Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.20

4.2 Rating 10,091 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 10th April 2025

2268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service is absolutely outstanding unfortunately I have had to reach out to them a few times with problems with broken bracelets”

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“The design and the shape looks gorgeous and I loved it”

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“I ordered the crystal heart bangle which arrived within 3 days and was beautiful. Unfortunately the bangle was too small and I had to return it the following day. I followed all the return instructions and took it to an Evri drop off point as instructed. 6 days later I have not heard whether my return has been received or processed. I was really hoping to exchange this for the bigger size but have not heard anything despite emailing Abbott Lyon about the return. Fingers crossed I will hear back soon.”

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“Good quality metal however name ‘Louise’ doesn’t look like this which is disappointing people can’t tell what it says”

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“I love my bracelet but one of the stones is missing. Very disappointing but I don’t want to send it back again.”

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Hey Anette - We won't ask you to send a faulty bracelet back! Please don't hesitate to reach out to our team at help@abbottlyonsupport.com with some images of the fault and our friendly team will help you with this!

“Chain a lot finer than I thought so is the heart bracelet so am disappointed with purchase. Not easy to return as no return slip in box. Ordered wrong size s/m in bangle and only suitable for a child so not happy at all. Won’t be ordering again. You should be able to speak to someone rather than online chat.”

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“The jewelry was perfect but the delivery took a month from payment and it only arrived on Christmas eve, too late for me to send it to my granddaughter 😭”

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“Ordered Dec 2nd in plenty of time for Xmas, but didn’t receive it till after Xmas, it was a present for my daughter, so was disappointed, however the bracelet is lovely.”

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“I'm still waiting for my order to arrive. But I'm sure the packaging is lovely, and the overall finish will be perfect. I can say the customer service has been good.”

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“Necklace was lovely. Disappointed that it came in a place bag inside a cardboard box. For the amount of money I paid for the necklace I would have expected a proper necklace box!”

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“Delighted with jewellery something went wrong at checkout and ordered too many gift bags and paid £22 extra, advised next day order would need to be cancelled however not possible as engraving on one item and company policy NOT too refund bags. This is very disappointing not to be able to amend or refund for such an obvious mistake with bags, for an otherwise good service.”

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“Im not happy regarding not gettinh my reduckion.”

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“Very poor customer service never got two for one like advertised and never got 10% off first order”

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“Good delivery service. Little disappointed with bracelet. Got a silver one and looks very tarnished already added charms look out of place.”

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“Took a little longer than I thought, but also still waiting for part of the order!! Pleased with what I have though”

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“Not what I expected. The initials are interlinked so the O looks like a D”

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“Was excited to get a beautiful christmas present from you for my daughter who has been brave enough to come out of a domestic abuse situation with my granddaughter. I was assured it would be ready for christmas ad was in communication about finding it hard to get my 6week old granddaughters print, the lady who helped was great, but I have now been told it will not be here for christmas, deveststing as that's her main present.”

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“I really like the products but I've had two faulty birthstone charms - the silver tarnishes and the colour fades - which is not in line with how the product is advertised. Customer service were great sorting the issue and replacing.”

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“Find it very hard to open little bit small hard to see photos but I like it”

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“Customer service great Fantastic quality goods But had the charm bracelet less than a week & the clasp has come open & I’ve lost the bracelet not happy. Not very secure clasps”

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Abbott Lyon is rated 4.2 based on 10,091 reviews