Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.20

“Still not received it”

Thank you for taking the time to leave us a review & we're so sorry to hear that your order hasn't arrived. Due to the Royal Mail strikes which have taken place on various occasions over the last 2 weeks, we are experiencing a delay in the delivery of our orders - this is also affecting the updating of tracking. The standard delivery time frame has been extended to 4-7 working days but we are sure it’s on the way! We’re so sorry for the delay & can’t thank you enough for your patience. We're now beginning to see updates to tracking, so please do continue to monitor the shipment of your order - we would recommend using the Royal Mail app. If you still haven’t received your order 7 working days from the date of dispatch (this excludes weekends, 24/25/30th November & 1st December), please get in touch with us via email on help@abbottlyonsupport.com & we’ll be here to assist you. I apologise for any upset caused as a result of receiving an invite to leave us a review - this is unfortunately an automated email which is sent within the standard time frame of which we would expect the order to arrive in usual circumstances.

“Still not recieved item”

Helpful Report

Hi Alan, thank you for reaching out to us and I am sorry to hear that you haven't yet taken receipt of your order. Taking a look into this further for you, I can see that my colleague has been in touch with you with an update. If you need any further assistance, feel free to reach back out to us via the current email thread.

“I have not received my order and I understand a replacement is being sent”

Helpful Report

Hi Lesley, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please be assured that we are most definitely facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. We have dispatched our orders within the advised time frame & now have to trust that Royal Mail will fulfil their duty - now that we do not have your order, we are unfortunately no longer in control of it. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Hi I wasn't very impressed with this item”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Rebecca - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“I dont like it..the chain part interconnecting the letters is wonky The metal is very dull. Still havent received my extender.”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Laura - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“Absolutely took ages to arrive”

Helpful Report

Hi Sandra, thank you for taking the time to leave us a review & we're sorry to hear that it took you longer ro receive your order. Please be assured that we are most definitely facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. We have dispatched our orders within the advised time frame & now have to trust that Royal Mail will fulfil their duty - now that we do not have your order, we are unfortunately no longer in control of it. Kind regards, Abbott Lyon

“It’s been 4 weeks since I ordered ,still no bracelet - I understand it’s been personalised so this can take up to 14 days - but not 4 weeks . I’m now delayed on giving this gift to a friend . Really disappointed .”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Would love to review this but have not received my order yet.”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Disappointed This bracelet is tarnishing!!”

Helpful Report

Thank you for taking the time out to leave us this review, Gillian! So delighted to see that you are happy with your item ✨

“Haven’t received yet”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Still waiting for my purchase 😠”

Helpful Report

Hi Rita, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please be assured that we are most definitely facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. We have dispatched our orders within the advised time frame & now have to trust that Royal Mail will fulfil their duty - now that we do not have your order, we are unfortunately no longer in control of it. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Much finer chain than the picture portrayed…disappointed”

Helpful Report

We’re so sorry to hear that you aren’t 100% happy with how your order, Helen - please be assured that we have passed this on to the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this!

“I would love to tell you my opinion and what I think. But seems as I havnt received the item I've paid good money for and to get delivered I might aswell have picked it up myself”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I have still not received my order ordered on 11/11/22. Today is 3/12/22”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please note that our bespoke pieces take up to 15 days to be made before they're ready to be shipped, as advised on the product page. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I still haven’t recieved my order yet despite ordering a month ago. Before purchasing it should tell you how long rather than an email a few days after ordering.”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. Please note, our bespoke pieces take 12-15 days to be made before they're shipped, as advised on the product page. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I’d love to leave a review, but as I haven’t received my order yet unfortunately I can’t”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“It is hard for me to review my purchase as I am still waiting for it to arrive. To be fair I think the delay is due to the Royal Mail strike. I have chased with Abbott Lyon Today but told to wait until 9th December. Not sure where my order is laying around but have to hope it arrives soon and not damaged.”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Received a review email and still have not received my items yet!”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“I can’t review it as I haven’t received it yet!! Can you advise please?”

Helpful Report

Hi there, thank you for taking the time to leave us a review & we're sorry to hear that you haven't received your order. We are currently facing a disruption as a result of the recent Royal Mail strikes but are doing our very best to ensure our customers still receive the support & reassurance necessary. Unfortunately, we don't have any control over these delays, however we are aware of the impact that they are having & completely understand your frustration. Please be assured that your order is on its way & in the unlikely event that you don't receive it, we will be here to assist you right away. Kind regards, Abbott Lyon

“Very small S dissapointed”

Helpful Report

Thank you so much for the review, if you ever have any questions regarding your recent AL order or you need some support then you can always reach us at help@abbottlyonsupport.com

Abbott Lyon Reviews