Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.20

“The silver is not nice. Really wished I ordered gold. The silver actually looks cheap whereas the gold does not”

Hi Tracie, I am so sorry to hear that you are unhappy with your purchase. One of our lovely customer service team has contacted you via email to discuss this further.

“Bracelet was very nice - service unfortunately wasn’t. I paid for next day delivery for Tuesday as it was a birthday present that I needed on the Saturday. It actually came on the Saturday too late for me to give the gift to my friend”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

“Not really worth the money”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your Gift Card, Gemma - this is disappointing for us too. We try to be as transparent as possible when advertising our pieces by including measurements in each product description. As your card has been customised for you, it is non-returnable - however, I do hope that we'll see you again in the future.

“Again, chain not long enough even with extender This one’s coming back too sorry very very disappointed!”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

“The ring come on time and packaged well, however, after a few days wear the 3 of the 6 stones have come out so would not buy again.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Ordered a personalised necklace and waited 2 weeks as expected for this to arrive. Unfortunately I was sent someone else’s order ( a bracelet) . I spoke to customer services who were very apologetic and offered to re order my necklace but I would then have to wait another 2 weeks. I politely declined as no guarantee that this wouldnt happen again. First time using Abbott Lyon so very disappointed”

Helpful Report

Hi Kate, I am so incredibly sorry to see that you have received the incorrect order - we commend our warehouse team on the care & efficiency that goes into every order, so this is disappointing for us too. I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and that it is all sorted. If you need any further assistance then please feel free to reach back out to us via the current email thread.

“Dispatch was really quick and my orde arroved witihin a few days which was fabulous. The design of the necklace i ordered is lovely and the charms are really nice too however I have found that the rose gold finish is very dull and not a bright shiny rose gold like other jewellery I have which is a huge shame as it gives it a tarnished weathered appearance as though it's old and the shine has worn away. Doesn't appear the same as on the photos.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Had my eye on this bracelet for a few weeks as it’s beautiful, but was very sad that stones started falling off the first day I wore it, lovely bracelet though”

Helpful Report

Hi there, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“I usually love their jewellery collection”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your order - this is disappointing for us too - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“I got one of these name bracelets from my daughter for a gift. The first one took a ridiculous length of time to come, when it arrived one of the links where the letters are attached had not been properly connected and it fell apart just getting it out of the box! My daughter was told she could get a replacement but it was too close to the date she wanted to give it to me, so she managed to join the link together successfully and chose an alternative. Only about 3 months later the bracelet has broken again at another link. At £70+ and not even real silver, this is really bad and I'm so disappointed. Would not buy again and would not recommend to friends and family without giving an honest opinion.”

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I unfortunately cannot locate the order with your details, if you are needing any assistance, please don’t hesitate to reach out via email on help@abbottlyonsupport.com as we are always happy to help.

“Looks lovely but doesn't sit right, letters catch my neck. Unfortunately not a good buy for me. Bit disappointed.”

Helpful Report

Hi there, thank you for reaching out to us! Please be assured that we are reaching out with regards to your query so we can discuss this further. We advise you to keep an eye on your emails and lookout for an email from help@abbottlyonsupport.com. We look forward to hearing from you!

“First item faulty, replacement incorrect, second replacement also incorrect. Apart from the excellent customer service via WhatsApp its been a joke.”

Helpful Report

Thank you for taking the time to share your recent experience with us & we’re incredibly sorry to hear that it hasn’t been a positive one. We’re super disappointed to hear that you experienced these issues - it’s certainly not the standard that we strive for. I can see that you have now been assisted but if you need anything else, please don’t hesitate to reach out via email on help@abbottlyonsupport.com

“Loved the look of it on line. Very pretty but does not hang properly- twists upside down. The G is not hung right.”

Helpful Report

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“Flimsy metal.”

Helpful Report

I am so sorry to hear this - I have just sent you an email requesting some more information, so that we can look into this further. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“I used Abbott Lyon for the first time in January. I bought two necklaces, braclet and gift bag on 9th January. I've only just received the gift bag!! As one of the necklaces was a gift I don't think it's very good service to be honest. I personally won't use them again unfortunately and wouldn't recommend.”

Helpful Report

We're so sorry to hear that you aren't 100% happy with your recent order - I can see that my colleague has assisted you with this issue but if there is anything else that we can do for you, please don't hesitate to get in touch at help@abbottlyonsupport.com - thanks for taking the time to leave us this review.

“The quality of the anklet is good and looks lovely. However the sizing is way off! I've used the toggle on the anklet to make it the smallest it can go but that still measures 10 inches instead of 9inches as stated on the website. Their customer service team are really quick to answer but have ignored my last email where I mentioned it's still measuring larger than on the website, on the smallest toggle. I'm really disappointed because this anklet was exactly what I was looking for and now I have to pay to send it back.”

Helpful Report

Hi Ruth, I am so sorry to hear this - I have popped an email through to you so we can get this sorted as quickly as possible for you! It will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“From ordering the necklace to delivery a very good experience. I needed to speak to them and I contacted the through WhatsApp and my query was answered very quickly.”

Helpful Report

Thank you so much for your kind comments, it's always our aim to provide top-class customer service! We hope to see you again at Abbott Lyon soon! x

“Dissatisfied”

Helpful Report

Thank you for taking the time out to leave us a review & we're sorry to hear that you aren't 100% happy with your order - this is disappointing for us too - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

“I am still waiting for this order and it is a Mother’s Day present, hoping it comes in time”

Helpful Report

Hi Toni, thank you for reaching out to us and I am so sorry to hear that you haven't yet taken receipt of your order - I have just dropped you over an email to help resolve this for you. The email will have come through from help@abbottlyonsupport.com. I look forward to hearing from you!

“We ordered a gold heart necklace and when it came we did not like the quality and the heart was not even in the package. I attempted several times to contact returns and got no response whatsoever. I'm still attempting to contact returns every day and still have the necklace. I have not heard one word back from them. I'm being completely ignored..Not at all happy with this company”

Helpful Report

Hi Rick, I'm truly so sorry to hear about this! I have taken a quick look and can see that a member of our customer service team has been in contact with you via email about this and in the process of getting this all resolved for you. If you need any further assistance then please feel free to reach back out to us via the current email thread

Abbott Lyon Reviews