Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.18

4.2 Rating 9,690 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 2nd March 2025

2459

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received this item. I ordered over 7 weeks ago and yet nothing. Promises after promises it still did not arrive for Christmas. Very disappointed”

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“This was ordered as a Christmas gift on the 2nd of December and it's not here as of the 27th. Yet after ordering I receive promo emails from them offering Christmas delivery if ordered by the 18th... I won't be surprised if turns out this is a $3 Aliexpress bracelet on delivery if it ever shows up. Picture of order confirmation included before they reply with the boilerplate "we can't confirm your order with the information provided" response. 👎”

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“Do not order from this company. My order still has not arrived and it was placed over a month ago. I have asked for help, refunds etc and nothing from them. This is crazy.”

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“Great service and the products are amazing 😉 x x”

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“Thank u so much abbott lyon”

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“Absolutely love there beautiful jewellery.. Ordered for my self And reordered for Christmas gifts Excellent quality Good price Beautifully packed And fast delivery”

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“Ordered twice. Both got lost. I felt the emails from customer services were just full of false platitudes and no one really looked into my complaint. In the end I did and discovered they had used an incorrect postcode. Even after having been asked to confirm my address before the replacement was sent out.”

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“Absolutely love my bracelet and can't wait too wear it.”

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“Excellent service and lovely products”

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“My original bracelet broke but when I contacted customer services they sent out a replacement very promptly. The replacement is different to the original (the chain and clovers are different) but I much prefer them as they appear to be less likely to break again and of a better design. I’m really happy with the customer service as I am already a repeat customer and will continue to be so”

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“Fantastic service. First item bought as a Christmas gift and I would highly recommend as the bracelet is lovely. Lots of effort gone in and will 100% use again”

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“Shocking service from Abbott Lyon I would tell anyone interested to give a very wide berth! I ordered a custom bag for my daughter’s Christmas and the custom name arrived with no bag! You can’t make it up and customer service didn’t even try to resolve. I will not use again and definitely not recommend.6 days to go and I have to go and find another present oh and I won’t get my refund for 3-5 days!! Avoid avoid avoid”

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“I saw this brand advertised on TV with Stacey Solomon. I purchased the small initial necklace with birthstone pendant for my sister’s birthday. When it arrived I was delighted…… I want this for myself now 😂 Lovingly wrapped very high quality. Delivery excellent. I know my sister will be over the moon when she sees her necklace. Highly recommend this site for any jewellery purchases. I will be ordering again in the New Year. Keep up the good work :) Have a lovely Christmas 🎅🏻”

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“If I could give 0 stars then I would. The 12-15 days delivery took 22 days, and then this arrived... Baring in mind I ordered a personalised ring for 'Paige' as you can tell from the photo, it does not read that. They're trying to state that it's the font and wasn't incorrect, but surely if the P and the a have merged, then that is a fault, whether with the production or design. Unless you have seen a photo of the item personalised in the name you require, I wouldn't waste your money because if they create it and its a faulty design they won't replace or refund you and you're stuck with an item that doesn't say what you want it to say...”

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“I've gone from a failing marriage to one where the Husband has no idea what he wants, Yet he can't keep his hands off me. I go to bars and have men approach me as if I'm Queen Elizabeth or something. If you feel cheated on and need a proof to move on email Maverick at BLUEHACKANGELS407 (AT) GMAIL COM, he helped me to Hack my Ex's phone and I realized the results with men are only a side effect to the satisfaction you feel with yourself as a woman, i no longer need a man for anything except pleasure, it's bizarre. which i had met Maverick at birth, LOL”

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“Order a item over 2 weeks ago and still has not arrived 😕 will not give me answer to when it will be delivered”

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“Incredible service responded quickly and helped with any issues. I could not recommend their products anymore, they are of amazing quality!!”

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“My package Never arrived,and it's been 2 months since I ordered. Terrible service”

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“Just overall a pretty dishonest company. They don’t come close to their estimated delivery date, lie about their product, and are very difficult to get a hold of. I’d give 0 stars if I could. After a month of back forth I gave up on them and I’m awaiting a refund I’m not confident that will ever come.”

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“Absolutely love these earrings, great quality, great price they look fabulous on, super fast delivery. Very happy customer”

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Abbott Lyon is rated 4.2 based on 9,690 reviews