Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,468 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a name necklace..Tina.... but when arrived dint look anytime Tina.. t was a f and no I.. just a blob but apparently thats acceptable from Abbott lyon. no refund available.. but can't see this on the border or warranty information.. BE VERY CAREFUL IF ORDERING A NAME.. YOU MAY LOOSE £80 PLUS ..”

Helpful Report

“Love this!! My initial choker is my fave ever and I’ve had my signature name necklace for over 2 years now and it’s still a staple in my collection 🫶🏼✨”

Abbott Lyon 5 star review on 13th June 2024

Helpful Report

“I really love this brand and have always had great products and service from there. Packaging is pretty and delivery with Evri always fab :)”

Helpful Report

“Do not buy. Very cheap jewelry. Dont fall for the Instagram ad. I got the tennis diamond necklace and name bracelet. Clasp doesn’t even close. Very disappointed.”

Helpful Report

“brilliant customer service, prompt reply, beautiful products. there is nothing to dislike about this company.”

Helpful Report

“I finally got my necklace today and I love it. It’s pretty and shiny and I am very happy with it I recommend Abbot and Lyon to anyone”

Helpful Report

“So happy with my new heart necklace. It matches now with my heart earrings. Packaging was lovely too. So pleased with it.”

Helpful Report

“Very beautiful really good quality was not expecting it to be so pretty! Exceeded my expectations!”

Abbott Lyon 5 star review on 7th June 2024

Helpful Report

“I am having a horrible time with tarnishing and pitting from everyday wear. They do have incredible customer service and have honored their warranty.”

Helpful Report

“Shocking customer service and products. Do not order from this company!!!! Products that you see online are not the same quality and style you receive. When trying to resolve with customer service all they care about is what they can't refund IE: Personalised gift bag even though the colour and style I ordered was completely different to what I was sent and shown in my order confirmation email. Also a birth stone heart pendant came showing the screw through it, AGAIN this wasn't shown like this on their website and when pointing this out to customer service they just ignored my comment. At this point I gave up going backwards and forth with customer service and settled for a refund minus £8.49 as they refused to refund gift bag and charged me for returning items!!!!!”

Helpful Report

“Lovely bracelet but keeps coming loose”

Helpful Report

“Ordered a bracelet which was the wrong size. Sent the item back and have not received a replacement or a response regarding my order. Terrible customer service would not recommend your products to others.”

Helpful Report

“Great company”

Helpful Report

“Bought as a present for my Grandaughter, she will be delighted with it. Nicely packaged and engraved with her name”

Helpful Report

“I was delighted with your quick service and reasonably pleased with my purchase but as the bracelet was for a present I was very unhappy with the packaging. Luckily I ordered two bracelets, one for myself as a treat and one for my Grand daughter's birthday. I opened my own but the packaging burst as I was opening it. Luckily the other one was ok but I had to try it to be sure . The pull tab was not very well attached and when I tried to open it it came away in my hand. Also I had ordered two with different initials on them but there was no indication on the outside which was which. Therefore I had to open them to check before I sent the one for the present. A minor detail perhaps but I feel for the price the they were not good value. The free gift was a joke.”

Helpful Report

“Extremely quick delivery. Had an issue with the pendant and customer service had it sorted with in 24 hours and reshipped. Excellent service communication and response, well done will definitely be using this company again.”

Helpful Report

“I was delighted with the excellent service given by Abbott Lyon my necklace was replaced quickly I would highly recommend Abbott Lyon to anyone Thankyou for all your help and support”

Helpful Report

“From ordering the gift to receiving it, I was kept well informed and I was just wondering thank you for the great service that you provided.”

Helpful Report

“Ordered Ankle Braclet for my daughter who is getting married wedding to put into her wedding gift box. I was so happy with the quickness it came and also the quality. Love it”

Helpful Report

“Lovley anklet bracelet . Would purschase from here again. Well packaged .”

Helpful Report

Abbott Lyon is rated 4.2 based on 8,468 reviews