Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.17

4.2 Rating 9,324 Reviews

78 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 23rd January 2025

2407

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you so much and thank you for sorting my order out straight away”

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“I never received my order despite AL telling me multiple times there was a delay and I would receive it. I asked for a refund, AL refused so I raised a dispute with my bank and successfully receiving a refund from them. Subsequent to this AL have emailed me to say my package is lost and it I still want it. It was my first time ordering with AL and I doubt I would order again.”

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“This was a gift for 16 year old God Daughter and she LOVED it!”

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“I got these earrings for my niece for Xmas, they are absolutely beautiful”

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“Lovely earrings arrived in lovely box delivery was fast so pleased with them very good quality”

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“It took far too long to arrive”

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“Really good site and high quality items.”

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“If I could leave a zero star review I would. I ordered a number of items over a month ago. The parcel tracking states that it was never shipped and Abbott Lyon confirmed that it was ‘lost’. Numerous emails have been sent asking for my money to be refunded. I received a couple of responses that required confirmation. I.e please email us if you would like us to process the refund. It has now been a week of no response. I have sent daily chases begging for a response. In the current climate the audacity to keep a customers hard earned money is quite frankly disgusting. I am at a dead end of how to proceed. There is no way to speak with the company, no contact number and no one responds to emails. Please please be careful when dealing with this company. Their social media presence suggests they are reputable however, the experience I am currently navigating is not something I have ever experienced with any other ‘reputable’ retailer in the past”

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“Great company Good products and exceptional customer service. I would definitely recommend”

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“Just don’t bother unless you want to wait and wait and wait then get told. O we so sorry about the delay it dose say on information page about 10 12 days then 2 to 4 working days which is weeks in fact yep it there once you placed payed for it”

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“I wish I can give them zero star this Company and customer service they are not helpful at all. I just ordered two things from them. I didn’t receive just one and I keep sending them emails emails and nobody response and nobody call me back and nobody even give me my money back for full refund. This is terrible company with customer service I don’t know why they don’t have like phone number to call them back. They have just email I just keep sent them and nobody response. I’m not gonna order any more from them but company bad customer service. I lost my money with this Cheap company. Shame on you.”

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“Disgraceful company. Placed an order with the incentive of receiving a bracelet if I spent over a certain amount. When my order was recieved two items were missing one of them being the complimentary bracelet. They are now saying they have none left so they have just cancelled it from my order and I will not benefit from the offer. I have asked to cancel my order in that case and I’ll send everything back but they said it’s against there terms and conditions to change or cancel an order - funny that considering it’s exactly what they have done! I have been conned into placing an order basically. I’m sure that’s against the law. I still haven’t even received the other item I paid for. Will be taking the matter to trading standards out of principal.”

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“Unfortunately, my review is not for the product itself, but for the courier service that Abbott Lyon uses. It's crucial to choose a reliable delivery partner, and in this case, the experience has been disappointing. My shipment arrived in Greece (an EU country), but I have yet to receive any feedback or delivery information. On September 18th, I requested details on Abbott Lyon's non-delivery policy, but as of now, I have not received a response or any update regarding my package.”

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“I love the look of my bracelet. I have the silver version with 3 clovers (one plain and the other two with my children’s initials). Service was great and I loved the email updates of the progress of my order. Only one side of the slider moves so, if you have large hands (fortunately I don’t) it may be difficult to get the bracelet on. The slider is also very loose so, because the bead is quite large, the bracelet loosens and I’m constantly having to tighten it back up again.”

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“First time making a purchase, I ordered the blue clover braclet personalised 5* ordering 5* emails with updates with every step 5* delivery , I received this withing 1 week , packaging 5* I was that impressed I decided to purchase again this time it was from Stacey solomon collection heart earrings & heart ring personalised with birth stone again received these all 5* again within 3 days to Belfast with both items I received discount and a free birth stone necklace thank you so much for everything”

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“Ordered a custom anxiety ring following the size guide online. Ring is literally cutting into my skin. Size is so small compared to the finger measured and because it's a custom item I presume no return possible 😞 This really sucks as it is very pretty but also so expensive so won't be ordering a new size. Disappointed”

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“Phenomenal customer service and beautiful pieces for any occasion”

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“Lovely earrings, well made.”

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“I’ve always loved my name necklace, it’s such a classic piece. The delivery was quick and after sale service was great too, email updates on my personalised item and friendly staff when contacting. Can’t wait to buy more to gift my friends so we can all have matching!!”

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“I have been shipping with Abbott Lyon for years and I love each and every piece that I own. I always gift my mother something special for Christmas each year and now it's a tradition”

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Abbott Lyon is rated 4.2 based on 9,324 reviews