Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.18

4.2 Rating 9,690 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 2nd March 2025

2459

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never arrived. All I’ve had is issues with every purchase with Abbott Lyon.”

Helpful Report

“Bought 2 for my daughter of the crystal name design necklaces …. If anyone is thinking of ordering them DONT !!! First of all took nearly a month to get here, secondly even on the 2 for 1 offer the quality is shocking look like a bit of tat off the market .. don’t waste your money”

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“Very Poor! Made an order on the 24th November for Christmas delivery. Contacted them on the 12th December when order hadn't arrived. Received an email from the courier to say they had the order and ready to deliver. Then receive an email from Abbott Lyon telling me the courier has returned it to them. Abbott Lyon then failed to respond to my complaint in time and are now unable to fulfil my order before Christmas. They are still blaming the courier. Courier still say they are going to deliver it as they have it. No one is able to give me an answer as to where my order is but it won't be here in time for Christmas. Be very wary of using these!”

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“Delivery using EVRI courier never arrived”

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“Terrible quality DO NOT BUY! The “gold” looks brass and the “silver” a dull stainless steal. They loose orders and send out wrong products. It’s a joke”

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“so happy with the bracelet i ordered it is a christmas present but i’m sure they will love it as much as i do! the service was amazing and the delivery didn’t take long at all!”

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“Forgot to book express delivery at check out and only noticed when further marketing emails received counting down the hours until the deadline tonight. Disappointed that although I only purchased today and was still within the deadline to book express delivery, I received a message to say my delivery choice couldn’t be amended. Asked if I could cancel order and then start new order to be able to guarantee delivery before Christmas but then received no reply. Will miss the deadline for Xmas delivery now. Of course I expected to pay and totally my fault but very disappointed.”

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“Next day delivery isn’t next day. It’s a ‘we will give it to a courier and they may deliver it at some point, but we did our bit so byeeeeee’ Customer service is terrible. You get generic, copy pasted emails that don’t even get a read through for seeing if they make sense. No chance of a refund any time soon either.”

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“Bought a double initial necklace for my daughter, it arrived today, it really is beautiful the packaging it lovely as well, I could not be happier, I'm sure it will be her favourite gift that she opens on Christmas day. The customer service is excellent, the tracking on the delivery was great, I got a discount when ordering which was a bonus but it is certainly worth the full price, now I know the company, I will definitely be buying from them again. A+”

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“The initial chocker of silver&gold is FAAAABBB. It's so unusual. I have been waiting for it to arrive& am sooo impressed with it. I,m saving for the bracelet now. This chain needs to be seen to be believed. So happy with it. Very well made.”

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“So upset that I ordered something early December for an Xmas present and there saying it won’t come before Christmas after speaking on live chat yesterday why advertise Christmas delivery if it’s not going to happen such ashame first time using you , not sure il be using you again and whoever I spoke to must of been on repeat couldn’t even cancel my order even though it’s not made yet”

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“Was really impressed with how fast my parcel came and how beautiful my bracelet was already ordered more and will definitely be going back.”

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“Great service, fast delivery, a lovely fairly priced product, so far have not needed to use returns or refunds . This in itself, is unusual these days . ! Many thanks.”

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“Very happy 😊 great quality”

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“I placed an order during the 2for1 sale and immediately upon confirming order realized that the discount code didn’t apply at checkout. I immediately began a chat to cancel and place the order again using the discount code and was told this was not possible. That is entirely mindblowing to me and I will never purchase another item from this company again.”

Helpful Report

“Ordered a name necklace, the letters defo look bigger on the pictures and on the advert on tv, ordered a longer chain but it’s come on a smaller length chain but looking at the reviews I won’t bother complying caus they ignore you, sorry won’t use them again. Just glad I didn’t pay ful price as I got Black Friday discount”

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“Just love it”

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“Was so pleased with the pieces I ordered I ordered more”

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“I asked to pay more for an important delivery to arrive on time ten days after ordering, however there was no help what’s so ever from the customer service team. Just someone repeatedly telling me delivery is up to 15 days… no willingness to help the customer or compromise in any way.”

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“Just received Braclet I purchased for my granddaughter for her 21st birthday. Hope she will be as pleased as I am. Lovely finish & good weight love it. Thankyou.”

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Abbott Lyon is rated 4.2 based on 9,690 reviews