Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,480 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service as usual, I’ve boot lots of things and generally been pleased, if I have an issue it’s been resolved quickly and lovely customer service support.”

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“Love the updates during the making process and the pieces are lovely”

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“Love them ❤️ my favourite pieces of jewellery are from them I were my heart disc with my inital L pendant. I wear them everyday. Abbott Lyon jewellery is amazing and well worth the money.”

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“I haven't received this yet”

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“I didn’t receive my gift bag, I have emailed to try and get it sent to me but no one has got back to me”

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“I love the necklace, it looks great on, and very stylish. My one small niggle is that the link you fasten to is very small and therefore quite fiddly.”

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“Fantastic jewellery Fast service 100% recommend Abbot Lyon”

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“Lovely bracelet I’ve had my eye on for a while & super fast delivery.. great service as usual Thx Abbott Lyon”

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“Amazing item! I literally wear mine every day, delivery was a little longer than expected but still arrived before my birthday!”

Abbott Lyon 5 star review on 27th August 2023

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“Extremely Poor Customer Service and Delivery Experience My experience has been quite frustrating. Their customer service is almost non-existent, taking 1-2 weeks to respond to emails and then repeatedly asking for verification. I ordered jewelry which hasn't arrived even after 4 weeks, and the customer support's responses have been unhelpful. They claimed to be checking with the courier, but two weeks later, there's still no update. Despite calling themselves a luxury jewelry brand, the service feels cheap. At this point, I'm unsure if I'll ever receive my order.”

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“I like the necklace but even though the emails say they go through quality control etc the necklace didn't match my order. I think the company is taking on more than they can handle. Customer service was very slow to respond and I still don't have a replacement”

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“Perfect bracelet, great customer service. Have already placed another order”

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“I was really pleased with my bag when it first arrived, although it broke within a few days and barely any use. I have emailed Abbot Lyon and nothing has been done. Really not impressed and definitely wont be ordering again.”

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“Amazing quality amazing service & I will be ordering again love it thank you”

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“The item I ordered is beautiful but to big to wear even on the tightest catch. It hangs right down onto my hand. Disappointed i have a lovely unwearable item.”

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“Order was incorrect. There was a clover missing and the initial I had included looked very scuffed and scratched.”

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“A lot of the same complaints no customer service skills I got a lovely necklace with initial on I ordered and paid for the gift box as well 3weeks after necklace arrived still no gift box I've tried 7 times with emails and getting told we will reply in 5days absolutely disgusting service over a £10 box !!!!!”

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“Amazing quality pieces and brilliant service and communication. Will definitely be ordering more.”

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“Excellent service, communication fantastic. Then received my necklace and it’s even nicer than online 100% recommend and will definitely use again”

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“Love the earrings good quality and look great in my ears just the right size thanks.”

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Abbott Lyon is rated 4.2 based on 8,480 reviews