Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,320 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 23rd January 2025

2407

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chain a lot finer than I thought so is the heart bracelet so am disappointed with purchase. Not easy to return as no return slip in box. Ordered wrong size s/m in bangle and only suitable for a child so not happy at all. Won’t be ordering again. You should be able to speak to someone rather than online chat.”

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“Ordered on 1st December only arrived on January 13th following many emails and lost item.”

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“Absolutly perfect personalised necklace for my daughter as a christmas pressent. beautiful quality and whats more a follow up email with a further discount for future purchases. so what did i do. purchased another not 1 but 2 personalised necklaces for myself and my friend. so so happy will definatly be back for more. OUTSTANDING 5*”

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“I am very impressed with the quality of the jewelry. I am even more impressed with their customer service communication!”

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“Lovely jewellery Packaging very nice”

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“I bought the gold plated named necklace last year for my son & daughter. They loved them so much and they wore them all the time and they look as good as new! This year I bought another 2 for my nieces.”

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“Fabulous service fast and beautifully packed . Lovely gift for my sons girlfriend x”

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“Do not buy anything from this company! Such a scam! Not cheap and I’m still awaiting the jewellery I ordered on 6th Dec 24 as a Christmas present for my partner. I’ve chased several times and just received lies and false promises in response. Today (12th Jan 25) they tell me they haven’t even started to make my jewellery yet!!!!! Complete joke!”

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“Was not happy with tone to receive, not all items included and still waiting for missing items.”

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“Ordered 2 pairs of earrings as a gift for friends. Earrings arrived, I opened them to check they were correct. I opened the box and the earrings (hoops) were tiny. I knew they were too small as they look like the size to fit a child. Therefore, i went on their website to start a refund or even to swap for studs. I received an email stating that they do not take returns on earrings (despite them not being touched or even worn) due to hygiene. I understand this and respect this, but not once before purchasing does it state this, and not once does it clarify that once bought that there isnt a way of returning or swapping. I have emailed and customer service is absolutely useless and no help at all. I am not stuck with 2 pairs of £60 earrings that are no use to me and no help at all. I would avoid buying from this company unless you know for sure it will fit - as they do not accept returns on most items. Diabolical! I will not be using again and will make sure friends and family avoid too”

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“Iv had nothing but trouble with this company, Iv placed an order for fingerprints chains and the prints I sent back were rejected 5 times , eventually I gave up and I was offered store credit for the items I paid for, the email stated I had 3 months to use it but I couldn’t use any discount code.. I decided to order different pieces of jewelry for my daughter s for Christmas and only used part of the store credit and decided to use the balance after Christmas when I was less stressed . I ordered their jewelry on the 1st of December and I didn’t receive them until the 3rd of January which meant I had no gifts for my daughters for Christmas, I sent email after email enquiring as to the whereabouts of my items to be told they didn’t know if they were lost or stuck with delivery company . When they eventually arrived I heard nothing from the company offering an explanation or apology for the delay and now when I tried to order another piece of jewelry with the balance of my store credit I was told I had to use it all in one transaction so I lost the balance, which it never stated this in the email. Iv emailed this and attached the original email offering me the store credit and up until now Iv still received no response…. To say I’m absolutely disgusted and disappointed with this company is an understatement”

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“the best quality jewellery for such an affordable price”

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“Beautiful bracelet bought for my daughters 16th”

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“Unbelievable service and great value”

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“Amazing quality of jewellery and the packing and speed of delivery was excellent. I will be shopping here again!”

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“Excellent service very impressed thank you very much.”

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“Amazing service so impressed thank you so much.”

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“Thank you,I love these 2 necklaces. & am getting nice remarks about them.”

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“Amazing service and amazing necklace, my wife was so pleased and surprised to receive it at Xmas. Really pleased with the customer service, necklace arrived wrapped and in perfect condition.”

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“Don't trust this company Don't trust this company. They informed me that there is a coupon I need to use to order a neckless after I paid them £149 up front, now because I don't know what coupon they are talking about or its lost they can't continue with my order and not refunding me money. This order was for a neckless with finger print on the heart pendent and a message in graved in the back. Just an update to all. I have order and had my order confirmed via email. I have put in a complaint and they still have come back with they can not help me, they will not process my order as they believe I lost a piece of paper with a credit code (and no email with code). I didn't see not credit code, they refuse to complete my order which was a gift for my mother and won't give me a refuse. they are just outright keeping my money, that in my eyes is steeling !!!!”

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Abbott Lyon is rated 4.2 based on 9,320 reviews