disappointed at the customer service, especially as this was a gift.”

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“The items themselves are lovely however they arrived a week late and I had no response from Abbot Lyon about this despite various messages to them until I raised a case through PayPal.”

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“I am still waiting for a refund shocking customer service!”

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“Good service, kept me informed throughout.”

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“I love Abbott Lyon never ordered from there before I’m very fussy on my jewellery. So when this arrived I was very happy. I will be ordering again from you.”

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“Little piece of luxury”

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“A beautiful bracelet will definitely be ordering again.”

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“Fab quality and quick delivery”

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“Terrible. worst shop i have ever bought from. I made an order for a watch and bangle 6 weeks ago and have not received the item nor any communication back from support. I think i have been scammed.”

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“Absolutely love it thank you and it was here really quickly”

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“Never received this item and trying to get help from customer service is like trying to get blood from a stone”

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“Lovely jewelery .”

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“The products are just dissatifying. I have had multiple items from this company and it just doesn't hold the standard I expect.”

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Abbott Lyon is rated 4.2 based on 8,479 reviews