Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,468 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have bought 3 chains for.my girls .and I have had no problem with them first 2 over year half ago and still looks the same . Never had problem with delivery .and great correspondence with email and txt . Brilliant .price could be a bit lower but you get what you pay for . Really happy girls makes a really happy mum thanks”

Helpful Report

“Initially was really pleased with the fast delivery and how nice my 2 rings looked. They are now only a few months old and have both tarnished. They also stain my hands when wearing so can only be worn for short periods of time. Never experienced this with any other jewellery. My sister has had the same issue. Not worth the money spent unfortunately.”

Helpful Report

“I was very disappointed. First of all I was flooded by unnecessary emails giving me pre-recorded updates which had very little meaning and became rather annoying. I only need to know that you have received my order and when it is despatched, the only additional emails I needed would be if there was a problem. When my order arrived I did have a problem in that I had paid an extra £11 for personalisation on a gift bag which was received un-personalised as the required name was not printed on the bag. I contacted you and could not believe the rings I had to jump through to get you to send me another bag personalised as I had paid for. This was such a simple request and I was made to feel that I wasn't telling the truth about the personalisation not being on the bag. Eventually you agreed to send me the bag as I had ordered it. Also I do think that the £11 charge was far too much for a gift bag, which is usually provided free of charge from any other jewellery retailer, and which was not that special anyway. I am not expecting to place any further orders with your company.”

Helpful Report

“Purchased a bracelet for my niece 18 months ago. Unfortunately the stoppers came off the ends and the bracelet broke. I sent a photo and explained situation. I received a reply within 12 hours and was offered a replacement or credit towards a different item. I opted for replacement as my niece loved the bracelet. I received the new bracelet within 10 days. Excellent customer service, kept updated at all times. First class service with first class products. Highly recommend.”

Helpful Report

“Over £230 I spent on this jewellery they still haven’t fulfilled my order I have never had any problems with ordering online before untill this s¥*t show of a company please please think twice before ordering or spend that much more money and buy real gold. They use famous faces to promote their products and I bet they don’t have problems getting their orders. I feel so silly that I was taken in by the hype and insta lesson learned tho.”

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“Brilliant, I was kept informed at every stage of the process”

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“Bracelet flimsy chain. Returned on quality issue. Had to chase refund. Then they charge £2.49 for return label and don’t refund delivery either. Poor, won’t be ordering their overpriced, poor quality jewellery again.”

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“ordered a personalized bracelet, it remains super beautiful and of high quality”

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“Lovely pendents but very flimsy cheap chain expected better quality to be fair for the price ...”

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“I ordered a personalized bracelet just after my dad passed away suddenly so I would have a memory of him with me at all times. I cannot speak more highly of the customer service team and in particular Tom who went above and beyond for me. I ordered the wrong bracelet and they kindly took it back and made the one I wanted which I wasn’t expecting. Not only that I was so shocked to receive flowers from them after they knew why I was having the bracelet made that to me showed how much of caring company they are. 🥰 the bracelet itself is absolutely beautiful I love it so much ❤️ this is the third piece I have ordered and never been disappointed. Will definitely be buying again 🥰 also tried to upload a photo of the bracelet but didn’t work but it was the white quartz personalized bracelet and I had DAD and his birth stone ❤️”

Helpful Report

“I’ve ordered a few things from Abbots and I think there products are great, customer services are also very helpful. There jewery make me and my girls happy lol”

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“Not a great colour , the gold appears brassy ! Would have been great other than this and the paw charm was perfect for what I wanted”

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“Bracelet tarnished within 1 month - very disappointing however the customer service department was good.”

Helpful Report

We're so sorry to hear about this issue with your bracelet, but so pleased to hear that our customer service team were able to support you with this. If you need anything else at all, please don't hesitate to follow up with the team via the current email thread 🧡

“Terrible customer service! After numerous issues with shipping order finally said it was delivered but was actually not. I have been unable to get a response from anyone after numerous attempts. Do not buy from here, complain scam”

Helpful Report

We're so sorry to hear that you haven't yet received your order and would love to get this sorted for you. I can see that our customer service team have responded to your emails in order to resolve this for you as quickly as possible. The emails will be from help@abbottlyonsupport.com and we'd recommend checking your junk/spam inboxes just in case! If you'd prefer an immediate reply, please don't hesitate to use the live chat feature on our website where a member of the team will be able to discuss this with you right away 🧡

“Faultless customer service!!!!! I contacted them about a bracelet that I’d bought and they agreed to replace and then offer a full refund as it wasn’t quite what we expected! Highly recommend using this company!!”

Helpful Report

“Excellent service as always”

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“Poor service. Placed an order and sent an email 8 minutes after, and contacted the help team at 8.30am the morning after placing the order to say i’d made a mistake and needed to cancel, to be told i’ll need to accept the order and ‘try to return’. Basically once they have your money, thats it.”

Helpful Report

Hi Rachel, Thank you for taking the time to leave us a review & we're sorry to hear that we were unable to assist you with cancelling your order. In order for us to ensure that we get orders out as quickly as possible, you are not able to cancel an order or make any changes at all once it has been placed. This is stated in our Terms & Conditions, but we're sorry for any disappointment that this may have caused. You are able to return any non-personalised items within 100 days of the date of delivery of your order. You can find more information about our returns policy on our website. Kind Regards, Abbott Lyon Support

“I bought 2 custom necklaces, upon arrival I noticed that one of the custom necklaces had the wrong charm. I immediately proceeded to call customer service and they were so helpful and friendly. Abbott instantly sent me another necklace with the accurate charm and I can't thank them enough..The necklace is beautiful, well done, the name plate is strong not dainty. Absolutely gorgeous... Thank you ABBOTT LYNN, I will definitely recommend to friends and Family.”