Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,351 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st February 2025

2411

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and delivery! Will buy again from them in the future!”

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“Products look nice”

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“Beautiful bag, present for my daughter to she was over the moon with”

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“Absolutely stunning! I have ordered another 2 items!”

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“Love the necklace and kept being informed of progress”

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“Nice necklace shame about the packaging. Would have been 5 * if box nicer”

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“I have ordered a clover bracelet personalised with my name on it for my Mrs however it has not even been a month and my Mrs wears the bracelet only sometimes and the letters have come off ? Not the quality promised for the price that is paid”

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“Really I feel I shouldn’t Evan been giving a review unfortunately iv payed out still do not have the product this was over months and half ago , occasion has now sadly been and gone so I have had to pay out again for another presant . It’s taken emails upon emails to get matter sorted was so looking forward to seeing family members face , it’s showing as delivered but picture is not my house feel very let down by the whole experience”

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“In love !!! Thank you !!”

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“Very disappointed with this item Lettering bad and when complained extremely bad customer service. First email they agreed to replace it. 2nd email said they wouldn’t replace it as the lettering would be the same, and the item was faulty 3rd email from them refused replacement or refund and told me it was meant to look like that. I would not recommend buying from them the customer service is awful.”

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“They will not answer questions about how much lead and other toxic heavy metals are in their jewelry.”

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“Purchased as an 18th birthday gift and they absolutely loved it.”

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“I ordered this for my daughters 21st, so she hasn't seen it yet. I really like what I have bought. Beautifully packaged and a very quick delivery time.”

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“Initially found the experience of ordering through Abbott Lyon good. Received my order but had to re-order another item due to it being the wrong size. Since then I’ve not received a refund and it’s now going into a month since I’ve had any contact. I’ve sent my confirmation of collection and the company have received the returned item but no refund has been received. Poor service and wouldn’t recommend.”

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“Didn't get the correct item that I had ordered and don't appreciate getting bombarded with emails about how you have done”

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“I ordered a personalized purses for my… I ordered a personalized purses for my friends birthday which is on Friday. The delivery was supposed to arrive today, however, it did not. The tracking number I was provided is incorrect as I’ve tried it on both DHL and USPS. I’ve emailed them, but the numerous reviews I’ve seen leads me to believe I won’t be getting a response in a timely manner. I am greatly disappointed as I know my friend would’ve loved her personalized gift and right now I’m all out of options.”

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“Bought as birthday present for my daughter she absolutely loved it will definitely buy again in the future”

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“Very disappointed - I’m still waiting for you to reply to my enquire. I wanted to change my delivery address and my request was ignored and I’m still being ignored.”

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“About all that went right was me placing the order through the website and paying money. From there it was a complete mess from late delivery, to delivery being rejected by their own collection point, and then trying to cancel the order. Not being able to speak to anyone and having to email numerous times only to get replies 4 or 5 days later just isn't what you expect customer service levels to be.”

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“This has still not arrived after numerous emails sent. I will be giving it till the end of the week for this to be rectified and if nothing is done I will be making a formal complaint.”

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Abbott Lyon is rated 4.2 based on 9,351 reviews