Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,353 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st February 2025

2411

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful neclace. Kept up to date about every step of the making and journey, will definitely be ordering more jewellery in the future 😊”

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We are delighted to hear that you had such a positive experience with us, Emily! Thank you for this lovely review✨

“Did not receive the extra charm that I paid for on the necklace. Very disappointing”

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“My partner is very happy with the bracelet and loves it we will be back to buy more and it come as said thank you very much”

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So happy your partner loved their new bracelet Shane ✨ We can't wait to welcome you back! Thank you so much for leaving such a wonderful review.

“Received my bracelet it's lovely been buying your jewlery since Christmas thank you”

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Thanks for being such a loyal customer, Carole- it makes us so happy to hear you enjoy shopping with us! We are so grateful for your lovely feedback 💕

“Beautiful necklace with 1 added pearl clover......only annoying thing is when you wear the clover keeps flipping over !”

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Thank you so much for the review Elaine, if you ever have any questions regarding your necklace or you need some support then you can always reach us at help@abbottlyonsupport.com

“Very disappointed with this company ! Not heard back after several emails/ what’s app messages - money taken paid for next day delivery and nothing ! Now have to arrange a return when the goods do turn up !”

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“poor customer service”

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“Level of customer service is shocking. Had to send multiple messages on 3 different platforms(WhatsApp, email and live chat) to get a response. Item arrived 5 days after the birthday even though it was ordered 3 and a half weeks before.”

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“It's a beautiful gift for a beautiful friend x”

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We're super pleased to receive your review, Suzanne - thank you so much! We're sure they'll love it😍

“Not happy with order and still waiting fir a response to email & WhatsApp”

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“Haven't actually received it yet”

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“Beautiful bracelet perfect packaging and brilliant customer service”

Abbott Lyon 5 star review on 7th August 2023

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We love the clover embroidered stack Nellie ✨ Thank you so much for your review! We are so delighted you love your purchases ❣️

“Really disappointed as the clasp doesn’t fasten securely so the bangle falls off at the slightest touch .”

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“Honestly, such a beautiful bangle! The pictures don't do it justice. Bought for my daughter's 13th birthday but loved it so much I'm considering getting one for myself!”

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Receiving feedback like yours means the world to us - it's amazing to hear how much you've enjoyed shopping with AL & we hope this means that we'll get the opportunity to welcome you back in the future!! ✨

“Liked the product but had a query so sent a message by What’sApp and not had a response.”

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“A really delicate pretty bracelet with initials it’s for a present but sure my daughter will really like it.”

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Such lovely feedback, we're so pleased to hear that you love your gorgeous new item, your daughter will love it!!

“I am still waiting to hear from Abbott Lyon. My first ever order and it was awful! Not only was my order in MY EIGHT LETTER name, I specifically wrote the EIGHT letters in your boxes and yet after your CHECKS I now have a SEVEN letter name so I cannot wear it!!! Absolutely gutted!! My name is ASHLEIGH NOT ASHLEIG!!”

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“Absolutely massive. I'm sure it would wrap around my ankle twice also it was more blueish in colour rather than silver. Overall I'm a bit disappointed”

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“Letter facing the wrong way ! Have contacted support team and heard nothing back”

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“I had the personalised bracelet on for a couple of hours and a letter fell off - I have sent off pictures to your customer service and heard nothing back ! Really shocked at the quality / price and customer service - so disappointed”

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Abbott Lyon is rated 4.2 based on 9,353 reviews