Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,498 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful necklace and the gift was amazing”

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Thank you so much for reviewing your necklace, Susan - we're delighted to hear that you love the gift bag!💕We hope to see you again soon.

“Hi I have order 2 bracelets but have only received one. Please can you let me know when I am going to receive the second one”

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“I purchased a chain and gift bag that I paid extra for on 27.07.23 for a birthday gift on 23.08.23, but did not receive the gift bag. Very poor customer service as still waiting on a response as to whether I'm going to get the gift bag posted out or not. Tried a live chat a few times but never available.”

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“Absolutely no customer service. Recieved order with charm missing and no response to emails. Automatic responses from all other platforms and no contact telephone number. Basically once they have money they don't care.”

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“Perfect ring love it …well designed 🙂”

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Such lovely feedback, we're so pleased to hear that you love your gorgeous new ring, Jan!! ✨

“Personalised letter fell off on first use and incorrect letter”

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“I ordered a custom name bracelet as a graduation gift. The website outlined that it would be delivered within 12-15 days as it is custom made. I received it in 19 days and when the bracelet arrived it was missing the birthstone that I specified to be added to personalise it and add some colour to the bracelet. I had read good reviews but based on my experience I feel that if something is being hand made and takes that added time to make sure it’s right, you would expect to receive it as it was ordered.”

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“Beautiful necklace and bracelet & a great price to. Also got a necklace free 🙂 Delivery was super quick & well packaged.”

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We are delighted to hear that you had such a positive experience with us, Billie! We are so pleased to hear that you are loving your new jewellery ✨

“My order was not good pendants ordered was not part of my order”

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“Ordered bracelet on 23 July 23, still not arrived 29days and counting. Contacted by email 3 times get the same automated reply just signed by a different person, live chat never available…. Absolutely disgusting service !!! A Mickey Mouse company !!! Don’t buy from them !!!”

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“Just perfect 👌🏼”

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We are so pleased to hear that you are loving your recent Abbott Lyon purchase ✨ Thank you for your lovely feedback x

“Bought this for my daughter for her birthday she is expecting our first Grandchild in December and she wanted this bracelet with the babies name on it she was so pleased with it when it arrived its lovely and very well made thank you”

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We are delighted to hear that you had such a positive experience with us, Elaine! We are so pleased to hear that you are loving your new bracelet ✨

“My daughter loved this it was for her 18th Birthday gorgeous”

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We are so happy your daughter loved her gift - great choice Lynn! 💖 We wish your daughter a very happy 18th birthday and hope to welcome you again.

“Unfortunately the necklace doesn’t sit well at all. It sits the wrong way up . You can only see the metal underneath and not the front . Just no point in this necklace at all. All that money on personalising and you can’t even see it”

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“I bought one of these beautiful bracelets for my daughters birthday. She absolutely loves it. It’s so elegant and looks so expensive. Il defo buy again. And I highly recommend”

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So delighted to hear that you were pleased with your recent Abbott Lyon purchase - what a lovely gift idea!✨ We really appreciate you taking the time to leave a review, thank you Julie x

“I didnt get any order”

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“Amazing necklace and customer service brilliant”

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Thank you so much for taking the time to leave this review for us, Annette. We look forward to welcoming you back again soon here at Abbott Lyon! ✨

“It still hasn’t arrived. It was a present for my friends 40th birthday and I’m extremely disappointed I wasn’t able to give it to her on her actual birthday.”

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“Very poor quality. The embossed letters have worn off within a week of owning this bracelet. So disappointed.”

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“I emailed you the day I received my bracelet to let you know the letter C had fallen off when I took it out of the box! You asked for a photo which I also sent and have heard nothing since! I have not even put the bracelet on yet!”

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Abbott Lyon is rated 4.2 based on 8,498 reviews