Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,480 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th October 2024

2350

Anonymous

Anonymous // 01/01/2019

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“My wife is absolutely delighted with the items , im soo pleased shes happy with them”

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“Customer service is shocking ordered a necklace which has come on the wrong chain. Its for my daughters 21st birthday. I've been trying to get this corrected and tried on various platforms for the last 2 weeks to contact them. THe only contact available was email no live chat has ever been up and when trying on other platforms it says contact via email! Talk about go around in circles Would not buy again as I can't seeing being resolved in time . Very disappointed”

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“Quality is good, and the company overall is good, but returns policy is useless!”

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“I've bought a lot of items from Abbott Lyon. It's the only brand I've found so far that genuinely doesn't tarnish, even when wet. The jewellery is beautiful and I've had lots of complements!”

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“Lovely ring and design/stamps gorgeous detail. High quality, perfect for gifts. Just disappointed as it’s to small, but got the biggest option available”

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“Absolutely gorgeous. Would recommend to anyone. Excellent quality and superbly packaged”

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“Not received it!!! Tried to contact company no response other than same one repeatedly saying they will get back!!!”

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“I am utterly delighted with my purchase. It arrived promptly and it is beautiful. I wear my necklace every day. I'm a very happy customer and I'll most definitely be making an purchase!”

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“Was gifted a gold ring with my initial on for my graduation, after wearing it for an hour it turned my finger bright green. Was sent a replacement ring but the incorrect ring was sent, tried to get hold of customer service though WhatsApp and live chat but no response whenever I tried. Vey disappointed with the customer service received.”

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“Still haven’t received this item. Really disappointed in the lack of customer service. This was part of my daughters birthday. Was sent on the 8th of august. Her birthday was the 19th. Todays the 28th and I still haven’t received this item. Customer support 0stars I wouldn’t recommend using this company.”

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“I love this personalised bracket . It turned out exactly like the picture and eeven better. The quality of the product was amazing . I love coming back to Abbott Lyon for all my pieces .”

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“Amazing jewellery”

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“Looked when arrived but the clasp doesn’t stay closed, poorly made. I have emailed them to sort this out see what happens.”

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“Really lovely item. Delicate but not flimsy. Will order more items from this company”

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“My girlfriend was happy”

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“Was bought for my daughter's 18th and she loves it”

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“Bracelet arrived faulty and missing chosen bespoke charms. Had paid extra for this. Contacted AL multiple times but their customer support is hard to get hold of and basically non existent and have done nothing to fix this or reimburse me. Totally unacceptable especially when item is faulty etc. said two weeks for delivery of bespoke items - but was closer to 3 and again no one to speak to at customer service.”

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“I was really pleased with my item. There was an issue with the free bracelet I should have received but this was sorted out efficiently and quickly. I would definitely order from here again.”

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“Part of birthday present for very fussy grandaughter who was absolutely delighted to receive it.”

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“So excited to receive my first ever order and I’m not disappointed, the bracelet and necklace look beautiful on and are great quality, love, love, love”

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Abbott Lyon is rated 4.2 based on 8,480 reviews