Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,332 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 23rd January 2025

2407

Anonymous

Anonymous // 01/01/2019

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“Abbott Lyon custom service has been excellent and very prompt to answer my concerns and help me with an exchange.”

Helpful Report

“Obscene wait times, unhelpful automated customer service. Dreadful company. Orders progress through 5 stages before sent, each progression notifies you with an email. My order has gone backwards multiple times! Been left in the "Ready to deliver stage" for a week. Missed the birthday of whom the gift was for. Can't speak to a human. Still no news on delivery. No specific updates on order just "It will come when it comes" attitude”

Helpful Report

Thanks so much for this feedback. I can assure you that you were talking to our agents each time but I will absolutely pass this feedback on to our team so that we can look for ways to improve. If we may be of any further assistance, please don't hesitate to reach back out to our team at help@abbottlyonsupport.com

“Have brought three items from AL one personalised necklace that was a Christmas gift the clasp broke, however AL did replace it after weeks of waiting for it to arrive the same thing happened! This time I asked for a refund and expressed my disappointment. I was told I could only have a voucher, as this was my daughter’s Christmas gift I agreed this time we went for a completely different item a small pearl necklace it arrived promptly however after three wears it’s started to stretch was once again very disappointed. On contacting customer service they decided that they would once again replace the faulty item and refund me for my original purchase. So my story ends in my favour however I’ve lost faith in the products for the price you pay.”

Helpful Report

Thanks so much for taking the time to leave this review for us and share your feedback. Please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve our products and services. If we can assist with anything else at all, please don't hesitate to reach out to our team, where we'll always be on hand to help!

“So disappointed with tigers eye necklace. Ordered 18.20 inch chain its more like a 16. Tigers eye is tiny I was expecting bigger due to price .wont be ordering again from this company also took 3 weeks to come”

Helpful Report

Thanks so much for this feedback on your necklace! I can see that you have ordered the 18-20 inch chain but if you think there may be a fault, please don't hesitate to let us know and we'll be on hand to help you with this😊

“Has changed colour to pink very quickly”

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“Great company with beautiful jewellery, they make buying jewellery so easy for my wife as she loves every item I have got for her..”

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“Abbott Lyon has a way of making you feel special and valued as a customer. I love all their pieces and am always drawn to them as my go to site for gorgeous long lasting jewelery. I have purchased a few items already and I'm sure I will purchase from them again.”

Helpful Report

“Item faulty unable to help as it was a gift Regardless it’s a item that they produce Such a shame it wasn’t cheap Unable to wear as clasp is rubbish keeps falling off I wouldn’t recommend the heart bracelet Try another item or buy from another company”

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“The prettiest, best quality, jewellery pieces that I absolutely adore!! I’m going to be skint at this rate!! Highly recommend this fabulous trendy company & now wouldn’t go anywhere else for my jewellery!”

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“Ordered Sunday morning, delivered Monday afternoon! Beautiful necklace, I love it!”

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“The customer service were helpful and delivery was not quick, but within the timescale given for a personalised item. The personalised bracelet broke on the first day of wearing (detached next to one of the letters) so a replacement was sent. This lost two of the 'diamonds' within a fortnight. I was hugely disappointed as it had been a special gift for my 16 year old. I would add photos but it would show my daughters name.”

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“I was really pleased it was for a present and one of the stones is missing from the anklet so I was disappointed”

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“Absolutely fab from ordering to delivery and delivered on a Sunday Absolutely would recommend your products the bracelets are gorgeous and the watch I ordered is absolutely stunning my daughter will be thrilled on her birthday Thank you so much xxx”

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“Purchased a bracelet, one letter fell off. Received a replacement with no issues and now this has broken after wearing it twice. Bad quality for the price”

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“Do not buy, awful customer service. False advertisement of what you have actually ordered. I thought I was buying the kisses necklace but no where did it tell me you have to add each x as a charm and even know the necklaces were only in production stage they said I could not add and pay for the extra charms. Shocking!! Paid £120 for this. Still have not received the necklace’s.”

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“Always the best service and jewellery, won’t shop anywhere else!x”

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“Awful customer service. Ordered a personalised bracelet for my daughter’s and it has still not arrived by promised delivery date! And didn’t receive any updates on my order. It’s almost a month since I have placed the order.”

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“Do not buy from these. They keep saying Quality control have sent the batch back, you will receive soon. But still NOT received anything.”

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“Haven’t even returned my item yet, but it did not arrive when they said it would. Customer service just keeps giving me a tracking number that doesn’t even have any info. Tried canceling, but they stopped responding”

Helpful Report

“I purchased a clover leaf personalised bracelet, after only wearing it a couple of times the link between the initials broke. Customer service were amazing and gave me a code to purchase another item. I chose to buy the same bracelet thinking it wouldn't happen again and now the chain that tightens the bracelet up has broken. To say I'm disappointed is an understating.”

Helpful Report

Abbott Lyon is rated 4.2 based on 9,332 reviews