Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.18

4.2 Rating 9,678 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 28th February 2025

2455

Anonymous

Anonymous // 01/01/2019

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“brilliant customer service, prompt reply, beautiful products. there is nothing to dislike about this company.”

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“I finally got my necklace today and I love it. It’s pretty and shiny and I am very happy with it I recommend Abbot and Lyon to anyone”

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“So happy with my new heart necklace. It matches now with my heart earrings. Packaging was lovely too. So pleased with it.”

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“Very beautiful really good quality was not expecting it to be so pretty! Exceeded my expectations!”

Abbott Lyon 5 star review on 7th June 2024

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“I am having a horrible time with tarnishing and pitting from everyday wear. They do have incredible customer service and have honored their warranty.”

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“Shocking customer service and products. Do not order from this company!!!! Products that you see online are not the same quality and style you receive. When trying to resolve with customer service all they care about is what they can't refund IE: Personalised gift bag even though the colour and style I ordered was completely different to what I was sent and shown in my order confirmation email. Also a birth stone heart pendant came showing the screw through it, AGAIN this wasn't shown like this on their website and when pointing this out to customer service they just ignored my comment. At this point I gave up going backwards and forth with customer service and settled for a refund minus £8.49 as they refused to refund gift bag and charged me for returning items!!!!!”

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“Lovely bracelet but keeps coming loose”

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“Ordered a bracelet which was the wrong size. Sent the item back and have not received a replacement or a response regarding my order. Terrible customer service would not recommend your products to others.”

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“Great company”

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“Bought as a present for my Grandaughter, she will be delighted with it. Nicely packaged and engraved with her name”

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“I was delighted with your quick service and reasonably pleased with my purchase but as the bracelet was for a present I was very unhappy with the packaging. Luckily I ordered two bracelets, one for myself as a treat and one for my Grand daughter's birthday. I opened my own but the packaging burst as I was opening it. Luckily the other one was ok but I had to try it to be sure . The pull tab was not very well attached and when I tried to open it it came away in my hand. Also I had ordered two with different initials on them but there was no indication on the outside which was which. Therefore I had to open them to check before I sent the one for the present. A minor detail perhaps but I feel for the price the they were not good value. The free gift was a joke.”

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“Extremely quick delivery. Had an issue with the pendant and customer service had it sorted with in 24 hours and reshipped. Excellent service communication and response, well done will definitely be using this company again.”

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“I was delighted with the excellent service given by Abbott Lyon my necklace was replaced quickly I would highly recommend Abbott Lyon to anyone Thankyou for all your help and support”

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“From ordering the gift to receiving it, I was kept well informed and I was just wondering thank you for the great service that you provided.”

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“Ordered Ankle Braclet for my daughter who is getting married wedding to put into her wedding gift box. I was so happy with the quickness it came and also the quality. Love it”

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“Lovley anklet bracelet . Would purschase from here again. Well packaged .”

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“Have bought 3 chains for.my girls .and I have had no problem with them first 2 over year half ago and still looks the same . Never had problem with delivery .and great correspondence with email and txt . Brilliant .price could be a bit lower but you get what you pay for . Really happy girls makes a really happy mum thanks”

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“Initially was really pleased with the fast delivery and how nice my 2 rings looked. They are now only a few months old and have both tarnished. They also stain my hands when wearing so can only be worn for short periods of time. Never experienced this with any other jewellery. My sister has had the same issue. Not worth the money spent unfortunately.”

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“I was very disappointed. First of all I was flooded by unnecessary emails giving me pre-recorded updates which had very little meaning and became rather annoying. I only need to know that you have received my order and when it is despatched, the only additional emails I needed would be if there was a problem. When my order arrived I did have a problem in that I had paid an extra £11 for personalisation on a gift bag which was received un-personalised as the required name was not printed on the bag. I contacted you and could not believe the rings I had to jump through to get you to send me another bag personalised as I had paid for. This was such a simple request and I was made to feel that I wasn't telling the truth about the personalisation not being on the bag. Eventually you agreed to send me the bag as I had ordered it. Also I do think that the £11 charge was far too much for a gift bag, which is usually provided free of charge from any other jewellery retailer, and which was not that special anyway. I am not expecting to place any further orders with your company.”

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“Purchased a bracelet for my niece 18 months ago. Unfortunately the stoppers came off the ends and the bracelet broke. I sent a photo and explained situation. I received a reply within 12 hours and was offered a replacement or credit towards a different item. I opted for replacement as my niece loved the bracelet. I received the new bracelet within 10 days. Excellent customer service, kept updated at all times. First class service with first class products. Highly recommend.”

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Abbott Lyon is rated 4.2 based on 9,678 reviews