Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,467 Reviews

77 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Visit Website

Write Your review

Tell us how Abbott Lyon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I can give them zero star this Company and customer service they are not helpful at all. I just ordered two things from them. I didn’t receive just one and I keep sending them emails emails and nobody response and nobody call me back and nobody even give me my money back for full refund. This is terrible company with customer service I don’t know why they don’t have like phone number to call them back. They have just email I just keep sent them and nobody response. I’m not gonna order any more from them but company bad customer service. I lost my money with this Cheap company. Shame on you.”

Helpful Report

“Disgraceful company. Placed an order with the incentive of receiving a bracelet if I spent over a certain amount. When my order was recieved two items were missing one of them being the complimentary bracelet. They are now saying they have none left so they have just cancelled it from my order and I will not benefit from the offer. I have asked to cancel my order in that case and I’ll send everything back but they said it’s against there terms and conditions to change or cancel an order - funny that considering it’s exactly what they have done! I have been conned into placing an order basically. I’m sure that’s against the law. I still haven’t even received the other item I paid for. Will be taking the matter to trading standards out of principal.”

Helpful Report

“Unfortunately, my review is not for the product itself, but for the courier service that Abbott Lyon uses. It's crucial to choose a reliable delivery partner, and in this case, the experience has been disappointing. My shipment arrived in Greece (an EU country), but I have yet to receive any feedback or delivery information. On September 18th, I requested details on Abbott Lyon's non-delivery policy, but as of now, I have not received a response or any update regarding my package.”

Helpful Report

“I love the look of my bracelet. I have the silver version with 3 clovers (one plain and the other two with my children’s initials). Service was great and I loved the email updates of the progress of my order. Only one side of the slider moves so, if you have large hands (fortunately I don’t) it may be difficult to get the bracelet on. The slider is also very loose so, because the bead is quite large, the bracelet loosens and I’m constantly having to tighten it back up again.”

Helpful Report

“First time making a purchase, I ordered the blue clover braclet personalised 5* ordering 5* emails with updates with every step 5* delivery , I received this withing 1 week , packaging 5* I was that impressed I decided to purchase again this time it was from Stacey solomon collection heart earrings & heart ring personalised with birth stone again received these all 5* again within 3 days to Belfast with both items I received discount and a free birth stone necklace thank you so much for everything”

Helpful Report

“Ordered a custom anxiety ring following the size guide online. Ring is literally cutting into my skin. Size is so small compared to the finger measured and because it's a custom item I presume no return possible 😞 This really sucks as it is very pretty but also so expensive so won't be ordering a new size. Disappointed”

Helpful Report

“Phenomenal customer service and beautiful pieces for any occasion”

Helpful Report

“Lovely earrings, well made.”

Helpful Report

“I’ve always loved my name necklace, it’s such a classic piece. The delivery was quick and after sale service was great too, email updates on my personalised item and friendly staff when contacting. Can’t wait to buy more to gift my friends so we can all have matching!!”

Helpful Report

“I have been shipping with Abbott Lyon for years and I love each and every piece that I own. I always gift my mother something special for Christmas each year and now it's a tradition”

Helpful Report

“They've always been a great help whenever i have questions or if I need some advice picking something to buy as a gift. Great customer service.”

Helpful Report

“My wife picked these earrings as part of her birthday present, once they arrived after a few days after ordering, she hasn’t taken them off her ears she absolutely loves them Well done to Abbot Lyon would use you again”

Helpful Report

“Wow ♥️ I adore this watch ⌚️ it's stunning, I've had so many compliments whenever I've worn it . I've only recently started buying from Abbott Lyon & I love every piece so far 😍 will definitely be a repeat customer.”

Helpful Report

“AVOID!!!! They don’t send out your orders! I have been waiting 6 weeks for my orders which were for my mums 50th and my nans 70th! Ignoring all my emails and haven’t sent me my items do not order from them!!! Annoys me as they can send influencers thousands of pounds worth of jewellery but couldn’t send or help me with my order! Worst customer service I have ever recieved and I will never order from them again! Honestly do not order from them! They are a scam company I think which only send out half the orders and pocket the other half of the money awful company”

Helpful Report

“Very happy with the speedy delivery, beautiful packaging and most of all the gorgeous design and product.”

Helpful Report

“AL2056717 Ordered a gift for my wife for her birthday, I noticed immedialty that on the necklace I had put charm 1 as L and charm 2 as E when infact it needed to be the other way around as Charm 1 should be E for our eldest child and charm 2 L for our youngest. I noticed straight away and contacted customer service to ask if we could cancel the order or just amend it. I was emailed back to say it can not be cancelled as it’s gone to production which is fair enough, however as the item isn’t going to be delivered until 10-12 days I asked if we could just simply tell the production team I need the letters the other way around. In my opinion this isn’t a hard fix I am not asking for new charms or new products just simply change charm 1 &2 around. I have sent countless emails and no one has gotten back to me, it’s almost as if they can not be bothered to make the amendment. I am absolutely gutted I have to just wait for the incorrect item to come and as it is custom just accept it :(. I know it was an error my end but I notified Abott less than 2 hours after the order was made surely this change can just be done. Saved up most of the year to get my wife this gift for her birthday as she loves Abbott Lyon stuff but I feel really let down and undervalued now. I don’t think I was asking a lot Sam DEANS”

Helpful Report

“I made several successful investments with this broker Netteler before losing 80% of my savings to the trading broker. It cost me so much money and pain to invest in a broker that was not even real. But All thanks to, Mac Wiki for helping recover all my losses back '' wikihelpdesks @ gmail .com '' am currently investing with { wiki help desk } because they are reliable.”

Helpful Report

“Missing items . Customer service ignored request for missing item to be sent or refund . Emailed repeatedly. Do not buy ,”

Helpful Report

“While, Abbott Lyon offers stunning, high-quality jewellery, their customer service leaves much to be desired. I've reached out to their support team multiple times, only to be met with unresponsiveness and frustration. It’s truly disappointing, as a brand that prides itself on being luxurious, should excel in how it treats its customers. A luxury experience is more than just the product; it’s also about how customers are supported, especially when issues arise. Unfortunately, Abbott Lyon seems to miss the mark here.”

Helpful Report

“Absolutely love my necklace. Looks more expensive than it was. The company kept me up to date all through the process of my purchase.”

Helpful Report

Abbott Lyon is rated 4.2 based on 8,467 reviews